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Mermaid Pools and SpasOwner Verified Business


1867 Merivale Road
NepeanON
K2G 1E3

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Mermaid Pools has been designing and installing swimming pools since 1965. We know pools and spas!

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4.7

13 reviews

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    VERY HELPFUL

    Hi Mermaid,

    In the last few days I was in contact with Dominique Ménard regarding my above ground pool. Dominique was very helpful and polite in our telephone conversations and emails. She always returned phone calls and emails quickly. She was very knowledgeable and was able to answer my many questions. I think it's important that management be made aware when an employee represents the company well. It was definitely a great pleasure dealing with Dominique.

    Sincerely,

    Renée,

    Satisfied Customer


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    Hi Brian,

    Thanks for the update. When the Service Department opens, I would also like to book my pool opening. I appreciate the help in this matter. It's things like this that make a customer like me recommend Mermaid Pool to my friends, and anyone in the neighbourhood who asks me about my pool and my experiences with Mermaid. And since I do customer service training on a full-time basis for a major corporation, it's example like this and in the past that build my repertoire.

    Thanks,

    Marc,


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    THE POOL

    They did a good job and were friendly which was great,they were fast and it went well.




    COMMENTS ON THIS REVIEW

    • By: MERMAIDMAN ( Company Rep. )
      Many thanks
      December 2nd, 2013

      We at Mermaid are pleased you had a positive experience. Thanks so much.



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    THANK YOU
    By:

    Hey Bob

    Just wanted to write a quick note to tell you how much I appreciate the work you put in for us. From making sure everything was going ok to dropping by and checking up on the progress of the pool. You've made this purchase an easy one for us. I appreciate the honesty you provided for us and not pushing anything on us that we didn't need. Most salesmen would go for the bells and whistles but you just made sure we bought what we needed for the budget we had. We are sure glad you were working the night we came in to look at pools. Big thumbs up to you and Mermaid pools for the excellent service. I'll send pictures once the deck is done.

    All the best,

    Norm, Ottawa




    COMMENTS ON THIS REVIEW

    • By: MERMAIDMAN ( Company Rep. )
      Bob again...
      December 2nd, 2013

      Bob is well known at Mermaid as the 'King of Customer Testimonials'. He really does his best to offer quality customer service. Thanks for the kind note.



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    Hi Peter,

    I just thought you might like to see what a sparkling pool looks like!!!! We cannot thank you enough for your hard work, patience, and expertise. Now, what can you do about weather?

    Thanks again Peter.
    Peggy and Kerry, Ottawa




    COMMENTS ON THIS REVIEW

    • By: MERMAIDMAN ( Company Rep. )
      Water chemistry
      December 2nd, 2013

      Thanks for your comment. Peter is a whiz at balancing pool and hot tub water. Let us know if you require further assistance.



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    Hi Brad

    We are very happy with how everything turned out with our inground pool and would highly recommend Ian Watson
    who did our landscaping on your referral. The backyard is truly stunning and getting lots of use by all the grandchildren.
    Thanks again
    Kathy, Ottawa


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    QUALITY MATTERS


    Dear Mermaid,

    I am still enjoying my Mermaid aboveground swimming pool after 24 years of it being installed. I bought it on March 31, 1989 and every part is still the original except the pump that had to be replaced at one point. The liner is still good after all these years. I hope we will be swimming in it for a few years more.

    Thanks for everything,
    Pierre, Ottawa


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    Wes:

    Thanks for taking my call, much appreciated. We purchased the hot tub pad, have installed it, have filled in with sand as per what you recommended. We were thrilled to have such expert advice and to have a solution to the situation. We thank you for your help and professionalism. It is why we chose one more time to deal with Mermaid Pools...we have had two inground pools installed over the years and are repeat customers once again with our new hot tub.



    Best regards,

    Michel Seguin, Ottawa


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    Dear Peter,

    Thank you Peter for responding so promptly with the voicemail message you left for me on Monday. This was "perfect" customer service.

    As you may recall Peter I did make it into your store on Monday and purchased a new pump, the model based on your recommendation. It has been hooked up, and I must say I am proud that it was successful (it was a DYI job - of course for you folks it was a pretty straight forward task right?).

    Just wanted to let you know that your efforts and time put into this matter by both of you was very much appreciated.

    Sincerely,

    Ron P, Ottawa


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    I would like to thank Ken for the assistance he has provided me following the purchase of a hot-tub and an on-ground pool from your Merivale store. Ken's unselfish attitude, and his precious advice respecting any potential issues of contention during the installation, ensured a positive conclusion to this project.

    Yours sincerely,

    Michel


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    HI BOB.

    I would like to express my sincere thanks to you and Mermaid Pools for the installation of my pool this summer. From our first meeting in late May to well after it was up and running, you were always prompt to return my phone calls and answer my many [many] questions. I also appreciate your advice and suggestions like having a landscaper involved in the process right from the initial planning of the project and in what pool shapes work [or don't work so well] in order to get me the largest pool for my backyard while maximizing an area for a deck. Not only my pool, but my entire back yard is a very enjoyable space. Could you also pass along my thanks to Mario. He and his crew were fantastic. They worked quickly and efficiently installing the pool all while keeping the construction area as tidy as possible. I found it incredible that the pool was operational by July 1 - giving us two full months of summer pool use!!! Again, thanks for everything. I would not hesitate to share my excellent experience and I can easily recommend Mermaid Pools, and specifically you as a sales agent, to anyone looking to have a pool installed. We look forward to many summers of backyard pool enjoyment.

    Don


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    review from category: Pools
    HAPPY CUSTOMER

    We purchased our spa from Mermaid Pools 10 years ago and have since purchased an inground pool. The main reason we chose Mermaid pools was their attitude and helpfulness when we come into their store. Rarely do you find the same professionalism and attentive service in today's retail world (BTW I work in retail.)


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    NO SERVICE

    We bought a Celebrity Tonga approx 6 months ago. Despite enjoying the tub during the cool fall nights, we began experiencing heating problems at the 3 month mark. During the winter months, the tub would cool down 4 degrees per hour for no reason. We had followed the installation instruction implicitly to ensure that there would be no problems like this. Moreover, the sales person had described the tub as "built for winter". As the tub has a "bumper to bumper" warranty, I called the Service Department for assistance. They provided no help. I called the sales person who said he would look into it. I never heard back, despite several calls to his office. Thought everyone would like to know what they can expect from this company.




    COMMENTS ON THIS REVIEW

    • By: MERSERV
      Mermaid Service
      April 11th, 2010

      In response to your concerns I can only emphasize our service record. Mermaid Pools has a 45 year record of responsible conduct. We have an excellent rating with the Better Business Bureau and we have been voted #1 14 years in a row by the region’s consumers. It should go without saying that we take our job seriously.
      The Tonga is a popular product, one that is well built and ready for winter. It is important to remember that a hot tub has a specific set of operational parameters. However, ‘normal operational parameters’ in the showroom are different than ‘normal operational parameters’ in the yard. Each environment (i.e. backyard, balcony, indoor, outdoor, etc.) provides unique challenges and often we are forced to work around them. This is true of any spa. During the winter months (especially in the Ottawa region), it is sometimes necessary to take additional measures to protect your investment and to buttress its defenses against the cold.
      There are measures that we can take and I would encourage you to contact the service manager or myself at (613) 737 0537 ext. 2. We would be happy to discuss these with you in detail.

      Wes Lavallee
      Service Manager
      Brian Babb
      Assistant Manager
      Mermaid Pools



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    1867 Merivale Road


    Business Hours (Open)

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    Mon: 9:00am - 6:00pm
    Tue: 9:00am - 6:00pm
    Wed: 9:00am - 6:00pm
    Thu: 9:00am - 6:00pm
    Fri: 9:00am - 6:00pm
    Sat: 9:00am - 5:00pm
    Sun: 11:00am - 4:00pm

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