I've gone to this gym a bunch and really definitely like it. The walls are awesome, there's lots of different stuff to climb on. Their climbing levels go from 5.3 to 5.13 and the climbs on the walls are changed a lot. It's also less grungy and dirty than a lot of the other gyms in Toronto. The change rooms were just renovated.
On the downside, the people at the place really changes depending on when you go. Some nights are better than others. Sometimes people are really friendly and sometimes not at all.
The staff too are not consistent. Some seem to have no idea what they're doing and do not care. Others seem really concerned about the people and safety. I had a great experience with a staff girl helping me learn how to a climb harder wall. She stayed gave me really good advice that helped me go all the way to the top of the wall. Another day I had to wait while staff talked and ignored customers.
Its a great place to go, overall, but someone should do something about the people who work there who don't know what they're doing and don't give good customer service to customers.