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Mazda Gabriel


5333, rue Saint-Jacques Ouest
MontrealQC
H4A 2C9
Welcome to Mazda Gabriel, a business shaped by the strength of our convictions. We focus on your expectations, your needs, your budget and your potential. We're drivers too, just like you. We're dedicated to the joy of driving a Mazda.

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2.0

3 reviews

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    Poor Customer Service and exorbitant...

    From the receptionist to the service manager, I experienced poor customer service, language issues and lies.

    The diagnostic for $89 + tax was supposed to be 60-90 minutes long and include computers hooked up to sensors etc. Instead I received a three line summary stating that the distributor needed replacing and the car started intermittently. No other problems were detected on my 19 year-old car. Interestingly, the driving belt needed tightening and screeched upon starting but they never even noticed this!
    Cost to repair: $1300 + tax (part and 3 hours labor)

    I asked for an image and description of the distributor part to which the service manager agreed. He never sent it!

    The technician had forgotten to reconnect the wire on the distributor and following the diagnostic, I discovered 2 wires standing up with male endings, one of which connected to the distributor.

    A reputable garage quoted one hour labor and suggested getting a second-hand part due to the car's age.

    My repair cost: $220

    I would not recommend Mazda Gabriel.

    By: non-member

    Avoid this company by all means

    Bad experience for me. I brought my Mazda Protege there for inspection and it came back with a huge noise from the exhausted pipe. I called them and they said the problem was there before and got worse in the garage by coincidence. Quote what the advisor from Gabriel said, "Just like when you park your car in the parking lot tonight, and battery is dead tomorrow morning, is that my fault?" Hell, yes, if it is in your parting lot, I suppose.

    By: allen1128
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    Welcome to Mazda Gabriel, a business shaped by the strength of our convictions. We focus on your expectations, your needs, your budget and your potential. We're drivers too, just like you. We're dedicated to the joy of driving a Mazda.

    5333, rue Saint-Jacques Ouest


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    Mon: 9:00am - 9:00pm
    Tue: 9:00am - 9:00pm
    Wed: 9:00am - 9:00pm
    Thu: 9:00am - 9:00pm
    Fri: 9:00am - 9:00pm

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