We are switching to an induction cooktop and needed Northwood to come and undo the gas from the current cooktop. They arrived on time, were friendly and professional and got the job done at a price that was fair.
Ian Glen, Toronto

In April of this year (2012) I had a new York furnace and air conditioner installed by Norwood Heating and Air-Conditioning Co. I had done by due diligence and shopped around and ultimately decided on Northwood on the basis of fair and competetive pricing and a recommendation from a friend who had used them. I found their workmanship to be meticulous and clearly professional all the way. The units have worked beautifully to date and overall I am happy with my decision to choose Northwood. I would not hesitate for a moment to recommend Northwood to anyone looking for reliable service, fair pricing and good product.
Ann Mason, Burlington, Ontario

Michael B. the sales rep who visited my home was knowledgeable, polite and efficient. I look forward to getting this work done with Northwood. Northwood had visited my home before to fix a problem that another HVAC company caused. They were great! Completely fixed things and saved me a huge headache.
Matthew R., Toronto.

We went with Northwood because we thought they would be hassle-free, as endorsed by Mike Holmes. FORGET IT. We purposely paid a premium to avoid any hassles and just get the job done. We paid almost $10,000 for a new furnace and electric water heater. Installation was fine but they forgot to return our water heater, resulting in us being billed for the past six months by Direct Energy thinking that we were still renting the heater. After dozens of calls to Northwood trying to get them to return the water heater they finally did so but still haven't refunded us the money that we lost due to THEIR ERROR. What's worse is that the management won't even return my calls. The receptionist I keep speaking to is very friendly but POOR MANAGEMENT results in a very upset customer. They still owe us two furnace filters and have yet to return to paint our gasline that was supposed to be completed six months ago. Now it's rusting.

The Northwood Team recently replaced my furnace and humidifier. The entire team was extremely professional and did a terrific job. The installation was clean and accurate. I would not hesitate recommending Northwood to anyone....This is a great company and a great Team. THANK YOU!!!

Brian and Gary the owners of Nothwood heating & Air-condtioning went above and beyond for my family. With their incredible knowledge and professionalism I would highly recommend them to anyone needing help with work on their furnace,ducts and A/C. As home owners we did not realize how badly our ducts were leaking into the basement. So our heating bills kept getting higher and higher as we cranked up the heat or a/c. Now I look forward to turning on the heat this year instead of cringing. Thank-you Brian and Gary and all the team at Northwood.

Nick Maertz and family
Caledon ON

I called Northwood in April and received a return call within few days. Michael came out and gave me an estimate. It was for the replacement of a 22yr old Space Pac as well as the outside unit. I had two estimates at this point; one was higher and one was lower. Both of them wanted to add ducts to the system which entailed my having to get someone to come and do wall refinishing in the living room and dining room. Michael consulted with his own company engineers as well as Space Pac of the absolute necessity of more ducts in order to removed some of the air delivery noise. After 22 years of doing with only the 11 ducts I felt that if the added noise proved a problem, I would have them installed after the fact. They came on time in April and did the work despite a power outage in our area for a whole day. The thermostat proved a bit tricky but an expert came out when it was warm enough to test the system and installed another thermostat to replace the defective first one.
I have now used the system during this whole heat wave and it has not been off for 2 1/2 months. It works like a charm and is more efficient than the old system and the noise level is less than before. Santos and Michael were the installers. They were efficient, cleaned and vacuumed every time they left. A very professional job. Thank you Northwood.

I am extremely pleased with the installation, the clean up and the professionalism displayed by the technicians. I would highly recommend your company to family and friends.

We just completed a year long house renovation. I have many horror stories of contractors, but Northwood is not one of them. Northwood was professional, friendly, and always there to help us. Our HVAC system was quite extensive. We got a new furnance and ducting, new hyrdronic (in-floor heating), new A/C, new HRV, new gas lines and a new tankless. Northwood did an exceptional job at installing all these systems, ensuring they are working properly and ensuring that we know how to run them as well. I would strongly recommend Northwood. They were worth every dollar we paid. To get a quote, delivery what is quoted, return phone calls, show up when expected and get quality works sounds simple, but it is not. However, Northwood was able to accomplish this and more. Thank you.

I find this company wonderful to deal with, from having them answer my e-mails promptly and courteously, to having a time scheduled promptly and cheerfully, to having the technician appear within the window and going about their business quietly and professionally and explaining everything they've done. Even the invoice and check list they give you afterwards are easy to read and very helpful. I have tried other companies in the past and none of the above has been easy to find. Northwood is the best, most consistently reliable company, and I will be using them for all my furnace/air-conditioning needs in the future.

The 2 installers were very professional and did an excellant job of installing my new air conditioner. They were very courteous and identified any issues, such as drywall and electrical,before they proceeded with the work. The job site was clean and tidy when they left. I feel so lucky to have finally found a Company that knows what they are doing and perform the work in a very professional way. I have already recommended this Company to other people.

We use this company for all of our heating, hot water, a/c and duct cleaning needs and have never been disappointed. They are professional and their work is done to the highest quality. We will continue to use them in the future.

We are very pleased with the tankless water heater install and bbq line fix. Santos and Mike took great care to do the job right and the hot water problems we've had in the past are gone.

Thanks again Northwood.

We had Northwood into our home to replace a very old boiler and hot water tank. We couldn't be happier with the service and quality of work. Given the age of the piping Northwood didn't have an easy job but worked till it was done right. Regardless of how many questions we had everyone from Northwood involved was patient enough to provide what we needed. Thank you for the piece of mind and expceptional service.

Contacted this company because my wife and I watch Holmes on homes and he trusts them so we thought, why not us?

We were very pleased with our selection.

Their sales rep and staff were very knowledgeable and guided us step by step through the selection and installation process.

The workers arrived on time and conducted themselves in a professional manner and didn't hesitate to answer all of my questions.

Although a little bit more costly than others, we didn't hesitate to pick Northwood to install both a high efficiency furnace and air conditioner because, we wanted it done right!

I would highly recommend this company to my family and friends.

Thank you

My furnace's electrical system fried, and even after the main module was replaced, it continued to blow fuses. It was a real mystery and even the original installer could not figure out what the problem was. It took a few visits, but Northwood eventually figured out the wiring problem. I have a dual zone heating system and it was improperly wired. Mr. Wang and Mr. Eipl were thorough and determined.

Northwood showed up within the 3 hour window they indicated. Replaced a part, tested and took time to explain repairs. Satisfied customer.

Northwood's crew was professional, friendly, and informative. Their work was clean and efficient. The only frustration--a modest one--was that the so-called A-Z check-up on the installed furnace required a separate visit and a three-hour window when we had to be home to accommodate the visit. I would have preferred that this work be done on the same day as the installation. Overall, however, an excellent company with competitive pricing and good customer service.

Northwood's crew was professional, friendly, and informative. Their work was clean and efficient. The only frustration--a modest one--was that the so-called A-Z check-up on the installed furnace required a separate visit and a three-hour window when we had to be home to accommodate the visit. I would have preferred that this work be done on the same day as the installation. Overall, however, an excellent company with competitive pricing and good customer service.

How refreshing! Not only the cleaner air but also the service! Northwood, especially Brian and Derek and the entire crew. From the care they took in protecting our property, their helpful tips and quick, professional installation of a number of upgrades we requested they also helped to identify issues within our system that had plaqued us for years.

We've signed up for their duct cleaning; furnace and air and filter system maintenance programs too. Leave it to the pros as they say and these guys are pro! Thanks for everything and thank you for the donation you're making on our behalf.

Linda & Paul

The team that did the work were excellent. Knowledgeable, friendly, clean and very informative. They replaced a 29 yr old furnace, and installed an air cleaner and humidifier. Jeremy informed me as to when the filters should be replaced, and demonstrated where and how to do this. I would definitely recommend Northwood to all my friends and family. Thanks again!
Lydia, Mississauga

I had an air conditioner, air purifier, humidifier and the main plenum of the furnance rebuilt. The Northwood staff (Geramie and Mike) were courteous, efficient, knowledgeable and tidy.

Northwood is now my HVAC service provider of choice.
Fausto Natarelli
Woodbridge, Ontario

Not only did they upgrade me to a high efficiency boiler and tankless hot water heater, but they also installed rad thermostat valves on our very old rads. It was a large / difficult job but they worked long hours to get it completed on time. The heat is now balanced through out or house. Would highly recommend them to everyone! Thanks.

Northwood replaced our old 22-year-old furnace and our 48-year-old water air conditioning unit with new ones (York models).

We got a few estimates from different people and everyone offered us something different. We ended up choosing Northwood because they also do their own metal work for the new ducts as well as they gave us a written quotation on the company’s letter head. They completed the work on the appointment date (in 2 days) as per the contract. They were very polite and clean. Thank you Jeremy for explained all the work you have done and in answering all our questions. Northwood has also filled out our warranty papers and sent it in to York on our behalf, which means less hassles for us since the serial number on the furnace is located inside the unit.

The only thing that we did not like was that the air conditioning unit did not come with a cover.

Overall, we are very happy that we have chosen Northwood and well worth the money. We rate this company a 5 out of 5.

Thank you Northwood!

Great customer service! Service people friendly and knowledgeable. Glad to be their customer.