I never thought that I could have such a bad experience shopping for a dress for my mom for my wedding.
We had gone to Madeline's 2 months prior and were assisted by Rachel, a sales girl who works there who was wonderful. We made an appointment, tried on a number of dresses and narrowed it down to two dresses. Both dresses were still on my mom's mind and we decided to return for a second round review and to probably buy the dress.
The store is split into two levels, the first level has all the standard evening, cocktail and prom dresses. The second floor is where the mother of the bride designated dresses are. When we arrived the store was full of teenage girls trying on prom dresses. I informed Madeline that we were here for an appointment and she asked us to wait for a bit. I asked her if we could browse and take some dresses with us upstairs and she said yes. We pulled a couple of dresses off the rack which Madeline subsequently hung up next to the registry. Her husband saw this and began shouting that we can't take these dresses upstairs for our appointment and began insisting that if my mom wanted to try these dresses on she has to line up downstairs, wait for a change room and only after she is done here can she proceed to her appointment upstairs. When I expressed my confusion at this, Madeline told him she has allowed us to take these dresses upstairs and asked us follow her. As we were walking upstairs I heard her husband continue shouting that he didn't understand why we made an appointment if we were going to browse downstairs.
When we got upstairs, the "appointment fitting" consisted of Madeline standing around being COMPLETELY unhelpful and downright insulting a few times. She made faces at any dress that my mom wanted to try from downstairs and kept insisting they were not appropriate for my mom. When I told her that she left two dresses behind and tried to describe the dresses she said she has no idea what I was talking about. She didn't offer to go downstairs and check, I gave up, went downstairs and brought the two dresses up which she told my mom were not worth her trying them on.
When I asked if she has any other dresses that she could recommend, she said, none that would suit her (my mom is a size 8). My dad and I walked around the store and pulled out a few more dresses for my mom to try, but each time we did, Madeline made a face at the dresses.
My mom tried one more dress that I handed to her and when I asked Madeline if she could pin her, she did it so haphazerdly that the dress continued to hang on my mom and I ended up fixing the clips myself. 10 minutes into the appointment, she decided that she was done with us and left to help a girl who came upstairs to try on a prom dress. When I asked her if there would be a better time for us to come back, when its not so rushed, she said no. All in all, it pretty much felt that she had decided that we weren't worth her time. We came in ready to buy the dress my mom fell in love with previously (with an $800 tag line) and left because we just couldn't deal with her attitude. I know that they are busy and I know that they don't have a lot of competition, but there has to be some service to go with such prices. At any other store, I would be demanding to speak to the manager but what do you do if its the owner being rude to you?