Our dog Duncan was almost 16 years old (a black lab and hound mix). He had severe arthritis and Doctor Carr had him on Metracan for over a year. Recently he started bleeding internally and Doctor Carr said it was time. She was very compassonate and thoroughly explained the procedure. Duncan passed away peacefully and with dignity. Thank you Doctor Carr and your staff, you have a excellant clinic and I highly reccommend it.
I have had three different dogs in the past seventeen years and I have taken every single one to this clinic. The staff is friendly and personable, and always made both my dogs and I feel welcome. Recently, we had to put or Great Dane down. We were given a private room to say our final goodbyes in and our dogs was given the utmost dignity. I highly recommend taking your pets here.
Sadly earlier this summer we had to put down one of our dogs. This was an emergency visit early in the morning. After calling the office and explaining what had transpired with beloved Princess, the office, they said bring her in right away. After examination and a few tests, Dr. Carr, explained our options. Heavy heart, it was decided to not prolong her agony and allow her to pass with care and dignity. Dr. Carr and her staff were more than accommodating, allowing our family the time to say our goodbye's and be with her to the end. I have nothing but good things to say about this Veternarian Office, Doctor's and staff. Reasonable fee's and wonderful care. For those of you who wish to complain about cost's, it comes with the companionship of an pet. I might suggest if you have a problem paying for your pet's care, you either invest in pet insurance, or don't have a pet you can't afford to care for properly.
My friend had to have her cat put to sleep yesterday. She is a senior citizen living on an extremely low income. Prior to taking her cat in, she called for a price. She was very shaken and upset that she had to have her cat put down and arrived at the vet clinic only to be told that she had to pay an additional $67.00 because she had not been to that vet clinic for a long time and I guess it was classed as a "penalty"? What in the world does the fact that she hadn't been to the clinic for quite some time have to do with the vet's cost, time, effort, etc. to put her cat down??? Ritson Veterinary Clinic has put themselves in the same category as lawyers for taking advantage of people who are in an extremely vunerable position and gouging an older lady who simply was put in a very unfair position. Was she to take her cat back home and make another appointment at a different vet clinic? Of course not! She was there, it was emotionally difficult for her and she just wanted that day to be behind her. Her food budget for the month will now suffer so that the gouging vet clinic's owners can enjoy high living at her expense for a very unfair and questionable charge!!! Shame on you at RITSON VETERINARY CLINIC!!! You can bet that I will tell everybody I talk to about what you unethical opportunists did!!!
I have dealt with all of the vets at this clinic. I can only rave about the compassion. I had to put my Audi to sleep and it broke my heart. Dr. Hoogers and Dr. Carr where so compassionate and tried to make me comfortable. I knew they cared. I would not hesitate to use this clinic again. The technicians were very kind and understood how upset I was. They are not there to make money they truly care. I have never had bad expierence at this clinic and recommend it to anyone. As for the comments about the cold secretary, one must put themselves in their shoes. How many people have they had to deal with that are in a bad mood and is it easy for them to know any animal will need to be put down. We all have our bad days and they are very human. Are we always in a great mood?
Our 8 year old golden retreiver, Ally, was diagnosed with a bleed on her spleen six weeks ago. The doctors were quick to point out that surgery was possible, but would only buy her a little bit more time, so recommended against it. They also recommended against many other costly proceedures that wouldn't change the inevitable outcome. When the time finally came last Saturday, they were very compassionate and understanding of our grief. They allowed us to spend quite a bit of time with our lovely lady, when we delivered her body to the clinic. We were not rushed and everyone was so caring. We will definately become full time clients of this clinic when we get our next family member.
I took my cat to this clinic for about 13 years, until I had to put her down. I don't consistently have the same doctor, but I don't request anyone in particular because they all have been great. I particularly like the doctor who put my cat down last spring (yes, I know, ironic!). She was very kind and understanding, and she explained how the procedure worked. I have since acquired two cats from a shelter, and brought one in to have her booster done and book her to be spayed. I was told on the phone that before I could book the surgery, my cat would have to see the doctor. I wanted this surgery asap, before my cat goes into heat (she hasn't yet, and I don't want her to!). It took over a week to get in for an appointment for a quick booster, which I'm not thrilled about, but okay with. However, I'm on a tight schedule when it comes to the surgery appointment, and I wanted it two weeks from her appointment, which was the soonest they would allow. I requested an appointment for then, and was grunted at and told no. I explained that I was told on the phone that it wouldn't be a problem, and she huffed that it's all booked for the dates that I requested. I don't mind so much that it's booked,it is unfortunate because those were my days off, but I can deal with that. I dislike the way I was treated in the process. I do agree with the previous person's comments about the "cold" receptionist, I think she's the one I had as well. Very cold, condescending, and argumentative. I'm considering canceling the surgery and going elsewhere because I don't want to have to deal with her again. This is unfortunate because the doctors there are great, and I've been dealing with that clinic for so long.
Please not that the rating is for the doctors, and all the staff except the one "cold" receptionist.
The doctors are efficient and you get the feeling that they care about your pet. Fees are reasonable but one of the staff members isn't as friendly as the rest of the staff. The receptionist seems very cold. I took my cat in to get checked out after $150 later and have not found anything wrong with her and still no follow up from the test results to see if my cat needs the medicine that was talked about for 2 days. I am thinking of going elsewhere as I did leave the office in tears from being frustrated.
The employees and Doctors at this clinic are all very friendly and efficient. The prices are reasonable and the care is great. The Doctors are very thorough with examinations and appointments are on time. Follow ups are always done and pets are made to feel comfortable.