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Promises & Lace


390 Brant St
BurlingtonON
L7R 4J4
LISTED IN: Bridal Shops









3.2

9 reviews

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    Promises and Lace was the first bridal store I went to when beginning my search for My perfect wedding dress. I went to numerous stores in the Hamilton area as well as Oshawa and Toronto areas and none came close to the professionalism and serenity offered at Promises and Lace. I always scheduled my appointments first thing upon store opening to avoid the weekend busyness. Carol was very helpful and friendly, she greeted me with a warm smile and knew my name, she inquired about the style I was looking for and my budget. She quickly started pulling dresses and invited me to try them all on. She offered to take photos and then she brought me a dress she thought I may like. I tried it and I like it a lot! However I continued my search as it was my first store. Each dress I tried on just didn't quite compare to the one Carol suggested, I even dreamt about it! After approximately 33 dresses I returned to Promises and Lace tried the dress on again with the veil this time and fell in love all over again. I highly recommend this bridal store to anyone who can approach the search for the perfect dress with an open mind and willingness to try on a dress you may not gravitate to immediately, it always looks different on the hanger. I will post a photo once my dress arrives and leave a follow up review. Best of luck Brides :)


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    My daughter and I cannot thank Promises and Lace enough for the wonderful service and attention we received on Saturday Sept 7th/13. We had a terrible experience at Pearl Bridal that same day and while driving back to Burlington, we decided to call Promises and Lace and simply see if we could come in and browse. We were told they were very busy, but if we came around 4:00, we could look around with no issues. We arrived and were greeted by 3 women, one being the owner. My daughter is a size 14 and had a horrible experience at the other bridal boutique in Port Credit. Lynn (the owner) greeted my daughter with a warm smile and said "honey, that's not plus size, that's a regular size." They took us into the back and immediately began giving her gowns to try on. She felt like a princess! Lynn and the staff at Promises and Lace are amazing. I would highly recommend them!! And yes, she bought her dress and veil!! She looks beautiful!!


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    I was hesitant to book an appointment at Promises and Lace. After peering in their windows I expected their wedding gowns to be very expensive. The bridal shop is simply lovely. Superior to any other bridal shop I had visited.

    I understood why it was a good idea to book an appointment on the weekends. This is a busy bridal shop.

    Much to my surprise their gowns ranged from about $1,200. and up. I had expected $2,000. $3,000. $4,000. and $5,000. to be the average. Not the case. Their gowns are current and stylish. They carry some of the most fashionable designers.

    The consultant assigned to me made me feel at home. I was a bit nervous about trying on wedding gowns. It was very evident that she had worked in the bridal industry for some time. She knew the designers, fabric, and cuts. She made gown shopping fun and easy. With her expert help I found the most perfect gown for me.

    Promises and Lace is simply the best. From the decor to the gowns to the staff, this is must visit for any bride to be.

    An Extremely Happy Bride


    THIS REVIEW WAS:

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    When walking down Brant Street I noticed this beautiful bridal gown boutique called Promises and Lace. I loved the name of the store, and the location seemed quaint. This was about two years ago, and I thought to myself how much I would love to buy my wedding dress here one day.

    I got engaged this past December, and decided to visit the boutique for my dress. I was a bit nervous, excited and full of hope. This all faded immediately when I walked through the door, and was completely ignored. I was told that if we didn't have an appointment, we couldn't come in. Ohhhhh right, silly me. That's why they were stand-offish. With a smile I said I would gladly book an appointment, and left feeling as if the rude vibes were a little misunderstanding on my part.

    I booked an appointment, convinced myself that my first impression of the store was incorrect, and awaited my appointment. When I arrived on the following Saturday for a 10:30 appointment, I stood my the entrance without being greeted for half an hour. I saw that the store was full with two other wedding parties, so my mother and I patiently waited. Finally we were spoken to.

    Our sales representative asked what styles of dresses I liked, and proceeded to select the dresses she thought I would like. I would have preferred to simply look at the dresses myself, and point out which ones I would like to try on. I felt that by her selecting all of them for me, I was wasting her time, and my time. But, with an open mind I tried everything on, liking one dress only.

    To make matters a little more uncomfortable, while I tried on each dress, and came out for my mom to see, all other customers where staring. Another sales representative even barked at me to turn around so the bride she was helping could see. While a group of women gawked at me, I stood there, embarrassed. In addition to that, when I wanted to try on the one dress I did like again, it had been passed off for someone else to try.

    In the meantime, I asked if I could use a three-way mirror to see the dress I liked when I got the chance to try it on again (I was at the middle station with a small mirror and no riser to stand on). The older sales rep with short grey hair said we were not allowed to use that big mirror because they were waiting for an appointment. It was at this point that I felt unhappy, and disheartened. I thanked them (for what I don't know), and left.

    After reflecting on how I always dreamed it would be to find my wedding dress I came to the conclusion that the Cinderella and Fairy Godmother good feeling is what I wanted the experience to be like. At Promises and Lace, I felt like the evil stepmothers and frumpy stepsisters were surrounding me. But alas, I found the Cinderella experience at a perfect bridal boutique in Dundas called Heirlooms. I purchased the second dress I tried on, and they even have a private room with big three-way mirrors for brides who are shy and prefer a little privacy.


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    I drove almost two hours to get there, and once my Mom and I arrived, we were not even acknowledged. I ended up having to start looking around myself. The older woman that eventually came to help did not introduce herself, and lost interest once I told her what my budget was. She pulled one dress, that looked ridiculously cheap, and when I said I did not like it, she told me that she wanted to show me other dresses but my budget was too low. In total I tried on 3 dresses, two of which were completely outside of my budget, she basically told me that I would have to shop somewhere else because there is nothing she could offer me. As I was putting on my coat to leave the consultant walked away from me, she was not even going to attempt to properly end the appointment because she had lost interest in me. I left feeling like a piece of garbage because I had a budget. I have never been made to feel like trash before, but I will never step foot in there again, and I advise every bride to stay clear.


    THIS REVIEW WAS:

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    My wedding date was April 9, 2011 so it was just recent. I searched for months looking for a dress. I was looking for something high fashion-looking. I went to Toronto, Woodbridge, Mississauga, Hamilton, all with no luck. I was frustrated with the same typical bridal dresses these consultants were giving me. I did some research and went to Promises and Lace because they have a great selection of Pronovias dresses which I liked. The service was excellent and they were very accommodating. I bought the pronovias fantastica because my family loved it. When the dress came in, I wasnt convinced this was the dress for me, however my family still loved it. I waited to get alterations two weeks before my wedding. I was in tears that day because i didnt feel this dress was 'the one'. The owner, Lyn, who is amazing by the way, put her arm around me and told me not to get upset and that she would help me find my dream dress. Lyn knew I wanted a high fashion look and brought me out a gorgeous dress and i feel in love right away. Two weeks before the wedding i picked out my dress, and 1 week before i had it altered. Lyn credited the old dress towards my new one. What other bridal salon would do that?!?!?!? They care about making the brides happy. Crazy time, but the staff at Promises made my dream a reality. This dress is stunning. Very high fashion. Im also not a fan of bridal jewellery and was going to buy mine separately, but i found everything at Promises. Amazing selection and service. give them a try, you wont be disappointed!




    COMMENTS ON THIS REVIEW

    • By: MOMOF3GIRLS
      MOMOF3GIRLS
      September 19th, 2013

      It must be under new management now. Many brides have a different story to tell.



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    I went here with my maid of honour to shop for my wedding dress. We didn't have an appointment and just took a chance that they would have some free time. They did have a couple of girls in the store already but were happy to have me look around. I was introduced to my consultant "Jennie" who was AMAZING! I didn't really have a clear vision on what I wanted and she didn't make me feel uncomfortable at all when we pulled ALOT of dresses. She let me try them all on to see how I felt and any ones I liked she did up for me and "fluffed" the dress up beautifully! The negative reviews on here really shocked me but they do seem to be old because I truly don't have anything bad to say the owner was extremely nice as well. They have an EXCELLENT selection of dresses too..All different styles and price points.. where I truly didn't find this anywhere else...there were dresses for $1000 and dresses for $3000+ but the quality was great..I found my dress and just wanted to give my consultant Jennie a big hug when I left


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    DO NOT SHOP HERE!

    I am just writing a review to warn brides & bridesmaids not to purchase dresses here...I was recently in a wedding and purchased our bridesmaids dresses from Promises & Lace and it was not good. They ordered my wrong size. It was 2 dress sizes to big and wanted to charge an outrageous price for alterations way over $100. I was not impressed at all. I ended up going to Jeffery's Bridal in Hamilton who were amazing!!! They could not believe the poor service I received and laughed when they seen how big my dress was....
    So like I said DO NOT BUY FROM PROMISES & LACE!!!!!


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    PROMISES AND LACE

    they had really nice wedding dresses but DO NOT GET ALTERATIONS HERE. i payed 150.00 for alterations on my M.O.H dress and the threads were coming out within the first hour. to bad i did not remember to take it back sooner, i would have asked for my money back.


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