We took our Cock-a-poo to many groomers before we found Puppy Love. She had been cut so many times at other groomers that she was very frightened at going in, but after a few visits to Puppy Love she was fine about going there. They are gentle, kind and genuinely care about the dogs. The location is in an area that is getting some improvement but is still a little rough. The cuts were ok not always exactly as I wanted. A customer file/database to keep records of customers preferences/special requests would make this groomer five star.