I agree with Brunosan's comment! I had no warning that they were going to be delivering at my house, which I wasn't home for since I work Monday through Friday like most people. So tonight I have to take an hour out of my evening to go pick up the package on Pembina (25 minutes there, 25 minutes back)!! So annoying!!!

• By:

  PUROLATOR

  Purolator Help
  

  Hello,
  
  I apologize for any inconvenience this may have caused you.
  
  The shipper can use our proactive notification option by including your email address, when creating the shipment, which would allow you to track your shipment.
  
  We also offer a signature not required service, here is the form : http://www.purolator.com/pdf/SNR_single.pdf
  
  You can also request that your shipment be redirected to a closer Purolator location or an alternate address.
  
  If you need more details or have any questions, please feel free to contact me at customer.care@purolator.com.
  
  Best regards,
  
  Catherine Côté
  Social Media Coordinator / Customer Care Team
  
  Purolator Inc.www.Purolator.com
  
  E-mail / Courriel: suggestions@purolator.com
  
  Follow us on Twitter http://twitter.com/purolatorhelp
  
  

WATCHED the Purolator guy from my bedroom walk up to my mailbox and deposit a We Missed You slip then RUN back to their truck. Beyond useless service, this was on a Friday, and now I can't get my package until Monday because some lazy driver can't be bothered to do their job.

It's always the same run-around. I can't be home to get it, or they don't ring the doorbell, and then the notice says I have to wait until the next day until I can pick it up at this location which is 20-30 minutes drive away. I call the local office in the evening to see if they have it already, but they can't be bothered to check (even though I've had more helpful offices in the past do this and tell me I could come down early). I really liked Purolator in the last city I lived in, but in Winnipeg it's so inconvenient and slow and costly (time and gas). Why can't they have more branch offices, or offer a 'ship directly to this office' option for those of us that work for a living and would like to pick it up on the way home?

When I phoned to inquire about shipping rates I was told all their computers were down. They promtly redirected me to another office (the 1-800 one) where I recieved a message stating that they were closed and to phone back in the morning.

Think I'll just use old Canada Post from now on, thanks.

I asked for a package to be rerouted to the Pembina location, they said I had to go home and check what was on the slip first, they wouldn't just instruct the carrier to forward it to the Pembina location.

Absolutely brutal service! Called the Pembina Highway office in Winnipeg and gave them the tracking number and was told it's the wrong number. When I called the 1-800 number and gave them the same tracking number they found it but could only tell me it had been shipped so the tracking number was correct. The guy in the Winnipeg office could not have cared less - just kept telling me the tracking number was wrong and pretty much hung up on me. Terrible service and even worse attitude. Would never ever use Purolator!