I called in the shop to make an appointment because I fell in love with lazaro. I will have to say it is the most rude conversation I ever received. I called in to ask if there is any appointments available on saturday, ( If there are non I could totally understand because saturdays do gets busy and I expected that) Then she puts me on hold. She picked up my line right after and greet me again, I guess she pressed the wrong line and got me again. So I asked again, is there appointments available on saturday. The lady did not answer my question but instead asked me What do i want. (Not in an I want to get to know you more tone but really rude tone). I said there is couple Lazaro dresses that I liked very much and I give her the model numbers. She checked and she told me she had neither the dresses. And then she paused, seems like she does not want to carry on the phone call. (I would still like to make an appointment because there are also some other models I liked and some Jim Hjelm dresses that I liked.) So I asked the third time, SO do you have appointments available on saturday. She answered me a cold "no", at that point I believe her, so I asked again about friday, even friday morning works for me since I guess there might not be so many people going in the morning. She took no time and give me a cold "Nope". Then I clearly get her message, she doesn't want me to come in. After I hanged up the phone I feel very upset and confused. What kind of a bridal store is it that refuses to service brides? I was willing to spend 8000 on my dress and willing to pay for rush order. But I didnt want to go in the store anymore even they have Jim Hjelm and lazaro. I can only image how much more rude they will be in person. I couldn't find much reviews about this store but I didn't care because they have lazaro. I suggest all the future brides who wants to try on lazaro dresses go Dina Alonzi. I tried on both the model I liked there and the shop, the services is just amazing.
They are so incredibly rude over the phone, I have been trying to get an appointment for over a month and they keep saying that they are short staffed. THEY ARE NEVER BUSY they just don't want to work. they are unaccommodating and unprofessional. ESPECIALLY when you have a 10,000 dollar dress in mind, they should be jumping over mountains to accommodate.
I am getting married next year and bought my bridal gown from L an J Bridal. The ladies there were amazing! I had the best service ever! Very knowledgeable ,, honest I would highly recommend L and J Bridal, !
Below are the most accurate comments. This store has amazing dresses but the women makes you not even want to try them on Even if you had a $10 000 budget. Her attitude was demeaning and she did not even assist. There was no one else in the store, and it was difficult even getting help. I wanted to try on a few styles but she said they didn’t have what I wanted, so I took my budget elsewhere. Lucy across the street at Gala bridal was sooo helpful. I recommend that place instead, they took time to help and even though I didn’t get a designer gown I got the service and was treated like a princess like any bride should. Don’t even bother going to L & J.
I agree with te first comment. The lady was rude, insulting and unprofessional. I was judged before I even said my price point. I had been to one dress store before and knew exactly what I wanted, a Lazaro. I origionally had a budget but would have easily been swayed to get the Lazaro although it was out of my set budget. But let me tell you the women once hearing my budget provided NO service, pointed me to the Lazaro and only let me try the one dress. When I asked to see more dresses she said they didn't have any I would like. Let's be honest, you are a dress store and don't have dresses??!! RUDE RUDE RUDE. My advice is to go elsewhere, even if she is the only one to carry your dress go online but don't purchase from her. Worst experience of life ! Shopping is about your experience, and here let me tell you she doesn't provide that. Beautiful store , horrible attitudes.
Just a few words to describe my experience - and this was only over the phone. The woman on the phone was excited when I said i was looking for Jim Hjelm designer dress.
But when I told her I was plus size - her tone completely changed and her response was " oh..that's a problem. We only have sample sizes in 8-10 and there's nothing here for you. Maybe you should go to a place that caters to your..um..size. We can't help you here."
Look, I"m not a whale, just a regular sized person in the real world. My thin 19 year old daughter couldn't even fit into their sample sizes. I guess I'll take my $5000 budget elsewhere. I think anyone who thinks little of others like this (and i'm sure if she thinks I'm beneath her because I'm plump, I bet she'll think the same way about you if you don't conform to her other idiotic standards) should be left alone with her designer dresses and no business.
Stay away...stay away. There's better places and people out there.
I recently just bought my wedding dress from there. I had a lovely experience. The sales ladies there are sister and both equally great. They were very helpful, sweet and great to be around. I highly recommend this boutique. The dresses there are beautiful!!