way to go KATHIE you tell her.....ive been going to kelly THE OWNER for 7 years and not one time has he EVER done anything inappropriate to me or anyone else in his shop, yes hes loud, hes a happy guy, never have i ever not seen him smiling or joking,in 7 years not once have i ever been unhappy,even when i call last minute he fits me in, clearly showing the dedication to making his clients happy, and i have never seen any of his other clients unhappy, his reputation far exceeds anyone else ive ever gone to, everyone knows kelly...WHY.....CAUSE HES THAT GOOD!!!!! so i might just add something...IF YOU GO TO LUSH GO SEE KELLY THE OWNER YOU WILL BE VERY HAPPY!!!!!! Cheers TAMMY