When our Mazda 5 was badly damaged in December of 2012, Mazda Gabriel's GM, Mario Santangelo, of the St. Jacques location, came to the rescue. In spite of the fact that our flurry of emails and telephone calls requesting his help came during the very busy Christmas rush season, Mario showed the genuine interest and concern that we had hoped for and in a very respectful and timely manner he was able to coordinate towing and salvage very costly parts from our terribly damaged vehicle. We could not have asked for better attention or better service --and all done in a very timely and effective manner. Thanks Mario, for making what was a very difficult situation into a manageable situation, with great results.
From the receptionist to the service manager, I experienced poor customer service, language issues and lies.
The diagnostic for $89 + tax was supposed to be 60-90 minutes long and include computers hooked up to sensors etc. Instead I received a three line summary stating that the distributor needed replacing and the car started intermittently. No other problems were detected on my 19 year-old car. Interestingly, the driving belt needed tightening and screeched upon starting but they never even noticed this! Cost to repair: $1300 + tax (part and 3 hours labor)
I asked for an image and description of the distributor part to which the service manager agreed. He never sent it!
The technician had forgotten to reconnect the wire on the distributor and following the diagnostic, I discovered 2 wires standing up with male endings, one of which connected to the distributor.
A reputable garage quoted one hour labor and suggested getting a second-hand part due to the car's age.
All the troubles I have in my car are normal for them , and they don't find nothing or fix something,
they change my spark plugs for 160 $ at +/- 30000km because their carbonized and they say it's normal , my they my A/C last year and it's still not working they don't find the trouble but I still paying ,Bad noise in my shock in the back ...everything it's normal, and etc etc ,
paint repairs the same they don't even put the same color !!!
there is somethiong wrong with the service , I love my car but not their service at all, try another dealer must be better
Very good Mazda dealership, I was welcome by Jim Turnbull who confirms my intention to choose my new car for my birthday! I’m a happy-new-owner of the SUV Mazda CX-9. I’m so proud of it… Many thanks to Jim and Mazda President’s team.
Bonjour, J'ai aidé mon fils pour l'achat de sa première voiture. Après avoir fait plusieurs recherches sur le web, nous avons décidé d'y aller pour une Mazda 3. Nous nous sommes donc rendus chez Mazda Président et nous avons été très bien accueillis. Le vendeur a pris le temps de répondre à toutes nos questions et à évaluer adéquatement nos besoins.
Le véhicule est extrêmement fiable pour l'instant, et mon fils m'a mentionné que le département de pièces et services est très bon. Je vous conseille fortement de passer les voir si vous êtes en processus d'achat d'un véhicule.
Bad experience for me. I brought my Mazda Protege there for inspection and it came back with a huge noise from the exhausted pipe. I called them and they said the problem was there before and got worse in the garage by coincidence. Quote what the advisor from Gabriel said, "Just like when you park your car in the parking lot tonight, and battery is dead tomorrow morning, is that my fault?" Hell, yes, if it is in your parting lot, I suppose.