Hi. i have been taking my dog to staples since he was a pup...recently he had a problem with his bum he was dragging his bum on the floor...when i took him to staples for this problem he quicklley look at my dogs bum told me he has a rash....put some diaper cream on it.. and it should clear up......but it didn't two days later i try to contact staples so he could look at it again i was put on hold waiting for 10min on the phone didn,t get through..... so i contacted another vet they took my dog right away..it was his anal glans they were infected...that vet had to sedate my dog clear the glands and the infection.... my dog will not be going back to staples again....yes he is a cheap vet..... Just remember you only get what you pay for.....staples is way over book...he dosn,t take the time to examing your pet at all..!!,

I have had the honor of meeting dr. Staples about 20 years ago. He is an amazing vet. His calm and serene mannerism always seems to make me feel calm in many different situations. I have owned a few dogs since then and he has always trea"ted my animals so kindly and he will offer you alternatives to medical situations such as putting my Westie on a special liver diet and milk thistle. My pup was only 12 weeks old and I was given different options . Because it was the Xmas holidays I had planned to put him down as he was so ill but gave him time over the xmas holidays to see how the food and vitamins worked... Well today he is 7 years old , weighs over 20 lbs and he is just like/ a pup still.
I once took him to another vet as it was an emergency on a Saturday and he ended up with flees and a very expensive bill. That clinic was filthy but Staples is so clean it gleams ... And with all those wonderful people who line up to see this amazing man. Thank you dr. Staples for so many reasons but mainly for giving me back my Duncan .

i have been bringing my pets to staples now for over 35yrs this is the best and least expensive place i have ever brought my pets to as for those of you who say this man is rough and cheap well i got news for you guys he is the best in the business and resonably priced because he believes your pet comes first..first class place yes with line-ups because why would he be so busy if he wasn't good not just cheap..he brings a friendly smile and a gentle touch to every animal i have brought to him year after year..i have never had a problem of a complaint come from anyone who actually goes there...be assured your pet will get the best of care for the rest of there lives as long as doctor staples is in business..

I took my cat (14 yr old, domestic) to Staples because he had all the symptoms of hyperthyroidism - weight loss, excessive eating, etc. I'd been there before and found the service adequate but hadn't been back for many years.
They don't have sufficient parking, overbook the number of visits and don't appear to operate electronically aside from billing. The waiting room was standing room only (some customers waited outside).
The vet didn't exhibit any care or compassion for my pet, particularly given it's age. When he did acknowledge my pet he treated him roughly.
I waited, along with all the other customers & pets, seventy-five minutes only to be rushed through the examination.
In short, my pet died ten days after the visit to Staples. During the examination no mention was made of pain management or potential euthanasia. My pet suffered unnecessarily when he might have had something for pain and/or been euthanized. I was led to believe that his condition would improve with a special diet.
I think my pet's condition was poorly diagnosed even though I had (reluctantly) agreed to approximately $200 worth of tests that I couldn't afford. Their charge for an examination is less than others and I appreciate that but when I called back, within days, to say that he was worse, I was informed I would have to pay a 'revisit' fee. It is what it appears to be - opportunistic and soulless.
These tests illustrated that my pet likely had liver and pancreas issues that required immediate attention; the hyperthyroid issue was nothing compared to these obviously more serious issues. When I asked for a copy of the test I was treated condescendingly and though they acquiesced, I had to ride out to pick it (and the receipt I hadn't received the day of the visit) up. It's the 21st century - no email?
Businesses that don't ask for customer feedback don't really care what you think; they obviously have no intention of 'serving' their customers.

What is wrong with some people? Why would the CVO and other people be trying to discredit Dr. Staples. He's the only vet that i can say, and i am speaking from experience, know that whenever a person brings their pet in and whatever situation or ailment that their pet has will have a very accurate answer and cure for their pet when they leave. Also knowing that their cost will be a fraction of what it would cost anywhere else. Other veterinarians are crying because they wish they could do as much business in one month as Dr. Staples does in one day. Does this sound like an incompentant doctor, obviously not. Dr. Staples has people coming from different cities and states to see him where me and other people wouldn't go to a clinic down the street instead of him. Whatever ailment your pet would have Dr. Staples has probably seen it a thousand times, where most other vets would not have a clue. So they run you through the mill, some intentional and some unintentional. Most are forced to do the hit and miss technique, where maybe it's this and let's try that until they stumble across the real reason for the problem. There's alot to say for experience.
My experience before hearing about Dr. Staples led me to a well known vet down my street, where one day while playing with my dog which was about 7 years old, collapsed while playing while we were playing fetch. I picked up my dog, assuming he was dead and while fighting back the tears I put him in the car and took him to the vet. My dog came to in the car and out of so much joy and fear I knew he needed immediate attention. So I took him to the closest vet clinic and on a limited buget of $75.00 I asked if he could look at my dog and save his life. After his exam I asked what it could possibly be. The typical money hungry vet said it could be many things. I asked if we could start with the most likely possibilities. I asked the vet what that would be. He didn't seem to know. So me in almost panic mode started to come up with my own suggestions since this vet didn't seem to have any. I asked if it could be heartworm and then his heartlessness kicked in and he said it could be. And I asked would it be worth doing a heartworm test and with dollar signs in his eyes he said sure it could be. So he said he would have the results the next day. This vet called me the next day making sure that he made me feel stupid by saying we did the heartworm test as YOU requested but I knew it wouldn't be heartworm because your dog didn't have the symptoms and it was the wrong season for heartworms.
So here I am with my dog dying and this vet pulls off one of those schemes. I asked somebody if they knew a good vet that would not give me the run around and was very knowledgeable. The person suggested Dr. Staples. So I go to Dr. Staples, he looks at my dog and says I believe I know what this is. He says if you want we could do some x-rays to verify what i believe it is. So I agreed. Dr. Staples came back with the results and said yes it was what I thought it was( congestive heart failure). I can set you up with the medications today Dr. Staples told me. My dog was able to live 4 more years with his condition where the other vet would not have been able to give him 4 more minutes. I've never been able to thank Dr. Staples enough. It will be a very dark day for thousands of pet owners when he finally retires.

That's all I have to say as that's all you'll get. Anyone who cares for their animals will go elsewhere.

Very helpful and polite staff, kind and professional Vet, and reasonable prices.

Want to get my male golden lab fixed and was just roughly how much it costs , he is 8 months old and around 65lbs

We had our 13week old bull mastiff/cane corso pup (Tobie) ears cropped by Staples and everything went great. Dispite hearing aweful reviews about the clinics front end staff our meeting with Dr. Staples was relieving and comfortable. Tobie riped a row of stitches out a few days after surgery and Dr. Staples was great to help and fix him up as soon as we got him there. Reliable and caring.

Not to mention we take him back for free ear taping lesson when the stictches come out this week, I would definatly recommend this clinic to anyone doing cropping, dew claws and tail docking (we did)

It might take a bit to get through the busy phone line - and be patient with the ladies at the desk but Dr. Staples has your pets best interest at heart.

We had our cat booked into the Masonville Animal Hospital to have his teeth looked at, we knew they needed a cleaning and that there was something bothering him in his mouth. Masonville told us when we dropped him off that it would be approx. $565 before tax, if he needed an x-ray it would be more, and whatever the x-ray showed that they had to fix would be on top of that! My husband left him there, went to my cousin's house and told them how much it was, they said to go to Dr. Staples. My husband went back to Masonville and picked the cat up before they could do anything to him. We were able to bring him to Dr. Staples. In his visit right away he knew that our cat would possibly have to have at least 2 teeth pulled, no mention of an x-ray! Our kitty got a cleaning and scaling, 2 teeth pulled, and a prescription- the total bill, including tax was $190!!! they also gave us a bag of Dental cat food at no charge.
Money is not the most important thing. We want good care that we can trust when our cat has a problem. We trust Dr. Staples, he's honest, up front and doesn't play mind games with people. It's so nice to know that when your pet has a problem, it's not a financial burden to take them to the best vet in town.
Thank you Dr. Staples!

Love this animal hospital! Been taking my cat there since he was a kitten and everyone has been very knowledgable and helpful. They made both my cat and me feel more at ease and were patient in listening to all my concerns and explaining so that I could thoroughly understand what was going on and how, if there was any problem, it could be fixed. Would give 5 stars but living in Byron now and cab fare back and forth is a lot. Next move I make will be to move back closer to my cat's doctor.

...those are words to describe Dr. Staples.

I have been taking my cat to Dr. Staples for a number of years now and I have continuously been impressed by his service. When I was recently concerned about an issue with one of my cat's teeth, I asked Dr. Staples about it during a check-up. Dr. Staples examined the tooth and indicated that he could perform a procedure on it, but that the type of procedure is known to be ineffective and that leaving the tooth as it was would not cause my cat any issues. I researched several sources and each source confirmed what Staples had said---that the procedure was basically ineffective for most cats and that leaving the tooth would cause no concern. Staples could have received a few hundred dollars more from me for a procedure that would have taken him minutes, but he chose to be honest. I have always found this honesty refreshing.

Although his reception staff could be better, Staples is top notch. His sense of humour and straight forward approach is appreciated. On a side note, to attest to his persoanl touch, he always treats my cat like he is the most gorgeous creature on earth, complimenting his appearance/eye colour and talking calmly to him as he performs procedures.

I had a puppy I bought over a weekend from the USA.
The following day he was lethargic, and acting like he had a broken leg. I took him to the emerg clinic in town where they wanted to do blood work and Xrays before even laying hands on the puppy and before even asking any history. Their estimate was over $300.00 to start with. I paid my $70 visit fee and left and hand feed puppy tin food until the following day when I drove 1 hour to Dr. Staples.
He examined the puppy and asked when he got his needle.
When he heard it was 2 days prior he said it was probably a reaction to the vaccine and keep pushing fluids and tin food and see if he does improve...OR...he gave me the choice of doing a battery of tests...
Well I chose to "wait and see" and puppy had a full recovery and only cost me $45.00 !!!!!

Another time I had a bulldog get into a fence fight and his lip was pretty much hanging open by the time I got home after work.
This bulldog was in the TOP 10 and had a huge specialty show coming up in 4 months time... I ran to Dr. Staples who could have really played me for huge bucks on surgery to repair the hanging skin.
Instead he said to the effect that if I applied peroxide daily that it will heel from the inside out just fine, with minimal scar...OR... he said he could do stitches and they might leave a scar and take longer to heal....
SOOOOO I went home with a $45.00 Vet visit and 4 months later won Best in Breed with no visiable scar.

Dr. Staples does NOT play on your emotions or guilt you into doing tests that he does not feel are needed. He does provide you with enough information for YOU to make an educated choice on a treatment plan for your animal.

He is also VERY breeder friendly and takes time to educate you on what you are dealing with should you have a problem.
He is VERY straight forward and not really a "hand holder" type for sure... but give me a good vet over one that will over charge and misdiagnose any day !

I loved this place, the staff was supportive and very patient with me, I was so scared for my little Tia to get her operation and she came out with flying colors, as well as Dr. helped me with an alergy that she has had now for years and other vets just keep taking my money THAT I DON'T HAVE and came up with nothing, two days after I arrived home I called for some advice and there they were again willing and able to assist me in anyway possible. I say here here for you Dr. Staples. Tia and I thank you from the bottom of our hearts.

I have seen and heard or horrifing things that go on in this veterinary clinic. Always be sure you know what is going on behind closed doors when it comes to your loved ones!!! Dr. Staples may not be in it for the money - but he certainly also isnt in it for the animals!!!

• By:

  BARRYROSE

  For All To See
  

  Dr. Staples has nothing to hide. His operating rooms are surgical studios. They have large windows with a clear view to see what is going on inside during procedures. Let's be real, not all procedures are pleasant to witness not even with humans, and not all are sucessful. Either way most and I mean 99.999% of Dr. Staples clients have full trust in him. Your accusation is unfounded and you provide no evidence to this weak claim. I wonder do you have a vested interest in making such comments, are you a competitor? Think about it!

I would recommend any pet owner to go to Staples. Dr. Staples is caring and honest! He is not in it for the money! He gives honest advice....you may not want to hear it but he is going to tell you because you need to hear it! He allows us as pet owners to give our animals to medical attention they deserve and need without breaking the bank. Some people have to put their animals down because they can't afford the vet. bill. Not here, i never hesitate to take my dogs to Staples. I am from Chatham-Kent, so it is a hour drive, well worth it! I first went because it was much cheaper, now i go because i trust him more than any other Vet.

Thanks Dr. Staple and Staff!
Your a pet saver!

Dr, Staples has taken care of my pets' veterinary needs for seven years now. Without hesitation I can say that he is by far the most skilled, reliable, and intuitive veterinarian I have ever encountered.

In addition to check-ups and vaccinations, he has treated my pets for minor medical issues as well as a more severe, on-going issue with one of my animals. Dr. Staples has always provided thorough and effective treatments.

Although I am sure that most veterinarians enter the profession due to a desire to help animals, this is truly evident with Dr. Staples. Although his clinic is always very busy (a testament, I believe, to his reputation), I have never felt rushed or that I could not ask him just one more question about the health of my pets.

I highly recommend Dr. Staples's services and will continue to take my animals to him throughout their lives. He is the best there is!

I have had no issues with Dr. Staples. In fact, I respect him much more than other vets. I have had him suggest ways to prevent illnesses rather than wait for my pet to have them and get the money from me for the visit or try to sell me their food or products. They have given me payment options and also have been honest with what tests are needed or not needed. I have had emergencies and both times my animals were cared for immediately without a phone call or previous booked appointment. I had to put my lab down and Dr. Staples saw that I was struggling with the decision and was honest about her condition. When I looked him in the eye and asked him if he could make her better, he said no. He could prolong her death but she would not recover. That made me make the hard decision to not let her suffer any more. I will always use Staples for all of my animals.

Dr Staples was the Veterinarian the breeders of my 1st dog used. Being new to pet life - we followed the recommendation. In these last 15 years we have see pet triumphs & tragedies. I sought 2nd opinions & always came back to Warren. He has an uncanny ability to spot the good & the bad in a pet long before anyone else ever could. He is sensible, reliable, honest, knowledgeable, caring, affordable & he has a great sense of humour...that in itself can be a wonderful stress revealer. My only hangup...is wait times...on hold & in the office.

I have been taking all of my pets to a different vet here in London. My dog has some sort of allergy, I have had her on very costly medications which I was having trouble affording! I had complained to my vet asking if there was any other options concidering the medication was not even working that well after 2 years! I was told there were no other options available! In the meantime, my cat had gotten bite in the face by something while outside one night. The next morning I brought him to my vet and was told it would be $340.00 for his wounds to be cleaned. I could not afford that and was offered no payment plan! I spent the rest of the morning in tears driving from vet to vet finally arriving at Staples. They provided everything that my vet had for $140.00! I was amazed! I then scheduled an appointment for my dog the next day, she is now on pills for her allegies that cost about $12/month and they are working great!

I have been taking my cat to Dr. Staples for routine shots and examinations for about five years now. I have always found Dr. Staples to be personable, knowledgeable and very compassionate. He always uses a calming voice and talks directly to my cat to soothe him, whether conducting a test or doing something as simple as weighing him. I find the vet technicians to be equally caring.

Dr. Staples recently treated my cat for a medical condition and offered excellent advice, efficient testing and prescription medication. I called his office when it opened with my concern and he examined my cat within the hour! My experienced have always been that positive with Staples.

When I had concerns about my cat's reaction to the medicine the next day I called Dr. Staples' office again (near closing time I should add) and was provided with thorough, very specific advice that eased my concerns and provided a course of action for follow-up if need be.

I have also been told by a friend who works in animal care that Dr. Staples provides his services at a very competitive price.

Ive been using Staples Animal hospital for 28 years, i think we may have been some of his first clients. I have had several dogs, cats and even a hampster into see Dr Staples and his staff and have never had anything but excellent service. He cares very much about animals and is excellent with all my pets!

My dog was taken to Staples because she needed to be put down. The staff is very empathatic and kind however when it came to the actual proceedure I was very upset. They put a catheter
in my dogs leg for the needle, and then let her wait for 15 minutes on a hard metal table, all the while wondering why she was there. It was devastating to witness this and try and console her for 15 minutes when she was struggling to get up.
I feel that this proceedure should be given priority after the catheter is put in, and not left for the dog to be lying on a bed terrified.

• By:

  FISHMAN99

  same experience
  

  I brought my dog in and waited with catheter in leg as well, when the doctor came in he inserted the need while my dog was standing and when his legs collapsed he said it is quick and turned and left the room.

• By:

  RBMACKIE

  Different Experience Entirely
  

  I understand feelings of both people's previous comments as pets are an important and loving part of the family.
  However, in April 2008 my wife and I had to have out little dog (Abby) put to sleep. She had been rescued from a puppy mill and my wife got her from the London Humane Society (1996) when Abby was approx 5 years old. She was very frightened of most people in general and accepted only about five or six people that she would come to. We had been going to Staples for quite some time. When it came time to have Abby put to sleep, Staples allowed us to come in the back door so that we didn't have to got through the reception area which was very crowded. None the less, Abby was still very upset, so my wife asked if she could be given a sedative before the final injection. They let my wife hold Abby until the sedative kicked in which only took a couple of minutes. After that she was very calm & not at all frightened. We then took her into a smaller room and laid Abby on the table. Dr Staples came in within a couple of minutes to administer the final shot. He stayed in the room with us for several minutes to ensure Abby was "gone" and then had one of his staff assist us with making cremation arrangements. We got Abby's ashes back within about 10 days.
  Since then we've had to have our shih-tzu Chewy put to sleep & cremated in 2010, plus have our dashound Cassie cremated as she died at home in 2011. In both cases, the service was excellent and professional.

they fit my dog in for a check up after an accident even tho they were booked up. they only charged me about $25 for the actual quick exam and explained why he didnt need xrays or additional expensive tests. they didnt take advantage of me and they were concerned enough to accomodate in an emergency even though they were not at teh time my pet's primary vet!