Family owned and operated, Northwood has been providing residential and commercial customers with complete sales, service, and installation of high quality heating and air conditioning systems for more than 30 years in Toronto and surrounding areas.
We are switching to an induction cooktop and needed Northwood to come and undo the gas from the current cooktop. They arrived on time, were friendly and professional and got the job done at a price that was fair. Ian Glen, Toronto
We went with Northwood because we thought they would be hassle-free, as endorsed by Mike Holmes. FORGET IT. We purposely paid a premium to avoid any hassles and just get the job done. We paid almost $10,000 for a new furnace and electric water heater. Installation was fine but they forgot to return our water heater, resulting in us being billed for the past six months by Direct Energy thinking that we were still renting the heater. After dozens of calls to Northwood trying to get them to return the water heater they finally did so but still haven't refunded us the money that we lost due to THEIR ERROR. What's worse is that the management won't even return my calls. The receptionist I keep speaking to is very friendly but POOR MANAGEMENT results in a very upset customer. They still owe us two furnace filters and have yet to return to paint our gasline that was supposed to be completed six months ago. Now it's rusting.
Brian and Gary the owners of Nothwood heating & Air-condtioning went above and beyond for my family. With their incredible knowledge and professionalism I would highly recommend them to anyone needing help with work on their furnace,ducts and A/C. As home owners we did not realize how badly our ducts were leaking into the basement. So our heating bills kept getting higher and higher as we cranked up the heat or a/c. Now I look forward to turning on the heat this year instead of cringing. Thank-you Brian and Gary and all the team at Northwood.
I called Northwood in April and received a return call within few days. Michael came out and gave me an estimate. It was for the replacement of a 22yr old Space Pac as well as the outside unit. I had two estimates at this point; one was higher and one was lower. Both of them wanted to add ducts to the system which entailed my having to get someone to come and do wall refinishing in the living room and dining room. Michael consulted with his own company engineers as well as Space Pac of the absolute necessity of more ducts in order to removed some of the air delivery noise. After 22 years of doing with only the 11 ducts I felt that if the added noise proved a problem, I would have them installed after the fact. They came on time in April and did the work despite a power outage in our area for a whole day. The thermostat proved a bit tricky but an expert came out when it was warm enough to test the system and installed another thermostat to replace the defective first one. I have now used the system during this whole heat wave and it has not been off for 2 1/2 months. It works like a charm and is more efficient than the old system and the noise level is less than before. Santos and Michael were the installers. They were efficient, cleaned and vacuumed every time they left. A very professional job. Thank you Northwood.
I find this company wonderful to deal with, from having them answer my e-mails promptly and courteously, to having a time scheduled promptly and cheerfully, to having the technician appear within the window and going about their business quietly and professionally and explaining everything they've done. Even the invoice and check list they give you afterwards are easy to read and very helpful. I have tried other companies in the past and none of the above has been easy to find. Northwood is the best, most consistently reliable company, and I will be using them for all my furnace/air-conditioning needs in the future.
My furnace's electrical system fried, and even after the main module was replaced, it continued to blow fuses. It was a real mystery and even the original installer could not figure out what the problem was. It took a few visits, but Northwood eventually figured out the wiring problem. I have a dual zone heating system and it was improperly wired. Mr. Wang and Mr. Eipl were thorough and determined.
Northwood replaced our old 22-year-old furnace and our 48-year-old water air conditioning unit with new ones (York models).
We got a few estimates from different people and everyone offered us something different. We ended up choosing Northwood because they also do their own metal work for the new ducts as well as they gave us a written quotation on the company’s letter head. They completed the work on the appointment date (in 2 days) as per the contract. They were very polite and clean. Thank you Jeremy for explained all the work you have done and in answering all our questions. Northwood has also filled out our warranty papers and sent it in to York on our behalf, which means less hassles for us since the serial number on the furnace is located inside the unit.
The only thing that we did not like was that the air conditioning unit did not come with a cover.
Overall, we are very happy that we have chosen Northwood and well worth the money. We rate this company a 5 out of 5.
We used Northwood to install a gas line for a new stove and to move a HVAC vent during a kitchen renovation. The company was very professional and organized and we particularly liked dealing with Brian Landry. The installers who attended to do the actual work were exceptional. They were polite, tidy and very professional. The work was done perfectly in the time they said it would take for the amount quoted. I would not hesitate to use Northwood again or recommend them to friends.
John came this afternoon to do a maintenance check of the furnace, air conditioner, air purifier and humidifier, as well as investigate how the 2nd floor of the house could be less of an oven and the basement less of an ice hut.
John did a superb job! He was thorough, highly efficient, extremely knowledgeable, answered all of my questions and was very thoughtful and understanding. I am really impressed!
John explained where and why to install a return on the second floor and in the basement. Brilliant! His recommendations will balance out the temperature disparency in the house. Thank YOU, John!
So, to John and Northwood, I say A++++. Excellent. This is why you are the best of the best!
I have used northwoods services for the past 6 years. I have never met such a great group of workers. Very friendly and aiming to please. They have proved to me to be honest and worthy of there great reputation. If i have been every stuck(which i have been more than a few times) they were always there to accomodate me. No beating around the bush with Brian and Gary. Honesty is the best policy and they fit and suit your needs. If you want a job done right you call Brian and Garry from NORTHWOOD heating and Air-conditioning. If for some reasons they do not provide a service you need they will always refer you to someone that is of the same standards as they are. Thank you again Guys. Always appreciated.
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