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Overall experience, fun, caring and most importantly did their job. Laughter is a part of their experienced hairstylists. Ernie and Ida and the employee who make sure that the place is clean are just good people and very experienced. And BTW, this is not a family member writing a review. If anyone is grumpy and in a bad mood and want their hair done, then Ruffles is the place to be in. They listen to you and if you are not happy, then, they will make sure you are.
Five star ratings???????? They must have family and friends do them a favor. I purchased a $39 Buytopia coupon. Wash, cut, deep conditioning, colour, mani and pedi. Didn't get the deep conditioning or mani & pedi but was charged $48 extra for a hair colour. Owner was rude and loud. I should have read reviews before purchasing a coupon. It looks like this company has been coupon provider hopping for a while. Do yourself a favor, don't go to this place. Filter out the "great" reviews and you will definitely see a true picture. I never write reviews...but this experience made me want to warn decent people.
I don't know What these other People are talking about but i had the best experience at ruffles. The salon was clean, the staff were friendly, the owner Ida was so polite. I was very happy with my hair when we were done in an hour. I am definitely going back again. Thank you Ida and the Ruffles team. Severina
Ruffles was so kind to our program which services people who struggle with mental health, and live on a fixed income. Idda opened her shop on the Monday morning April 23rd and cut our ladies hair for free. The ladies were so happy and looked amazing... Thank you for all your support! Chantalle
When I arrived at Ruffles on Sunday Feb 24, 2013 11am the hydro was out because the city was doing work at the street. The owner was there alone and the place was empty. She's was a very nice lady that said she stayed open for my appointment. They had a generator running so she said we could go ahead with my appointment despite the hydro issue. I am disabled in a wheelchair so I asked her to do my son first so he could go out to breakfast with my husband while they waited for me. She even recommended a place down the street for them. My son was so happy with his hair cut when it was done. She did a great job. For me she did the works, cut, colour, streaks and style. She was very patient with me, never making me feel hurried with my disability. I really liked the way she did my hair and more importantly my husband really thought it was great since he decided on the colour. Just as she was finishing me, more people had finally started to arrive and hydro was coming back on. What an unexpected pleasure to have the salon all to myself with a wonderful stylist. The only thing that was inconvenient was I had to pay cash as all the machines were down due to the power failure but this was not their fault. I would recommend this place to any age or sex. Thanks Ruffles for a splendid Sunday morning. P.S. Price was good too!
We accept all individuals regardless of how a person looks. We do however are not appreciative of the disrespectful comments. We have sustained many clientele for many years now and they have nothing but respect and fondness for our staff, environment and the work that we do. Whomever was displeased by anything in our salon we apologize and it was not our intention to cause this. New clients are welcomed at all times. Once again, any previous negative experiences have clearly been misunderstandings.
Don't beleive the emails you read about bad service, etc etc...if youi have a coupon READ IT....if you have coarse hair or long hair they tell you right away what the difference would be and you should know that before you buy the coupon as it is stated right on it.....the staff is excellent and many thanks to IDA!!!!!! I have gone twice with a coupon and never had an issue....I am going back today paying full price for hi-lites, colour and blow dry and still cheaper than going to my regular salon....yes a bit out of the way but well worth the trip to RUFFLES...............Chiara
I WENT TO Ruffles Hairsalon last Thursday September 20/2012/My appointment was for 11:30am for color and haircut.For 12:30pm i had an appointment for man+ped.IWAS ON TIME but after sitting for 10min.the owner told me to wait another 20min.When i told her that i have man+ped.at12:30 she let me wait until i started manicure.So,about 1 hour waiting to start its not a good service to be,but i just said okay.At 2pm i was happy:the color and hair service was also finished and i only had to pay 13%HST for 29 dollar voucher.IN THE SALON THEY ASKED ME 18 DOLLARS,IT SHOULD BE ONLY 3.77CENTS.iREFUSED TO PAY THIS AMOUNT/I ONLY GAVE TIPS +5 DOLLAR TAX.THE OWNER TOLD ME NOT TO COME TO THE SALON EVER AGAIN.IF ANYBODY GO THERE AND YOU DONT PAY WHAT THEY ASK YOU WILL BE KICKED OUT JUST LIKE ME.BUT I WANTED TO COME BACK FOR ANOTHER man.+ped. and hairstyle, because i liked.They did a very good job.Im sad ,its not gonna happen.The owner should know its cant be her way and her busness soon will have bad reputation. I feel bad for good workers that can use their experience for other places and i would come.Hope people can learn from my sad experience.Sincerely,Raya
I WAS GIFTED A DEAL FIND COUPON BY MY HUBBY AT RUFFLES HAIR SALON! I WOULD LIKE TO THANK ALL THE STAFF THERE FOR MAKING MY MORNING ONE TO REMEMBER! THEY DID A GREAT JOB! MADE ME COMFORTABLE, OFFERED ME COFFEE AND IDA AND THE MAN IN THE HAT ARE SUCH LOVELY PPL! I LOVE MY HAIR STYLE AND I CANT STOP LOOKING INTO THE MIRROR! THANK YOU GUYS!!
We apologize for the people that were unhappy with our services. We tried out best but unfortunately we cannot please everyone.
As for the vouchers, we are unable to pay for the taxes. Therefore it is your responsibility to take care of this. It specifies at the time that you are paying for your voucher online that we are not responsible for covering the extra taxes.
We have retained and maintained our salon for twenty five years and we have never had significant issues. We have loyal clients that have been with us for many years now and have return on a regular basis indicating how satisfied they are with our services.
Furthermore, we have a very dedicated, hardworking and experienced staff who have been in the industry for many years now.
Once again, we apologize for any misunderstandings
I have been a client of Ruffles Hair Salon for the last 15 years and I keep going back for the great service and warm and friendly staff. I never had any issues with them and I constantly recommend them to my friends.
My experience was quite different from the previous reviewers. I too got the deal through a group discount site, but I was treated as a regular customer. I knew up front that I would have to pay extra for a full colour, but didn't mind because the deal was a steal anyways. My colour came out great and the owner cut my hair and did a very very very nice job. I will be going back to Ruffles.