Had a custom window built by Ostaco after several delays we received our window with one of 3 panes broken. The window was installed and while we waited for the replacement window, the window bowed out severely. They were prompt to replace the window with a revamped design to strengthen the window however a similar bowing occurred. We are now 5 months into the process and we received a call telling us that in their opinion it is within tolerance. My question is what tolerance? Has anyone ever had a window where the glass is actually bent/curved from the bowing? I won't be buying anymore windows from Ostaco as it appears to me that they are treating this as a job too small for any further consideration.
I just wanted to send another commendation to you and your team. Once again we are so happy with the great job installing, clean up etc. and yes, we are extremely satisfied with our Ostaco windows. Thanks again to all of you.