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Mermaid Luxury Transportation LimitedOwner Verified Business


5816 Main Street
Niagara FallsON
L2G 5Z5
With many years of dedicated service, a 24/7 operation, and the flexibility to shuttle over 1,000 passengers at one point, Mermaid Luxury has gone from one Limousine to a fleet of over 45 vehicles perfect for every occasion.

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4.8

17 reviews

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    Hi my name is Sheena Therrien and i had reserved the Pink Limo truck. I just want to thank you guys sooo much for the amazing service and THE GREATEST Driver CARLOS!!! He was soooo nice and brought me to where i needed to go and made sure i got home safe so again i wanna thank your services for the best night of my life BEYOND the best Birthday i have ever had Thank you again!!!!


    Sheena Therrien


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    To whom it may concern:

    I had just recently utilized the below limo coach for a trip from Hamilton to the Buffalo Bills game on December 9, 2012. I would like to express how impressed all of us were with our driver "Howie". Howie went above and beyond our expectations for this event. Not only was he extremely personable and helpful, but he had a great knowledge of the route, crossing the border and dealing with the custums agents. The trip was definitely made by the dedicated service by your driver Howie. The coach was also well maintained and exactly as described in your advertisements. I would recommend the services of Mermaid limo to both friends and family for any upcoming events. I hope that your company realizes how important Howie was to make our trip enjoyable. When we book our next trip, we will be sure to ask for Howie to drive again if possible.

    Thanks again for the great service.
    Mike Bishop


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    Hello,


    I just wanted to thank you for the great service you provided from Hamilton to Toronto the other night. Our driver, David Pinkerton, was absolutely phenomenal!!!! I have never had more fun simply going to and from our destination. He was so helpful and went above and beyond the expectations of a limo driver. With 13 girls freezing outside and waiting to get into a club, David worked his magic and took all of our coats and also talked with the bouncer to allow us to bypass the long line of people! What a thoughtful act. When we were getting ready to leave our event, David was also so kind to help a fellow rider look for a missing cell phone. He was always kind and respectful and because of him I will definitely be considering Mermaid every time your services are needed. He is a great addition to your team!!


    Thank you,
    Holly


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    GREAT SERVICE

    The day before we travelled we had a winter weather event that messed are area up. Mermaid called and suggested leaving a little early so we were sure to make our flight. They arrived when they said they would. We had a quiet comfortable drive. They showed up when it was time to take us home. Both drivers were curtious, polite and careful drivers. We will use there services again.


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    THANK YOU!!!

    Hi Tammy,

    Just wanted to send a quick email thanking you for all your help. We had an excellent experience with Mermaid Luxury from beginning to end. Carlos was on time, the limo bus was clean and amazing inside. We had a blast that night and would highly recommend Mermaid Luxury to anyone.

    P.S The best priced limo bus in town!!

    Have a great Day


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    We have used their services many times and they deliver prompt friendly service every time, keep up the great work folks!!


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    Samir, Manager of Mermaid Luxury Transportation Ltd.

    I am writing to follow up from our conversation earlier this afternoon.

    I have requested a change of limo size due to an unexpected emergency. Half of the occupancy of the H2 Hummer Limo that we requested were all from the same family. On Wednesday March 16th there was a death in the family. As a result, none of those guests could attend the planned outing. The remaining people and myself did what we could to fill the spaces without success. As a solution I have requested a 10 passenger limousine in its place.

    I understand that the short notice is difficult to work with and I very much appreciate how helpful and understanding you were when dealing with me today. The solution you offered by changing the limo and the reduction in price, has allowed our evening to still go on! I would have had to cancel otherwise.

    I did receive the new conformation email with the new pricing. I will have the additional $166.00 that is owed to the driver upon his arrival.

    Thank-you again. You and Mermaid Limousine has surpassed all of my expectations and I will recommend you to others.

    Sincerely,

    Kim Dobson


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    THANK YOU

    Thank you so much for the information Samir! You've been incredibly helpful and both Jing and I are very pleased with the outstanding level of service you've provided in putting this package together for us. We can't wait to sit down with you in early August to go over our schedule :)

    Thanks again!
    Calvin


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    I would like to think both drivers for the courteous and helpful service they gave us on the 22nd Dec to the airport and the driver that pick us up last evening. They were kind and very helpful

    Once again thanks to them for their service. We will definately use your service again

    Patrick Porter


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    Hello; I just wanted to send an email to let you know how happy we were with your service. Our driver, Keith was absolutely wonderful –punctual and could not have been more helpful or accommodating. I certainly won’t hesitate to recommend your company to anyone who is in the market for a limo service. I just wanted to let you know what a wonderful credit Keith is to your company and to thank him again for making my daughter’s special day even more so.

    Thanks again
    Sue (Spencer)


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    THANK YOU!!

    Dear Sam,
    I would like to express my appreciation for your
    companies services on the 21st of June 2012, the "Meet and Greet"
    package i booked was perfect in every way and i am writing this letter
    specifically to let you know how i especially appreciated our "Limo"
    driver "Mary Jean". All my guests and i felt that she added a special
    personal touch, which made our celebration so much more enjoyable!

    Thank you Mary Jean, for your punctuality, professionalism,
    friendliness and patience, all of which made my Very Special day
    Perfect.

    Yours Sincerely.

    Jan McAdam


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    Hello Mermaid
    Thank you for your services. Our group used your services on September
    11th. We were very pleased as our driver was kind and efficient and
    most importantly tolerated us well. We want to thank Frank and we have
    a tip for him that we did not pass on as we were caught up in the
    festivities we will drop the money by next week(after the wedding). We
    will reccomend your business.
    Cheryl

    Sent from my iPhone


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    Hi Gabby

    Just wanted to "THANK" your team for another job well done. Tammy, Lori and the drivers were as usual very professional in handling our request to get our group to and from the airport on time. We all recommend Mermaid's service every chance we get. I've got a couple of son's getting married in the near future so I'll be calling soon for prices.


    Sincerely

    Mary


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    A client asked our company owner... "why does Mermaid only post wedding pictures, don't you offer many services?"

    To answer this question Joe: Mermaid is a wedding company! Mermaid proudly completed 634 FULL WEDDINGS requests during the 2010 season and 2,568 small wedding transfers.

    My company is scheduled to compete over 725 Full weddings for the 2011 season and over 4,000 small wedding transfers.

    Wedding's is what I built my success and company around. We love weddings at Mermaid but offer many other services.

    Please go to www.mermaidlimo.com and view the fleet and also the many other services we offered.

    Thank you for your question Joe!




    COMMENTS ON THIS REVIEW

    • By: GABYMERMAID
      Prom Night
      October 31st, 2011

      Dear Mermaid Limos,

      I rented six limos for my prom last night and I would just like to thank you very much for the great service! My friends and I all agree that it was excellent service, good people, and we had a great time. Our prom would not have been the same without the vehicles and drivers!
      Thank you very much and I hope to rent from you in the future,
      Chantelle Ingram
      June 29th 2011

    • By: GABYMERMAID
      Wedding service
      October 31st, 2011

      Dear Samir:

      THANK YOU SO MUCH! Everything went according to plan. The limo bus was fantastic. All my family had a great time and all complimented on the limo and especially the awesome driver we had. Howie, thank you. You truly know how to treat people with respect and you were so accommodating to all our needs. You made us feel safe which made us enjoy the whole day with no worries. Once again a great big thank you to everyone – Tammy, who took care of me over the phone, Sam, who put in the order and organized the details, and our fantastic driver Howie.
      Sincerely,
      Grace Cino
      July 25th 2011

    • By: GABYMERMAID
      Buffalo Airport
      October 31st, 2011

      Hello Mermaid!

      Recently we made a booking with your office for a golf group to and from the Buffalo Airport. From the time we initiated the bookings with your office until we were dropped off at the end of our trip, I just want to say the service was incredible.

      The office staff was very pleasant to deal with including several changes that had to be made due to the weather conditions. The driver taking us to the Airport, Jim was very good to deal with; very courteous and right on time! The driver meeting us at the Buffalo airport, Howie was there to meet us (again right on time), helped us with our bags and again, extremely good to deal with; especially with the poor weather conditions he had to drive in.

      This was the first time I have booked with Mermaid but certainly not the last. Our entire group was extremely pleased with the level of service received along with the reasonable rates.

      Hats off to you all at TEAM MERMAID!
      Thanks again,
      Kevin

    • By: GABYMERMAID
      Wedding Service
      October 31st, 2011

      Hi team Mermaid!

      Just a note to thank you for sending us Carlo on July 24. While we endured the “weather from HELL” – Carlo was a God send.

      He was fantastic with us and I will always remember what an important role he played on that memorable day. He made a very difficult day (the rain) so much better with his never ending patience and endurance.
      You should take a lot of pride in knowing that you have employees of Carlo’s caliber available to you and you should be very proud of how well he represented your company.

      He is truly one of a kind and we will never forget him.

      Many thanks,
      Norm Masters

    • By: GABYMERMAID
      Wedding service
      October 31st, 2011

      Hi Mr. Mermaid,

      We had Gord as our driver for our daughter Kristen Johnston (now Meehan) Wedding on Feb. 26 at Burlington Golf & Country Club. He was fantastic; he had a great positive attitude. We had a big snowstorm that night & he was very helpful in helping people from the limo to their door in all the blowing snow.

      Gord helped to make our daughters big day even more enjoyable!

      Thanks again Gord!
      Dan Johnston

    • By: GABYMERMAID
      Airport service
      October 31st, 2011

      Hi Gabby

      Just wanted to "THANK" your team for another job well done. Tammy, Lori and the drivers were as usual very professional in handling our request to get our group to and from the airport on time. We all recommend Mermaid's service every chance we get. I've got a couple of son's getting married in the near future so I'll be calling soon for prices and deals!!
      Sincerely
      Mary

    • By: GABYMERMAID
      Wedding service
      October 31st, 2011

      Hello team Mermaid!

      I just wanted to send an email to let you know how happy we were with your service. Our driver, Keith was absolutely wonderful –punctual and could not have been more helpful or accommodating. I certainly won’t hesitate to recommend your company to anyone who is in the market for a limo service. I just wanted to let you know what a wonderful credit Keith is to your company and to thank him again for making my daughter’s special day even more so. A truly unforgettable wedding day!

      Thanks again
      Sue (Spencer)
      July 22nd 2011

    • By: GABYMERMAID
      Social night out
      October 31st, 2011

      Hello,

      I wanted to email and say THANK YOU! everything went off wonderfully. The driver was amazing as well as the limo bus sent. Everyone had an extremely good time. Thank you for helping me pull off our celebration perfectly.
      Kind Regards,
      Patrick D. Klatskin
      July 9th 2011

    • By: GABYMERMAID
      Soical/ Night out
      October 31st, 2011

      Please Pass along that Lisa was absolutely lovely on Monday night! We greatly enjoyed our limo-ing experience and will pass on your company's details to all future brides in that area!

      Thanks for all your help and promptness!
      Katie Leamen
      Aug 22nd 2011.

    • By: GABYMERMAID
      Soical night out
      October 31st, 2011

      Tammy/Samir,
      I just wanted to send you a quick thank-you for providing us with such a great vehicle for Saturday night. Everyone had a great time! Also, our driver Sam did a great job and he was very accommodating. Please pass this along to Sam as I really appreciated his work.
      Tim Stronks

    • By: GABYMERMAID
      Social night out
      October 31st, 2011

      Samir,

      We had a great night on Thursday and the ladies had a super time. I am trying to get another group or two for next week but will contact ASAP on this. I believe this is going to catch on and work well.
      John A. MacDonald
      Beaver & Bulldog Burlington

    • By: GABYMERMAID
      *Great work Team Mermaid!*
      October 31st, 2011

      HI,

      I was wondering if you could forward this email off to Gabby. We used your limo service once again this time for my mom's wedding. We have also used you for my wedding, stag and doe, my sister's graduation, and numerous airport runs. We have had some okay driver's and some great drivers.

      I would like to commend our driver this past Saturday October 15th. I am sure you can look up who our driver was, as unfortunately I can't remember her name . She was early, and helped us get everything in the car. She was friendly and went over the top to make sure that she was accomodating us and making sure that every detail was met to keep us happy.

      As I have mentioned we have had some really great service over the years with mermaid limo however this driver made the drive for everyone perfect and helped complete my mom's special day.

      As we own our own company I know how important it is for employees and owners alike to hear not only the negative but the postive aspects of the business. Please make sure to recognize her for her amazing efforts. I will be making sure to spread the word again to friends and colleagues about the great service we have had with Mermaid Limo!

      Thank-you so much
      Nicole Patterson

    • By: GABYMERMAID
      Buffalo Bills Game- 14 Hour Service
      October 31st, 2011

      To Whom It May Concern,


      On Sunday October 9, 2011 I booked the 30 person limo bus for a Buffalo Bills Game. Our Driver, Howie, was fantastic!! He was super nice and very accommodating. He was very helpful in getting us to the game, advising us through both U.S and Canada customs, and watching over our possessions while we were in the stadium.


      Thank You Howie and Mermaid Limo!


      Sincerely,


      Joseph F Di Loreto

    • By: GABYMERMAID
      Wedding service
      October 31st, 2011

      Hi,

      Just wanted to thank-you again for the great service we received for our son's wedding on October 1, 2011.

      The driver of the stretch was amazing. Very courteous and attentive to the needs of the girls.

      What particularly impressed me was when the driver hid under the pine trees so he would not be in the pictures being taken as the girls got out of the car. Thanks.

      The town car driver was very patient as the happy couple made their way to the car after the night.

      Thanks for a job well done.

      Rob Fraser

    • By: GABYMERMAID
      10th Birthday Party
      October 31st, 2011

      Hello!!! I had the Hummer Limo for my sons 10th birthday today and it was great!!! The driver was fantastic and the kids had a really nice time!!! Thank you for being apart of my sons special day!!!
      Sincerely
      Charlene DiBiase

    • By: GABYMERMAID
      Buffalo bills game- 12 Hour service
      October 31st, 2011

      Just wanted to forward you a note to let you know how happy we were with the limo and specifically the driver. Carlos was great!! I have been organizing limo trips now for 9 years and he is far and above the best driver we have had. I will definitely be contacting you again next year based on our experience from this year.

    • By: GABYMERMAID
      Airport service made special
      October 31st, 2011

      Dear Sam,
      I would like to express my appreciation for your
      companies services on the 21st of June 2011, the "Meet and Greet"
      package i booked was perfect in every way and i am writing this letter
      specifically to let you know how i especially appreciated our "Limo"
      driver "Mary Jean". All my guests and i felt that she added a special
      personal touch, which made our celebration so much more enjoyable!
      Thank you Mary Jean, for your punctuality, professionalism,
      friendliness and patience, all of which made my Very Special day
      Perfect.

      Yours Sincerely.

      Jan McAdam



    THIS REVIEW WAS:

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    MS. BOYCE

    My sister and I have ordered a Mermaid limo for our 2 last trips to Toronto airport for holidays. They were prompt, friendly, open to suggestions for easy routes through Hamilton's one way streets. They stopped for a 24 hour Shoppers Drug Mart run for my sister' Asthma medication and a Tim Hortons. They served us cold water in each seat tray. They got us both to the airport on time and were right on time to pick us up. All of it was pleasureable and cost effective. Would definitely use again.


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    A NIGHT TO REMEMBER

    My husband and I rented a limo last weekend to celebrate our twelvth anniversary. I must say it was the perfect start to a wonderful evening. It was wonderful to be able to sit back, relax and enjoy a glass of wine on our way to dinner. Our driver was very attentive and ensured that we were happy and comftorable the whole night. I highly reccomend using this service to everyone, and I have already booked another limo for next years anniversary!!


    THIS REVIEW WAS:

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    The Hamilton Spectator has over
    335,000 weekly readers*, reaching
    approximately 2/3 of adults in the
    Hamilton CMA. The Hamilton Spectator
    is by far the leading source for
    entertainment, product and service
    information.

    Hello,



    Congratulations to Mermaid Limo Service for being voted as a Reader’s Choice 2008 winner!!



    Platinum Award - Favorite Limo Service




    The Hamilton Spectator will be publishing a winners section to announce the winners – The winners section is a great way to tell everyone about your award winning business and service, boast about your win and thank your staff and customers.



    Please find attached information on the Readers Choice Official Winners section to be published October 30th, 2008.



    Advertisers who participate in the winners section will receive a Readers Choice 2008 certificate - advertisers who run a half or full page may get their certificates plaqued if requested.



    Congratulations again, and I look forward to hearing from you soon!



    Thanks,



    Brad





    Brad Miller

    Advertising Representative

    The Hamilton Spectator

    Phone: 905-526-3256

    Fax: 905-522-1696

    www.thespec.com




    COMMENTS ON THIS REVIEW

    • By: MYSTIQUE
      January 13th, 2008

      Congratulations on getting married! I'm so happy that everything went so well for you! Do u have a picture of that Hummer? I'd luv 2 see what it looked like! :)

    • By: MANDUH
      January 13th, 2008

      too bad they arent in burlington so people can go to them instead of that Asti's place

      Thanks for the review

    • By: WILNOSE
      let me inform you
      January 14th, 2008

      I know that Mermaid limousine owes commission to a travel agency now for serveral months.

    • By: WILNOSE
      I know more!!!
      January 14th, 2008

      I know that the owner of Mermaid fell asleep and was called several times in the waiting area and he is so well liked that nobody would go over and wake him up. His clients had to arrange other transportation and they are still waiting for there money since September.

    • By: TOMTOM
      drop prices ! ! ! !
      February 14th, 2008

      Prodriver is right who are they trying to fool. You must ask yourself why would they drop their prices ....didn't Asti's do that and who is suffering is it the drivers and the low wages they are recieveing ? When a company offers such low rates it just tells me that someone is in trouble and be very careful. The consumer should watch themselves when this is offered. How many times have we seen stores offer big sales in the malls and see them close their doors a couple of months later. It happens to even the large companies. Hey buyer beware. Call Mermaid but and if your very lucky someone will answer the phone and if they don't up on you then you will most likely hear them say some crap about affordable prices and then maybe if your real lucky they will be there to greet you on time and not the wrong day or wrong hour or wrong address.

    • By: BLACKCAR
      Drop Prices - Mermaid following in Asti's Footsteps
      February 14th, 2008

      Well folks, it seem that Mermaid has followed in the footsteps of Asti's - How so you might ask? Not only is Mermaid following in the footsteps of Asti's they are getting CHCH TV to help them. Watch CH morning live, listen to the ad - Limousine Service provided by Mermaid Limousine with offices in Hamilton and wait for it........ Burlington. Curiousity set in so I contacted Mermaid, asked the very unfriendly voice on the end of the phone (after being on hold for 5 minutes)blackcar - "Where is your office located in Burlington?" mermaid - "We don't have an office in Burlington" blackcar - "I saw and heard this advertised on CH morning live I would like to visit the office" mermaid "We don't have one in Burlington yet" blackcar - "When it is open, where will it be located?" mermaid - "I have no idea" Well there we have it Mermaid fraudulant representation of locations and using CH TV to help them.
      On another note with regard to the character of Mermaid and the characters at mermaid. Did anyone notice the picture of JT from Asti's - the picture that was used on ....... you guessed it CHCH TV news to report JT's fraud charges, the picture of JT on his boat, who was the woman in the picture? None other than the office manager now taking your credit card numbers and personal information at Mermaid. Maybe all she learned at Asti's (how to double bill) she can pass on to Mermaid. Remember the fruit does not fall far from the tree.



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    5816 Main Street


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    Mon: 7:00am - 11:00pm
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    Sat: 9:00am - 5:00pm
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    Holidays: 12:00am - 5:00pm

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