I had been to this salon three times previous and was very happy with the services of "Michelle". It was my habit to make future appointments in six week intervals upon each visit. The day before my latest appointment, I phoned to confirm and was told that Michelle had left the salon two weeks prior. Nobody had phoned to advise me of this and, had I not phoned ahead myself, would have made a trip into Langley for nothing. I decided to overlook this and made an appointment the following week with another stylist. This time, I actually made the drive into town only to be informed that my stylist did not come in that day...apparently the manager had told her not to bother as "it was not that busy". I inquired as to whether or not my name was actually noted in the book and was shown that yes, it was! I begrudgingly give this salon "one" star and would definately not recommend it!