Used to go here for service and was disgusted with the attitude of the Service Department. Linda in particular left me with a bad taste for this dealership because of her ineptitude and deliberate pushing of "additional service items" that happened to be mentioned and not adequately described when vehicle was left off. Tried to push extra services for " reprogramming " of computer when tires were changed. When this service was refused the vehicle miraculously was perfect when picked up..... Really! Big mistake to try conning a mechanic. Other than her, everyone else at this dealership is most helpful especially Mike in sales. Too bad for this dealership that they employ someone in service whose attitude is a real turnoff for customers. This was the closest dealership to my work and therefore very convenient but after several bad experiences in shoddy service, I determined to go elsewhere. Listen up Red Hill Toyota...... I would have purchased another Toyota as they are excellent vehicles but the service personnel attitudes is a real turn off.
I just wanted to comment on the superior service that I recently received when purchasing a used automobile from your used vehicle staff; specifically speaking - Ryan Hale and Adam Wissenz. I spent months researching SUV's with third row seating and stumbled upon one for sale at RedHill Toyota; the only problem being that I reside in NB and the business being in ON. In the end, that was no barrier in finalizing the deal as both Adam and Ryan made it feel as though I was making the purchase in my own back yard. In my opinion, they went above and beyond in making the sale feel effortless and truly treated me as a person and not just another "sale". I am certain that I made the right choice in choosing this outfit in purchasing my next family vehicle and believe that if you are considering the same - you will not be disappointed.
This was the worst experience I've ever had in relation to purhasing vehicles.
The saleperson was completely dishonest and inept and the general manager was equally disappointing. The "service" manager was perhaps the only decent person in this company. This disfunction and dishonesty continues to this day as I am trying to get some information about the vehicle - which they refuse to provide. It took months to get proper delivery of the vehicle as promised.
They completely turned me off Toyota for good.
I just bought a 2013 Camry. I started looking for a car in August 2012 and finally made my decision to buy in January. Nicole was a great salesperson...not pushy but explained everything. When I finally bought my car she was most helpful showing me how everything worked and told me to call if I needed assistance understanding anything (like GPS). I would highly recommend Red Hill Toyota....a 10 out of 10 in my books.
great service at redhill will definatly be back only one sad review but i think it said it all when u bring daddy my little girl has no patience ether maybe additude had something to do with her wait. a happy client
onestly, worst service ever. My starter broke on my Toyota Corolla, and because of the quick decision I had to make, I dropped it off Monday night to get the starter fixed Tuesday. They called Tuesday morning as they said they would and said "We need to test the car first - battery etc. which will cost 59$ can we go ahead with this?" I said "Yes" and they told me once they knew for sure what the problem was (Even though it was clear it was the starter) that they would call me back. The lady didn't call back, I had to call her. She informed me that it was indeed the starter (which was obvious from the beginning) and that it would be $300.00 for the part and $99 for labor. I went ahead with this (Even though $300 is way over priced for a starter, it should only be MAX $200.00) so then they go ahead and tell me that the starter part wont be delivered to their dealership until the next day, Wednesday. This was so annoying because she could have told me that earlier so then I could have re-arranged my meetings at work, but nope I had to call to find this out. Wednesday morning I call them at 830 asking when my car will be done (yes i had to call them again) she said 9am. HMMM funny considering wasn't the starter suppose to arrive at 9? Liars. So I go to pick my car up at 9am sharp.. I end up waiting around with my dad until 9:30 for the dumb girl at the service department to finally pull up our bill which she had to get from a lady named Linda, who literally gave us the bill and walked away.. ARE YOU KIDDING ME! The other girl at the front then proceeded to say "so did she explain it to you?" we replied with a "you were right here, she just walked away soo no she didn't explain this to us" we then asked this girl further questions about the bill since "Linda" didn't explain, this girl replies with "actually im not sure i don't really know much about it" ARE YOU KIDDING ME, what kind of service reps do you have working for you...? SO THIS IS NOW 45 minutes in, we were waiting 45 minutes to just get our BILL I then had to go to work so my dad continued with the people. He waited 30 more minutes for "Linda" to come and explain the bill, which she never did so my dad had to yell at everyone in there just to get a manager to come down and figure out the bill which they actually jacked the price up to $99 for the vehical check. WHAT RETARDS. SERIOUSLY ARE YOU RUNNING A BUSINESS? BECAUSE YOU HAVE THE WORST SERVICE I HAVE EVER SEEN IN MY ENTIRE LIFE. FIGURE IT OUT. OVER CHARGED, UNDER SERVICED. RIDICULOUS. Sincerely, An unextremely un happy ex customer.
Ex customer, Ouch! Looks like we truely dropped the ball during your last experience. Our General Manager is out of the office this week and I am the owner. I will look into these comments tomorrow and call you myself. Please allow me a few hours tomorrow to look into what occurred and make things right. Red Hill Toyota Scion (formerly Parkway Toyota) has been operated by my family for over 30 years. Our successes have been built on our reputation and the events you described are personally embarrassing. I am sorry. Sincerely, Ilya Pinassi VP Operations
I am really impressed with the courtesy and the true customer care qualities poured on us by product advisor Eunice Gallo during my recent purchase of a vehicle from Redhill toyota. Without any doubts, I recommend her to other serious buyers. She is an asset to the company though her photo was missing from the team members on the website.
We would like to thank Eunice Gallo for great service when buying my 2008 Yaris. She showed me and my husband many cars, and didn't try sell me a brand new car once she understood that I wanted a used small car, and thats what I got. Eunice was happy, nice, and really enjoyed my grandson Jesse. She even called me a few days after I bought the car and took it home to make sure it was a good car for me, Which showed me that it wasn't all about the money and business, but that she cared about my family, and how we were doing. Sincerely John & Nancy Taylor ( and my grandson Jesse )
I would like to take this opportunity to thank Eunice Gallo for all of her professional advice. Eunice took her time and explained everything very well with the lease aggreement and how to operate everything on the vehicle. The vehicle was ready on time and in very clean condition. It was a pleasure doing business with her and the business managers. I will highly recommend RedHill Toyota and refer all my associates and friends to see Eunice for their next vehicle purchase or lease.
Since mid 2011 I was in the market for a new car. I had several contacts with Eunice Gallo and during this time she was always very professional. She was always available to demonstrate several Toyota vehicles including the Matrix and Camry. Finally, in March 2012 she sold me a 2012 Camry LE. She is without a doubt the best product advisor I have dealt with over the years. She was always patient, polite and responsive to any concerns that I had. She explained all the details of the vehicle both before and after the sale. She was always polite and respectful in all our dealings and I would recommend her highly to any individual who wants to purchase a vehicle without the usual hassles, pressures and tricks one can encounter at dealerships.
Mike makes things easy and enjoyable. All around a stellar guy who does business personally. The entire Parkway Motors company is a breath of fresh air in the auto industry. Enjoyed doing business with you!
My experience at Red Hill Toyota was very positive. Scott Couper was the sales representative that was helping my boyfriend and I. He was very knowledgeable about the product he was showing us. We will definitely be back to get a second car!
Just bought my second car from Sean Park, he has always been so friendly with my family and I. He has always been over the top with service and quality. I wont't buy a car anywhere else. I send all my friends and family to see Sean! Thanks again Sean!
I went car shopping with my wife because my 1998 toyota corolla which has been the best car Ive ever bought is starting to need some repairs; tires, brakes maintance. I was a bit hesitant about shopping for a car because my friends tell me of their terrible experiences buying a hyundai! I took my corolla to the service department at Red Hill Toyota they were friendly and explained what my vehicle needed. A Salesman "Mark McGrath" introducted himself to me while getting a coffee I asked him about the Camry and Rav 4.He was GREAT he explained the vehicles to us and really took the time to help. I thought I would want to upgrade my car but after talking my wife decided that we didnt want a big vehicle just something new that was good on gas. Mark was able to get me the money I wanted for my 1998 Corolla and a great deal. I'm now driving my new 2012 Sport Corolla and couldn't be happyer. RED hill Toyota Sales and Service ROCKS! I will definitely service my Corolla there and tell my friends about Mark.