Quan's is good on price but their service is pretty substandard. With no online POS system, they can only search by invoice number, go figure. The lady who answered my phone in the Markham store actually hung up on me once because, obviously, she has a sale to attend to. Not sure why such a successful chain will not invest in a better system and train the customer service better.
I actually ordered my appliances beginning of December and was told that they will arrive the second week... guess what, it was back ordered and dont know when it will be available. Why did i have a feeling that I am being lied to?
They once again did not show up with my appliances. 2nd time! Then when asked they said "what appliances"? Because they are too cheap to get a computer for their p.o.s they are beyond disorganised. Wallace Quan has no idea how to treat customers. I will never step foot in any of his stores agin.
We thoroughly enjoyed our experience at Quan's TV & Appliance. We purchased all of our major appliance from them. They even made a mistake and gave us an upgraded stainless steel interior dishwasher. By far the cheapest too!
Bought a GE Fridge from Quans, after the fridge was delivered
we had a defect. I phoned Quans and was told that it wasnt there problem and to phone GE. The Fridge was less then 24 hours old and now have to wait for service to call me back in 48 hours to set up appointment.
Quans expect you to pay cash or certified cheque on delivery but when it comes to having a defect with your appliance there
customer service ends as soon as you walk out the door with the purchase.
Be careful when purchasing they have a no money back guarantee
and you end up with a defective appliance that you have to contend with on your own.
You are better off going to Sears at least you have guarantee
if it is defective you can return it no questions asked.
Bought a stove at Quan's and had problems within the first 2 weeks. I was told to unplug it and plug it back in, which was a temporary fix. A week later the electronic display completely shut down and I lost all use of the oven. I called the store again, and without any apology or concern, they just gave me a number for their repair centre.
Now I have to wait two more weeks for a replacement circuit board...I've had it for a month and have been able to use it twice!
DO NOT SHOP HERE - They love to get your money and then you're on your own when you have problems with their crap
We bought a washer, dryer, stove & fridge. We comapred prices to Sears - Quan was better. WE checked Cumsomer Reports - they had the products we wanted. The guy we spoke with was straight forward, knowledgeable and knew what everyone else was charging for the same products, and he knew he had the market beat.
If you've done the research and are ready to buy, I'd suggest Quan. We're going to be buying a dishwasher, and it's going to be at Quan.
They might know there products but there after delivery service is unacceptable
Yes they know there products but make sure you ask about RETURNS. THERE IS NO MONEY BACK IF YOU RECEIVE A PRODUCT THAT IS FAULTY. We bought a fridge and had them deliver it after delivery we set everything up and there was a defect in it. NOW THE PRODUCT IS LESS THEN 24 HOURS NEW AND WE HAVE TO DEAL WITH THE MANUFACTURER. There Policy is that once it is out the door and in your home and you paid by certified cheque they wash there hands of it.
Sears might be more expensive but you can wheel and deal to get the price down and if they bring the product and it is defected, NO QUESTIONS ASKED THEY WILL TAKE IT BACK WITH A EXCHANGE OR MONEY BACK.
BEWARE WHEN BUYING AT QUAN'S APPLIANCES YOU MIGHT GET LUCKY AND IF YOU DON'T THEN YOU HAVE A APPLIANCE THAT IS DEFECTED AND NOW YOU HAVE TO WAIT 48 FOR SERVICE TO RETURN YOUR CALL TO MAKE A APPOINTMENT AND THEN YOU HAVE TO WAIT ANOTHER 2 TO 3 WEEKS JUST TO GET THE PRODUCT FIXED.
appreciate the comments. after sales service is very important so i think i'll go to The Brick or Futureshop for my appliances. Was going to give these people a try, but too many negative comments. Thank you!
Dealt with this company called " Quan TV Appliances " and needed to write and vent to help anyone planning to buy appliances for their home.
Just a brutal experience for my family. They put the wrong item(stove) on my invoice and then when they delivered the wrong stove, they advised I had to pay more as the new one had some extra features. This was after waiting 2 weeks...oh well....extra money was paid.
After no apology was given and despite a severely rude staff at the store and on the phone, new stove finally delivered.
Another hitch, the stove didn't have any of the extra features as were promised...not only that but the stove had a broken peg on the bottom. Called the company and they told me that they, "have no idea what you are talking about" and that I should never have accepted the stove...ouch...
feeling totally mislead, I figured no point in continuing this charade...but hoping this post will help someone learn from my mistake.
I feel so ripped off, but this letter has made me feel better.