I brought my cat there to be seen about a skin problem. I had to wait forever for the vet to come in, then a long time again for the price list, and then a long time again for him to get a needle. If they were that busy, then why offer me an appointment? After I decided to go the medication only route (as opposed to the tests and medications which seemed ridiculously expensive) I asked if the vet or a vet tech could come back in and clean his face and apply antiseptic to his wounds. I was told that this would cost an extra $30.00. They also didn't give him the first dose of his medications. Any other vet I have ever been to will come back in after a course of treatment is decided to give the first dose of meds and give information about the medications. Apparently they were too busy or couldn't be bothered. Very poor customer service....and I know exactly why...because they only care about making money.
We are sorry if you had to wait to see the Dr. We do triage every emergency that may come in, this or a very sick patient receiving treatment in the hospital can cause us to go off schedule. We do apologize for any inconvenience this may have caused you. Unfortunately there is a cost to diagnostics and wound care. We as veterinarians only have the pets best interest in mind when we recommend testing or treatments. As our hospital policy we do not give oral medications during the appointment as many pets will vomit in the car on the way home. Our front end staff will go over any medications with every client. I do apologize to you if this was not done. Please feel free to contact O'Sullivan Animal Hospital with any questions or concerns you may have.
Greatest clinic I have ever been too. The kindest staff, smartest vets and greatest hours. Was truly impressed. Had an emergency, they fixed it. Could not believe the compassion and caring with this staff. From the front desk to all the doctors involved in our case. They truly are angels for our pets. Didn't reallize there were vets that cared this much.
Bring your pet here!!!
AWESOME! This is BY FAR THE BEST VET CLINIC in all of Barrie, and probably Ontario. I have to move around quite often for work, and therefore, need to change clinics fairly often. However, when I can, I will go out of my way to come here. 'Dr Trish' clearly loves cats, and is very different than most vets in how she deals with them, and yet, still is also amazing with my dogs. My cousin is a vet, so I know 'first hand' (maybe second hand!!!) that NO vet got into this for the money. The average teacher is paid significantly more than the average vet. Most people, especially in Canada, where we have NO IDEA the actual cost of medicine, do not realize this. The vets in this clinic obviously have the best interest of my pets at heart (it is very clear from the moment you walk into the clinic). They give me recommendations that are the best for my pet, but at the same time support me and my personal situation, and give me other options when I can't afford to do 'everything'. (I have 3 kids and sometimes need to put their needs first). They have NEVER MADE ME FEAL GUILTY when I just cannot afford everything. I highly recommend this clinic. They know what they are doing and don't 'cut corners' when it could make the difference of losing your pet or getting them through their illness. DON"T GO ANYWHERE ELSE!
We recently had to take our dog to O'Sullivan Animal Hospital for a leg injury. He ended up having to have a cruciate repair. All staff have been excellent in taking care of Ollie right from the initial exam with Dr. Duff and to the surgery with Dr. Pilon. Dr. Pilon took time to speak to us before making a decision about which surgery to do and called before the surgery. They even sent all the details to our regular vet with out us even having to ask. They have been great following up with us on how he is doing and answering any question we have had.
Thanks to all the staff at O'Sullivan Animal Hopital
Just had an absolutely FANTASTIC EXPERIENCE at this clinic AGAIN! Everytime I go there, the staff are wonderful. Friendly, careing and competent. I have been going there for just over 10 years and wanted to (finally) write a review about this place.
THESE PEOPLE CARE!!! They take the time to explain everything. I get it that no one likes emergency vet visits, but this place is the best to go in Barrie.
They followed up on my sick pet for days after the visit.
I like Dr. O'Sullivan the best, as she really seems to know her cats. My cat has never been that comfortable with anyone.
I just want everyone to know that this is the BEST VET in Barrie!!!! They totally care and have a great facility. My dog needed a blood transfusion and they did it at half the price as Toronto vets. Prices were fair, I get it that they have to run a business, to be around for years to come. They quoted me everything before they did anything. I had a say in the decisions. I thought the whole staff was friendly and knowledgable. Recommend them for sure!!!!
My husband & I are from out of town. We had an emergency with our pet and this clinic saved her life. They're always open and the placed was so clean. The doctor on durty was friendly, compassionate & smart! We could visit our pet anytime and the entire staff showed such empathy & compasion. I was so impressed with this clinic!! I've never been to an animal hospital like this, where everyone cares so much. Our vet bill was very reasonable (despite being an emergency) and they quoted us for everything first. The vet explained all recommended tests and procedures and we had the final say in all treatments. It just felt like everyone was working with us.
No one every wants to be away from home and have an animal emergency, but if you have to go somewhere, this is definately the place.
I can't say enough about this place. I was shocked to find out that they never close. I knew my pet was geting round the clock care.
Thanks to the great gang at O'Sullivan Animal HOspital! Keep up the great work!
I had an emergency with my dog & my regular vet (of 15 years)refused to see me. O'Sullivan's got me in right away & fixed my dog. They were the only ones open in the middle of the night that didn't charge me an arm & a leg. THey are fair, friendly and extremely well priced. Most of all, the vet (Trish) was so concerned about my dog. Needless to say, I have switched to this clinic.
This place is out to get you! They by far have the worst customer service I have ever seen. They take advantage of you are not ethical with their business. I have been taking my cat and dig there and can not wait to transfer my files elsewhere.
They told me my cat needed surgery for a twisted bowl. Quoted 3000 to do it. I broke down and said I would out him down. After saying out him down, 5 minutes later they say he is fine and just want to keep him over night to monitor, then hit u with a 600 dollar over night vet bill. It is crimal how they treat you.
I have spend over 3300 on my dog and cat there in the past year. I called to get advantage for them, and they wouldn't dispense it without giving them both another exam (they both had been in there within the last 6 months) and wanted another 170 dollars just to dispense advantage. It including the cost of the medication. I went online and bought the same medication for 80 dollars for both my cat and dog. Compared to the 260 it would have cost to get it there.
I have nothing good to say about this place. Do not trust them, stay away.
not a good place to deal with ,they may be good vets but their main focus is to fill their pockets,they over charge you because they figure you have no choice ,they now have your animal and your going to pay ,they seem to figure you are stupid,and they can make even a little thing a huge thing and rip you off .they need to get some customer service coarses behind them if they want to be here in the long run
I have also been going to this Animal Hospital for years. They are the best. Dr.'Trish' cares so much about her furry friends. I also know she does a ton of charity work. They are always rescuing animals. She also has a Cat Hospital.I really like the staff there, everyone is friendly. Smells great, they all seem to know their stuff. I also like that they are now open 24 hours, and don't rip you off with emerge fees. They always give me options for my pets, and go over all costs. I have never felt pressured to do anything there. I have seen Dr. Pilon (Brent) as well, and he was very good too.
All I can say, is give this clinic a try, you won't be disappointed!
we arrived sept 29 2011 early in the morning with our precious Sheltie Cassie the Vet and staff were amazing very gentle and so understanding they gave us all the time we needed to make a decision since she was in a very bad shape.
Thank you to the Vet and staff even the receptionist was amazing.
you have a big heart.
go to them .
i've been going to O'Sullivan's for a couple years now and every time i've gone everything has been great. the staff are friendly and really do care for the animals. the prices are pretty good,i know people always complain that veterinary care is so expensive but its not the case, in Canada we're fortunate that we don't have to see how costly our own medical bills are. I would recommend O'Sullivan Animal Hospital *****
I have been bringing my animals to O'Sullivan's for quite some time. Whenever there is something wrong, they offer everything available. Unfortunately, like most things in life, everything costs money but the staff here really take the time to explain all of the costs necessary to do what is best for my animals. My pets are my children and I would do everything for them, and O'Sullivan's helps me to help them. An added bonus is that they are open 24 hours, without the expensive emergency fee. I know that they are there for my pets at any time. I would recommend O'Sullivan's to everyone!
I have been going to O'Sullivans for 5 yrs. I find them very good. Dr. Sarah Anderson was just amazing while she worked there. Also Dr.Trish O'Sullivan and Dr. Pilon are very good also. I also agree they have a older receptionist and vet Assist. who could use some classes on how deal with animals and customers. Also I believe that charging 15.00 to trim nails is ridiculous. If our animals are there patients and have been for awhile,there should be no charge or very little to bring our pet in to get nails trimmed. Allandale vet charges nothing at any time to bring your pet in for a nail trim if you are a patient of theres. Why can't O'Sullivan do the same ? Missing Dr.Sarah Anderson at the O' Sullivan Vets !!!
As a pet owner for over 30 years, I have to say that this is by far the worst place I have ever been, not once, but twice.
Did you become a vet to help animals or to make money and rip off greiving pet owners
Since when does an animal hospital call at 5:30 in the morning and demand more money to put down a suffering animal after a large deposit was left the evening before?
It's sad enough that my beloved pet was sick, but I feel even worse that he had to die in such a horrible place, and with such uncarring people.
To let an animal suffer is purely pathetic. Worse, is to make the owner feel bad because they can't get to the clinic quick enough.
If you love your pet, don't ever bring him here....
Pretty great place. As lame as it sounds, I took my hamsters there, and they treated them just as well as they treat my dog. My dog loves going there, and I have had no negative experiences with them. My only issue is that they offer IV's as "extra's" during surgery, which I find revolting and unsafe, but they take great care when treating and making sure that the patients are comfortable.
Nothing but great things to say about this place. They have always been kind, friendly and very helpful with any information or questions. My cats are always very calm and happy come exam time, because the vets actually take the time to ensure that the animal is comfortable first. There is one receptionist that can occasionally wake up on the wrong side of the bed, but don't we all? 4.5/5