Poor quality. It even took one full week before a technician could come & repair the internet. The operators do not care and offers no apology for screwed up appts. More training is definetly needed for better quality.

Reception is poor - Rogers doesn't upgrade it's cable lines at the appropriate times. Most of it's services are subcontracted and the right hand doesn't know what the left hand is doing. Telephone service is poor, internet service is expensive as compared to smaller providers. We will try Bell expressView next or a private satellite provider in the GTA area.

Just switched from Bell because I moved and no longer face the proper direction for a satellite. Had to call Rogers 6 times within the first 10 days of service and they still can't get figure out what's going on. They can't even figure out which address they are sending the services to and I've had to call multiple times for the same issue. (And there are many.) Avoid Rogers unless you want to waste hours upon hours of your time trying to get them to do their job properly. I also now have a looming, extremly high, incorrect bill to deal with as well. That's the next battle.

I have been a Rogers customer since 2002. I have Rogers digital cable, a cell phone and high speed internet for my home. I have to say that in the last 7 years, I have had great customer service. Yesterday I had a problem with my Rogers on demand and had to call customer service and my rep made sure that everything was fixed..I was watching my movie within 5 min :) I also received a message on my cell phone today letting me know that my On Demand service was fixed. How nice is that!
About a month ago I had to update my My 5 from local to long distance and my rep took care of everything..she was great...and so far I have never had a problem with my internet.

My only complaint is that the Nokia N95 8GB is $249.00! and that's if I sign on for another 3 year contract ekkk. I sooooo can't afford that. I don't mind signing up for another 3 years.. I have no intention of ever leaving but with all of the rogers services that I have.. I think Rogers should reward it's long time customers with a better price on phone ugrades. :)