I have been going to Rinaldo's for over ten years, and I will not go anywhere else. I've always had an amazing hair cut and dye, they've always done what I asked for, and as well the shampoo experience was very relaxing and soothing. I love the products they use, and they always made me feel welcomed and comfortable. The staff is always friendly and accommodating.

I love Rinaldo Spa!!!

xox

Poor service, stylists talk way too much about themselves (and their intimate life, which I care not to hear about). Hair is mediocre and staff are rude.

This place is an absolute delight! They spoil you! You pay for it but you get what you're paying for. Claude is highly skilled and knows how to manage course unruly hair with natural frizz but no curl and make it look glamorous and yet not overwhelming to delicate features. The manager or owner, not sure if he's one or the other or both, is attentive and engaging to all customers. Even if you can't afford to spend a lot he still makes you feel just as important as any other customer.

Brutal haircut. Stylist overused thinning shears and destroyed what could have been a good cut.

I am new to Ottawa for school and I went in to Rinaldo's downtown just to see what it was like. Well now I know that I will never go back. I experienced waiting for a long period of time before going back to get my hair washed and when I did that was a far from relaxing experience. The shampoo girls were all standing around talking when I got there and it seemed like no one wanted to even acknowledge the fact that I was there. They all continued talking until I left. While I was with the stylist she was talking about her life far too much into detail at times and I really just wanted to get up and tell her to forget it. All in all it was a terrible experience and I would not recommend it to anyone!

In has been a year for me in Ottawa and i had some hard time looking for some good salon and spa. It was last month when Rinaldo's moved to Rideau Street i went and gave it a try and after a long time i came out with satisfaction from a hair designer. The customer service is wonderful. You will feel welcomed. All the hair stylist are one of the best in Ottawa so less chance of messing up. Now I go there for everything from hair-cut to waxing, facials and all.