Last Friday morning I had my battery changed by CAA. After that my car stereo would not come on and I learned from CAA that I need the code so I called Parkway Honda that same morning. I was connected to Service Department. I was not able to get a hold of anyone so I left a voicemail asking about the code. I believe I called a couple of times that day. I waited and nobody called me back. Saturday came and still no callback so I called again. The receptionist transferred me to Services and I cannot get anyone, I left a voicemail again. I called 2 or 3 times and all goes to the voicemail. This time I was getting frustrated so I called again and tell Arianne about what is going on. Arianne understanding my disappointment and being helpful told me that she will look it up in the system and will call me back. I got hope this time and waited. She indeed called me back unfortunately the code was not in the records and she advised me to come and speak to Rickly (not sure with spelling of his name). She said that Rickly will help me to get the code without charge. So I came about 3PM and found Rickly. He greeted me and eagerly went to my car. He tried to get the code by pushing a couple of buttons but it did not work. He helped me looking at my car documents to see If there is a record of the stereo serial number somewhere. We found a sticker in the front compartment with a number but not really sure if that is what we need. So we brought it to the Parts Department to see if it works. We got a code and Rickly (very excited) tried it. Yes, it worked. I was very happy since the radio means a lot to me driving to work everyday and the CD player for my audio files. BTW, another guy called me while driving to Parkway Honda that same Saturday informing me that pulling out the the audio compartment will cost over $100. I was very happy that Rickly took time looking for the serial number in my car. He was very helpful and eager to get it to work. I commend Arianne for the patience, trying to help me in her own way possoible and referred me to Rickly. These two guys made me feel good and it shows that there are still people who understands when people needs help. Charging a customer for just a code is not very encouraging although I understand that the business requires me to pay. But what are the chances that one day I may buy again another car and you can get more than $100 dollars from the sales. Car will be the same wherever dealership you go but the people will be different. If I will buy a Honda again, it is because of the people who cares. People who makes the big difference.
To Arriane and Rickly. Please accept my big thank you.
Sincerely,
Rodel
Dear PSU2012,
Thank-you for sharing your concern. I have spoken with my Management Team and I was unable to determine specifically what has happened with your order as PSU2012. We do in fact have some delayed shipments from Honda due to the natural disasters that occurred but our records show that our clients have been kept aware of the status of the vehicle. Obviously this has not been your experience for which I apologize. Please feel free to contact me personally and I will be happy to investigate this for you.
Thank-you
Bryndon Davies
President
bdavies@parkwayhonda.com
416-752-6666 ext 230