DO NOT GO TO THIS GROOMER!! I brought my Westie in for a "Westie cut". My first impression was not a great on since the place in a hole in the wall. It had an awful smell but I figured maybe this was normal for a groom shop (we have always had our dogs groomed by a licensed groomer in home) The girl at the counter seemed very friendly and professional. Asking me questions how I wanted him groomed and she took notes. Anyways, they told me 3-4 hours until I could pick him up.???? What? Thats ridiculous! I should have walked away right there. Anyways, I called at 4 hours and was told a half hour he would be ready. When I got there, I paid before bringing him out to us. I saw him locked in a kennel on a table and was shocked to see how short his fur was. I asked how he was. The girl said he was vocal and made some weird noises (which my dog does..he talks so to say) I laughed thinking that was a good sign that he was happy. Then she said " We have a quiet room and we just put him in there, it doesn't bother us,we can't hear them" I was horrified. :( But I kept a smile on face just wanting to see my dog. So they brought him out and he was cut very short in the face. Nothing like it should have been. Never the less, I was happy to see my baby so we took him and left. When I got home I took a closer look at him. He looked ridiculous. His face was cut way too short and they totally cut his chin fur down. Not what a Westie is suppose to have. His longer side fur was left so long and looked silly in comparison to his head. His tail was shaved instead of clipped into a carrot shape and his ears were shaved and I specifically asked to have them left shaggy on the sides to add to the fullness in the face. He was supposed to be tipped, which means the tips of the ears are shaved short. I also question if he was let out to the bathroom in that time for the second we got out of the car he made it 5 feet before pooping on our stone walkway. This is not like my dog at all! He is always very particular when he does his business and never on a hard surface. :( I called them to voice my concerns, I wasn't even able to finish when the groomer cut me off and said in a tone, "If you want your money back, come and get it" So, I obviously said OK, I went and picked up my refund plus tip and tried again to apologize and say that I was originally just calling to express my complaint and to ask for his sides be re-done to match his head. I got "Sorry" out before I was handed my cash. So, I left with my money. I will NEVER go back there and will be sure to tell anyone I know not to go to this establishment. Even with the refund, the end result is poor. My dog looks ridiculous and the staff were rude when i tried to express my complaint.
