Worst customer service ever!! I ordered a vanilla bean cheesecake bc my husband loves the one served at Saege. Since Scanway and Saege restaurant are run by the same people, I confirmed with a staff member it would be the same as the one they serve there. When we tried it, it was a plain NY style cheesecake- sans vanilla bean!! I was disappointed, but thought I'd give them the benefit of the doubt that perhaps it was a mistake and they gave me the wrong one. I have called twice (once v-mail/other message was taken) and didn't hear back from them AT ALL!!! I paid $40 for a cheesecake I could have made or bought from Sobeys for far less!! I'll never support the bakery or restaurant again. Too bad, since I brought many clients to lunch at Saege in the past.

• By:

  EASTCHEF

  Hi!
  I am the owner of Saege and Scanway. I am so sorry to hear that your experience with us was less than perfect. I would love to make you another cheesecake that would be what you had expected. We do miss things on occasion. Sorry that we dropped the ball on you here. We would love to make it right. Please email me at geir@saege.ca to let me know when i can have this ready for you. We apologize for your inconvience.
  Geir Simensen