This was by far the worst auto collision repair shop Ive ever dealt with. I was treated like a child every time I asked a question and the everyone, minus the courtesy shuttle guy (the one positive) were very rude.
The job was suppoosed to take 4hrs- I got a estimate done and made sure that I was getting the same vehicle I pulled in there with (IE no scrap parts). I specifically asked for a replacement bumber and the same fog lights I had installed (after market). I should mention this was a ICBC claim, for a small fender bender that I wouldn't have even gone to get fixed, but the man I hit was going after me- so I was going to have to pay anyway so I decided to get everything done right. They estimate was fully approved from ICBC and details were sent to my claim manager...
So that day I drop my vehicle off at 8AM, this place is far on the west end so I get the shuttle to take me to waste time at the mall. After a long four hours (2PM) I received a call (expecting it to be DONE) saying that they didn't actually get the bumber in..... which means they had only started to LOOK at that moment. I understand the fluctuations involved in these businesses but I would expect SOMEONE to tell me that it wouldn't be ready- I basically wasted that day.
So I leave my vehicle there...next day, still not in... the next they call and say its done at 445, there shop closes at 5 and they were not willing to wait for me...
When I went to pick it up I saw my truck and was instantly MAD. No fog lights and a bumber with rust stains on it.... I go into pay my bill and I was charged over three hundred MORE than the estimate... and they charged me for fog lights. I pointed the mistake out to the receptionist and she basically ignored that and wanted me to pay my deductible... Then she calls some manager to the front or something- He doesn't admit his mistake but tells me If I run to Canadian Tire and get them, they will install them.... I also had an extra 160 dollar to paint my valence- which when you look at my estimate was order the right color- this was when he totally demeaned me and said "Well obviously it wasn't the right color, so we painted it". Then I pointed out the rust and said that I specifically asked for a new bumber and he rebuttal was "Well your insurance company didn't" at which point I shoved the estimate and a approval from ICBC for the NEW bumber in his face. He said I could "buff it out".
Ive never considered writting a review for a buisness until these guys came along; A RECAP if you will
- Rude people - 4hr job took four days - Unrealistic estimate - Changed things without asking (Can we paint your valence? It will only cost you 150$) - Ignored specific requests - Did not return calls
Im glad ill never deal with them again, I advise you to do the same