During a recent visit to the Park Royal Lugaro’s jewelry store location, to say that I am upset is an understatement. I have been a loyal customer to the Lugaro’s brand 4 years purchasing gifts for my wife and daughters. I have no idea why I have been so loyal. Lugaro’s has the worst customer service I have ever dealt with in my life. For starters EVERYTIME I visit their store, I wait for a great deal amount of time before someone even bothers to address me. However, during my most recent visit the sales associate at Lugaro’s Jewellers took one look at me up and down and made an audible sigh noise. I must admit I am not the most stylish dressed man, but the way they treated me was unjust. I felt inferior and belittled and judged based upon my appearance. I would not recommend this company to anyone I know or do not know.
I myself have witnessed their horrible customer service at Lugaro’s Jewellers. I no longer shop with them; I only go to Birks in Park Royal mall now. Birks has amazing staff which are extensively trained in customer service (they are just down the hallway), do not waste your time with Lugaro’s. They have grown to have a horrible reputation in West Vancouver.
This store was everything, loose diamonds, diamond rings and great knowledgeable staff. Although they didnt have the loose diamond I wanted in the specifics I asked for; they were willing for fly/ order it in for me but with an extra cost (*minus 1/2 star*). HOWEVER I had a fantastic Sales person, Kevo. I was treated so well and Kevo had so much knowledge to tell you; I was suprised! I felt like a very very valued customer and I was treated with TLC. The staff also presented me with many options; and I didnt have any pressure to buy right then and there. Very professional and you'll have a lot of options.
So if you're looking at Larger (1 carat and above) loose diamonds with good quality for a price under $7000; with a knowledgeable, respectful and funny service staff; go to Lugaros in metrotown.