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Mermaid Pools and SpasOwner Verified Business


1867 Merivale Road
NepeanON
K2G 1E3

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Mermaid Pools has been designing and installing swimming pools since 1965. We know pools and spas!

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4.8

17 reviews

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    Customer Review - Excellent service...

    Monsieur Methot,
    Au début de mai, nous avons eu des problèmes avec le système Zodiac que nous avions acheté chez vous l'an dernier. On m'a référé à votre bureau de service sur la rue Liverpool. Vos employés, don't Brian Babb, ont tout fait pour régler le problème mais la compagnie Zodia prenant trop de temps, ils ont décidé avec messieurs Clark et Côté de nous donner un nouveau robot que Zodiac remplacera plus tard.
    Ceci fait, nous avons remarqué que nous avions laissé un morceau du tuyau du Zodiac sur le robot et aujourd'hui je suis allé le chercher au bureau de service. Immédiatement on a trouvé la pièce et me l'a remise.... me souhaitant un bon été.
    Juste pour vous dire combine nous sommes satisfaits des services que nous recevons de Mermaid Pool.
    Merci

    Jean Gauthier

    By: mermaidman

    Thanks so much for the excellent...

    Miguel opened my pool today, assisted by Jason. Totally agree with EDDYPEA, EXCELLENT service, efficient and courteous, went the extra mile to start my old pump. I have had grief in the past with some Mermaid pool contractors. Please keep him!!!!Pool service is expensive,please keep up the high standards! Sylvie

    By: non-member

    Spring Opening of Our Inground Pool

    Miguel, who works for Mermaid Pools on a contract basis, opened our pool today and he and his partner did a FANTASTIC job!!!! They folded up the liner as well as the pool cover itself. They were courteous and helpful with their advice and extremely efficient in conducting their work. I applaud Mermaid Pools for hiring Miguel (he closed our pool last year as well) as he is a true professional in every sense of the word!

    By: EddyPea

    RE: 110 Volt Hot Tub

    This is to thank Chris for his expertise, patience, guidance and knowledge of Mermaid products now existing and all the new ones we have purchased because of his introduction to them.
    We appreciate his thoughtfulness.

    Louise and Andre,
    Ottawa.

    By: Louise and Andre

    Very Helpful

    Hi Mermaid,

    In the last few days I was in contact with Dominique Ménard regarding my above ground pool. Dominique was very helpful and polite in our telephone conversations and emails. She always returned phone calls and emails quickly. She was very knowledgeable and was able to answer my many questions. I think it's important that management be made aware when an employee represents the company well. It was definitely a great pleasure dealing with Dominique.

    Sincerely,

    Renée,

    Satisfied Customer

    By: Renée

    RE: Pool Service Department

    Hi Brian,

    Thanks for the update. When the Service Department opens, I would also like to book my pool opening. I appreciate the help in this matter. It's things like this that make a customer like me recommend Mermaid Pool to my friends, and anyone in the neighbourhood who asks me about my pool and my experiences with Mermaid. And since I do customer service training on a full-time basis for a major corporation, it's example like this and in the past that build my repertoire.

    Thanks,

    Marc,

    By: Marc

    Thank you

    Hey Bob

    Just wanted to write a quick note to tell you how much I appreciate the work you put in for us. From making sure everything was going ok to dropping by and checking up on the progress of the pool. You've made this purchase an easy one for us. I appreciate the honesty you provided for us and not pushing anything on us that we didn't need. Most salesmen would go for the bells and whistles but you just made sure we bought what we needed for the budget we had. We are sure glad you were working the night we came in to look at pools. Big thumbs up to you and Mermaid pools for the excellent service. I'll send pictures once the deck is done.

    All the best,

    Norm, Ottawa

    By: Norm

    Beautiful inground pool

    Hi Brad

    We are very happy with how everything turned out with our inground pool and would highly recommend Ian Watson
    who did our landscaping on your referral. The backyard is truly stunning and getting lots of use by all the grandchildren.
    Thanks again
    Kathy, Ottawa

    By: Kathy

    quality matters


    Dear Mermaid,

    I am still enjoying my Mermaid aboveground swimming pool after 24 years of it being installed. I bought it on March 31, 1989 and every part is still the original except the pump that had to be replaced at one point. The liner is still good after all these years. I hope we will be swimming in it for a few years more.

    Thanks for everything,
    Pierre, Ottawa

    By: Pierre

    Hot tub service

    Wes:

    Thanks for taking my call, much appreciated. We purchased the hot tub pad, have installed it, have filled in with sand as per what you recommended. We were thrilled to have such expert advice and to have a solution to the situation. We thank you for your help and professionalism. It is why we chose one more time to deal with Mermaid Pools...we have had two inground pools installed over the years and are repeat customers once again with our new hot tub.



    Best regards,

    Michel Seguin, Ottawa

    By: Michel Seguin

    Great customer service

    Dear Peter,

    Thank you Peter for responding so promptly with the voicemail message you left for me on Monday. This was "perfect" customer service.

    As you may recall Peter I did make it into your store on Monday and purchased a new pump, the model based on your recommendation. It has been hooked up, and I must say I am proud that it was successful (it was a DYI job - of course for you folks it was a pretty straight forward task right?).

    Just wanted to let you know that your efforts and time put into this matter by both of you was very much appreciated.

    Sincerely,

    Ron P, Ottawa

    By: Ron P

    Thanks so much Ken!

    I would like to thank Ken for the assistance he has provided me following the purchase of a hot-tub and an on-ground pool from your Merivale store. Ken's unselfish attitude, and his precious advice respecting any potential issues of contention during the installation, ensured a positive conclusion to this project.

    Yours sincerely,

    Michel

    By: non-member

    Hi Bob.

    I would like to express my sincere thanks to you and Mermaid Pools for the installation of my pool this summer. From our first meeting in late May to well after it was up and running, you were always prompt to return my phone calls and answer my many [many] questions. I also appreciate your advice and suggestions like having a landscaper involved in the process right from the initial planning of the project and in what pool shapes work [or don't work so well] in order to get me the largest pool for my backyard while maximizing an area for a deck. Not only my pool, but my entire back yard is a very enjoyable space. Could you also pass along my thanks to Mario. He and his crew were fantastic. They worked quickly and efficiently installing the pool all while keeping the construction area as tidy as possible. I found it incredible that the pool was operational by July 1 - giving us two full months of summer pool use!!! Again, thanks for everything. I would not hesitate to share my excellent experience and I can easily recommend Mermaid Pools, and specifically you as a sales agent, to anyone looking to have a pool installed. We look forward to many summers of backyard pool enjoyment.

    Don

    By: non-member

    Happy Customer

    We purchased our spa from Mermaid Pools 10 years ago and have since purchased an inground pool. The main reason we chose Mermaid pools was their attitude and helpfulness when we come into their store. Rarely do you find the same professionalism and attentive service in today's retail world (BTW I work in retail.)

    By: davidwebberr

    No Service

    We bought a Celebrity Tonga approx 6 months ago. Despite enjoying the tub during the cool fall nights, we began experiencing heating problems at the 3 month mark. During the winter months, the tub would cool down 4 degrees per hour for no reason. We had followed the installation instruction implicitly to ensure that there would be no problems like this. Moreover, the sales person had described the tub as "built for winter". As the tub has a "bumper to bumper" warranty, I called the Service Department for assistance. They provided no help. I called the sales person who said he would look into it. I never heard back, despite several calls to his office. Thought everyone would like to know what they can expect from this company.

    By: tannerchar
    1 - 17 of 17

    Additional Business Details

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    For over four decades, people in the National Capital Area and Outaouais have been getting into the swim of things thanks to Mermaid. Since 1965, we have sold and installed over 40,000 pools and spas, and continue to service what we sell.

    We design and build in-ground pools, and we sell and install above-ground pools and hot tubs from leading manufacturers. We operate three conveniently located retail stores – two in Ottawa and one in Gatineau – each offering our complete line of pools, spas, accessories and suppliers.

    Mermaid has won the Consumers’ Choice Gold Award for Ottawa swimming pool and hot tub suppliers every year since 1995. We have also won 13 national awards for design and construction from the Pool and Spa Institute of Canada. Mermaid is a past winner of the Better Business Bureau (BBB) Torch Award for Marketplace Ethics. Since 2008, Mermaid has been a Top Choice Award Winner.

    1867 Merivale Road


    Business Hours (Open)

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    Mon: 9:00am - 8:00pm
    Tue: 9:00am - 8:00pm
    Wed: 9:00am - 8:00pm
    Thu: 9:00am - 8:00pm
    Fri: 9:00am - 8:00pm
    Sat: 9:00am - 5:00pm
    Sun: 11:00am - 4:00pm

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