My wife joined the gym for a year. After attempting to cancel she was verbally abused and accosted and threatened with collection agencies as she was traveling when they contract expired and was unable to communicate. The customer service is manager stated how "well he slept at night" knowing that he was taking people's money for nothing.

Stay away

I joined Pure Fitness in 2008 as I did not like my past experience with large chains. It was the best decision I could have made!! I never felt like I "belonged" at other clubs - they seemed to cater to people who were highly competitive. I just wanted to be able to workout, enjoy the experience and feel better for having made the commitment. I have been able to accomplish all of that at Pure Fitness.

The staff are personable and know everyone by name. They take an interest in their members - we are not just a number. I work with a trainer and it has been the greatest "gift" I have given myself. He is motivating and challenges me to do my best (thanks Eli).

This Club provides the perfect environment for everyone.

Clean, cable and caring staff - have been a member since they opened - lots of good programs - no pressure and great rates

I have been a member since this place opened. Staff are friendly - customers are Leaside moms and dads and very few steroidal muscle monsters with issues. Most important, the club is clean and bright - highly recommended

I keep hearing about some of the big chains in fitness taking advantage of this customers. I am so glad to be with a owner-operated establishment like Pure Fitness. The service is always honest and reliable and its a great club. I highly recommend it. Let's not group fitness into one big group. There are many that do there business fairly and honestly.

I have never been a memeber of a gym and was told to check out Pure Fitness by my friends. I did and I agree. I have been a member for a year and Pure is a very clean gym, the equipment is always maintained and the staff are very friendly and always willing to help. My children also enjoy the daycare which has amazing staff, that is another reason Pure keeps me motivated to keep going.

The gym is good over all. The Change room is not that clean in the mornings ( the floors should be swept before it opens or just after closing time. The main reason i would not join this gym is that they used my credit card without my approval. They card my credit card and i only found out when i saw my bill. I first emailed and complained about this but no reply. I then called and talked to the owner. He gave me a pile of reasons for this. for this im warning all who join this gym to pay just cash. Do not join this gym as the members i see everyday talk about this.

They lost my renewal this coming summer

Best gym I have ever been to. Beautiful and very well maintained. Has the best equipment but also has a very friendly staff. Manager are great at responding to request and are very approchable. I would recommend to anyone looking for a comfortable enviorment to focus on their health and fitness goals.

Nice gym, but more about the bucks than the service. Owners are pretentious. Have been a member since opening and all the promos are offered to new members, not ones who have been loyal since day 1. Not motivating me to stay- there are many other gyms of similar calibre in the area. Also, group classes are always too full and the room is hot. No beginner/intermediate classes- advanced only...absolutely discouraging when trying to learn something new. Attended a zumba class- 1/2 the class left part way through!

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http://monavie-emv.net/

I was a member of this gym 3 years ago. Since moving to another city, I have missed all this gym had to offer. The culture, the people and most of all the atmosphere. I have tried numerous other places. Nothing compares!!! I miss this place so much!!!

Btw, I now only workout at home now... Even though there are 3 major gyms around me.

I've been going to this gym for well over a year now and I would say overall its good value for the money. The hours are great (5am-11pm most days), the equipment is well maintained and it has friendly staff. The gym tends to attract a more mature crowd (30+) is located in the relatively affluent Leaside area so that also reflects in the member population. Whats also good is that the partners of ths business actually work in the business so its not a faceless corporation like other gyms.

Its a medium size gym so you might have to wait to use popular cardio machines like the eliptical or treadmill during busier times, for example 5pm-7pm. usually its not a problem using machines when you want. In any case theres usually bikes available to use.

Also beware of peeping toms in the men's shower; someone keeps scratching off part of the translucent surface on some of the shower-dividing walls in order to peep into the adjoining shower. The owners have repaired this surface before but unfortunately someone ruined it again.

If youre thinking of joining, check it out at the time of day youd normally work out. That will give you a good idea how busy or not busy it would be for your workout.

Excellent facility. Caters to everyones needs.

I am in love with this gym. The customer service is the best, everyone has made me feel so welcomed. The facility is kept clean and the bathrooms are fully stocked. The machines are always clean. The members are always quick to encourge.

Thank you

Anthony and the team do a great job of making you feel welcome and maintaining the atmosphere. Equipment is new and well maintained. There was a problem for a while with the steam room and the suana, long fixed. The personal trainers are top notch with the correct accreditation... I would recommend asking for Kimberly... very professional and disciplined about managing your program to your specific needs.

The classes have a wide range of quality instructors, parking is always available, Tim's in the plaza for java on the way out.

i have been a member of this club for less than a year. i decided to join because it was clean and affotable. so than i had a trainer and she was the best thank you Kerri. i learned alot and that was great. i also got my brother and a girl friend to join as well. i had to have brain surgery and i knew that i would not be able to go to the gym so i went and froze my membership for one month. so i thought. but than i notived that they had taken the full amount and so i called only to be told that no i would still be charged the full amount but i get an extra month free. what the hell was that. i was not told this and let's just say that it is a good thing that i have over draft. i do believe that it is a good gym but they need to explain things alot better than what they do.!!!!!!

Angie

• By:

  PT101

  Pure fitness
  

  I just wanted to drop a line and say thanks to Angie for her kind words it really was a pleasure training you and I wish you well in reaching your fitness goals. Pure fitness is a beautiful club and has plenty of equipment and a very friendly staff. One of the best in the area! A few glitches shouldn't change ones views.

I have been going (thought not as much as I should) to Pure Fitness since they opened. It is a great facility. All new equipment, beautiful environment, friendly staff and conveniently located.

I highly recommend joining.

Yes they were underconstruction when i joined and yes the sauna didnt work for months but besides this its a beautiful space with excellent equipment..I refered several members to this club and everyone loves it..until they scam you by auto charging your account..an account i never allowed to be pre- authorized on...so beware..at this review time i just uncouvered the scam and have not figured out if it will be resolved to my satisfaction..i will keep u posted

• By:

  FITTY1

  Someone with an Agenda - this is nonsense
  

  This review makes no sense. The contract has a pre-authorized debit agreement where the account number is provided by the customer (they take my monthly fee from the account this way). All you have to do to dispute it would be to have your bank return the debit - you have 90 days to do so and the bank MUST honour your request

• By:

  ZENGIRL

  Contract
  

  Place was great but called to cancel and you cannot do that! Our contract was ending and you have to go in and sign a cancelation contract???? Anything to give you a hard time. If that's the way Pure Fitness has to make a few extra dollars from people I say it's low and it's unnecessary. The club really is fantastic I just needed more than a gym. This was just a kicker when all I could say was good about the club here I have to leave on a negative note. Not what your club needs. It really is above the other spots. You really should fix that clause in your contract. Pure fitness should be above that.

• By:

  DOCDAN

  Happend to me recently. A friend told me that i need to watch of charges even after you showed up in person to cancel and sign a cancellation papers. The manager, Tariq Khan, is a consummate con artist. After saying I was cancelling due to my medical condition, he said i had the option to go back but I didn't take the option. I did not realize that the cancellation form has a fine print, too. Going there and see manager to cancel was made to be extension by disguise by the con artist. Now if you cancel, do it twice or three times before these greedy bastards will get more money from you. It's pure shameless scam. If I were employed by this kind of establishment, I should be ashamed.

I joined the gym in 2007 when it was still under construction.
I weighed 182 lbs & now I weigh 125!

This gym is the only one that gave the support I needed to shed all those pounds & keep them off for over 2 years.

Yes I had a personal trainer in the beginning & found this service very helpful. I never felt that I was pushed into buying any service though & think that alot of people use the fact of how much the membership or service cost just another reason to complain.

These people rarely reach their goals fitness or otherwise as they will always find an excuse not to "just do it!"

Remember the ability to become fit is up to you! It's a privilage & it takes money, commitment & courage to be able to to do it! Stop complaining about prices & go work out.

P.S. I would like to thank all the staff at PURE FITNESS for the professional service. KEEP UP THE GOOD WORK!

Leaside Lissa

I joined this club a year ago. The facility itself is quite lovely. If you enjoy working on equipment, free weights or a having a personal trainer, this might be the club for you.

Firstly, when I joined, I was guaranteed the lowest price by one of the owners. My friend, who came in for a consultation (by the same owner) a few weeks later, was given a quote 10% lower than mine (poor PR).

Secondly, they promoted their "Group Fitness", which I am a fan of. Much to my surprise, the classes were nowhere up to standards. Many of the instructors were not up to certification standards, some of the classes were dangerous and the studio, when sunny, was like a sauna. When it came time for my renewal, I again spoke to the same owner and he told me that there was a 20% increase per month. In essence my $49.00 would now become $69.00. I told him that I did not want to renew my membership. He asked me what my reasons were, and I told him that I didn't want to pay the increase since I was only able to use a half of the services they offered (meaning no group fitness). His response was that I should look into personal training???? Perhaps this wouldn't bother the average person, but I myself am in the fitness industry and know that that was the "WRONG" answer. I felt as though it had fallen on deaf ears. Too bad.

perfect gym

I joined up with Pure Fitness early 2007 before it was completed. There were constant delays in the construction, very few classes. It's a small club, with relatively few members(which I view as an asset) However my main issue lies in the fact that for $75.00/mo the services are too few.

I have been a member of the Gym for almost one year.
I go almost everyday.It pretty much have eveything you need including steam room and sauna and is never too crowded.
I really love it