After building two Randall homes, I can honestly say, this will be my last. It's not that the homes are terrible. They are a standard track builder, and probably have some of the nicest floor plans around. Where they stand out is the lack of customer service. Once you sign on the dotted line, you are practically invisible. You are given no access to anyone within the company to deal with during construction, and are left trying to get answers through your agent who sold you the home. And the agent obviously has other things to do than worry about why your home is behind schedule or wrong in some way. Questions are responded to with a lack of respect, if they are dealt with at all. Ignoring issues seems to be the avenue of choice.
Then, at the end of the construction process, they will proceed to nickel and dime you for charges and dispute any wrongdoings in the construction of the home.
Again, nice homes. It's not like they are the cheapest around. You just get treated that way.

• By:

  OLAY

  RANDALL - VERY TRUE TO THIS REVIEW
  

  I am currently experiencing the lashing from Randall Homes. This is terrible because I am not seen as a stakeholder and left out of the scene completely. All efforts to get questioned answered are directed to the sales agent who already made is sale and had moved on. As far as he is concerned my case is a done deal and he is going all over the place looking for another catch. I cannot make any introduction to this builder.