I had a very efficient visit to your store on Saturday, May 18th. I was able to look around on my own before catching the attention of a salesperson, at the moment I needed his help.

David B. was knowledgeable about bedding products and he referred me to a great looking head and footboard set when I asked for suggestions. He was able have an account set up quickly after asking me if I would like to finance the purchase (not what I had in mind, but at 0% for two years...why not?)

Sabrina F. set up the invoice to complete the sale. She was very pleasant and personable. Also, she directed me to the Bargain Annex when I asked about the signage you have at the checkout area. Overall, it was a pleasant buying experience.

Just want to thank you both for all the help, Shelly for guiding me to that 2 seater /chocolate /chaise/on may 14-13 and sabrina the at the credit counter you two were awesome ... its people like you that makes me and others wana come back.....thank you again .Elmira M.Eden

First of all - I was just on the Tepperman's website and found it interesting that they link all of the good reviews to their website - but chose to leave out any negative or constructive commentary.... I think it would be telling to post the negative one's and Noah's responses. You can tell a lot about an organization in how they handle their customer complaints/resolve disputes.

Experience started positively with a rather helpful Sales chap, Brian - he humoured my 4 year old daughter as she was picking her bedroom furniture and pointed us to the Bargain Annex for our mattress purchase (what four year old needs a $500 mattress from the regular side).

Sales experience was positive in the Bargain Annex as well - staff I dealt with were also very helpful - and from there I purchased a mattress and boxspring.

Here's where things go sour .... Later in the day I find a MUCH better deal on a mattress elsewhere. Fair enough - can't win em all Tepperman's. So I come back to the store cancel the mattress order. At the customer service desk I am told that I have to track down my EXACT sales person myself in order to remove it from the order - the customer service folks won't just call down on my behalf or click a button to remove it from the order - that would be too easy. Alright so I start making my way down to the Bargain Annex - it's very busy people everywhere, vying to get the attention of a staff member. Right - so I trek my way back up to customer service - and the attendant agrees after much hostility to phone the sales rep and interrupts her with the client.

I realize they are probably trying to give the sales rep a chance to salvage the sale by making me go talk to them in person - but how ridiculous - I found a better deal - I don't want to hear about why I should buy a more expensive one, etc. etc. Completely frustrating - a 30 second job turned into me in the store for another 20 mins - and rubbed me the wrong way - customer experience score begins to nose dive.....due to wasted time on my part and the absolute crap attitude of Miss. Customer Service Rep - actually attempted to make me feel like that somehow I was to blame for not understanding the system.

Delivery day arrives - I put my plans on hold for Saturday to wait for a phone call with my delivery window. Friday night I get the call my window is 9-12 perfect - at the last second I find out my Saturday plans MAY be salvageable.

Guys show up after 11 - very nice and courteous, polite young men. Helpful as well. They forget the bed rails and have to go back to the warehouse. Fair enough - stuff happens - I'm not worried can't fault the chaps - Read "when you are friendly and courteous people don't get so bent out of shape over little mishaps" off they go back to the warehouse. My daughter and I run up to check out the furniture .... quite a few dings on the back of the headboard ... not to worry can't see them when the bed it put together anyway.

Next we check out the dresser - worst fix it/fill job I've ever seen. Sizable dent on the front - someone had attempted to "fix it" by using a paint/filler that had a yellowish tinge (white furniture). So what does this mean - someone has done a really crap job of trying to pawn damaged furniture off on me. So I give a call in to Tepperman's to say hey - dresser is damaged guys are at the warehouse while we speak - why not have em throw a new one on the truck.

Well apparently I'm told it is not an easy task to just go get one from the warehouse and put it on a truck - apparently the warehouse is likened to a prison and goes on lockdown. Again the attitude of the customer service rep is that of "You ignorant person - there is rocket science involved in putting a dresser on a truck!" Sales rep words regarding the warehouse is "it is locked down" - must also house the crown jewels - or the Tepperman family fortune made on misinforming the public how 28.8% interest results in your new furniture costing more than your car(but alas I digress and besides I think this topic already made an episode of W Five). Furthermore they can't even resolve it until Monday as they don't deal with this on weekends.

Fastforward to Monday dinner time - by the way my pasta went cold while we were talking - in typical irritating fashion someone calls at dinner. Says we can't come until Wednesday - I say great I'll see you at 5:30 - not possible only do evening deliveries in my 'hood on Tuesdays. I say "great! i'll see you Tuesday" rep says oh no we are full Tuesday - it will have to be Saturday. I rather calmly say you can't throw one measly dresser on the truck for Tuesday for a home 3 minutes from the store - oh no we can't is the retort we're full that day. At this point I am almost feeling sorry for giving the rep a hard time when I know she works for an organization that does not allow employees a smidgen of discretion - or any ability to adequately resolve complaints.

Honestly if you were in their position and you had blatantly tried to pawn damaged furniture off on someone wouldn't you bend over backwards to get them a new one ASAP - bend a rule and get it out on the Tuesday truck. I mean I flippin well paid for delivery - its not like you are dropping it by out of the goodness of your heart. So that brings us to the final "resolution" the poor girl at the end of the line - who quite possibly will be quitting after a few more customer calls like mine - Read "$12/h isn't enough to field calls that ultimately could be resolved if management really wanted to work on the overall customer experience - instead front line workers are left to deal with people venting their frustrations over the phone" states that the next best thing is a Saturday delivery - I say great I'll see you first thing I'm not waiting around all day TWO Saturdays in a row. Response oh no - you'll get your window on Friday night again. WHAT?!?!?! So now Tepperman's for the second weekend in a row I'll be waiting by the phone like a sad teenager waiting for your call to get my precious time window.

Bottom line - good customer service recognizes the value of their customer's time and don't worry my daughter won't be too upset if we can't go to storybook gardens on Saturday because we have to be home to wait for a dresser.

My girlfriend and I purchased a couch and delivery .
So this is how it goes . First i recieve a call saying that the delivery was running late no to big of deal right?.
They show up and state right away that the couch will not fit . So I paid for delivery and it wasnt even taken off the truck and I was told it wouldn't fit Is this because its a friday and they are running behind????.
I did measurements after they left Elevator 102 1\2" high 67" wide 49 1\2 deep. The couch 101" length, height 29 1|2 " high without feet 44 1/2" deep. How wont this fit tell me there is more then enough room for play right?
Keep in mind I moved a couch in that was 39"deep 30"high 90 1/2 " long. I know its a bit smaller but moved into apartment with no problem..
Then we go back to the store only to wait for a manager for 15mins who told us we can get them to come back and try but we have to sign a damage waiver when i pay for delivery i want it to be atleast attempted . customer service at tepperman with this issue was terrible i have to say . Ive bought couches from here before thats why i return but now it seems they want to let $2000 walk away .

Very disappointed
tyler

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Hi Tyler,
  
  I'm so sorry that your delivery experience was so frustrating. Thanks very much for your comments, and I understand that you've already spoken to the manager of our Customer Care team about your experience.
  
  The delivery team certainly should have tried, but based on the measurements you provide it doesn't seem likely that the sofa would have fit. The height of most elevator doors is shorter than the height of the ceiling inside the elevator. In order to get a sofa onto an elevator like that you've got to angle it, then stand it up once you're inside. The fact that the sofa was at most 1.5" shorter than the ceiling means there was practically no clearance for them to angle it, nor for them to stand it up (since the height of the sofa would have been temporarily greater than 101" while it was being stood up).
  
  Although there wasn't much chance that the sofa was going to fit onto the elevator, the delivery team should have attempted to get the sofa onto the elevator, if only to show you to your satisfaction that it wasn't going to fit.
  
  I hope that we'll be able to help you find something you like just as much and that will also fit into your apartment.
  
  Sincerely,
  
  Noah Tepperman

This is our first time in the store. Nice, my husband's team finally made the playoffs! I have been telling him for years that when they do u can finally get your big screen TV! Lol. He found what he wanted with the help of Richard @ the bargain annex. Thanks Emma for all your help @ the check out super customer service! Thanks for going out of your way in printing up the "big" ballots for a chance at the children's scholarship. Thanks for donating for this post.
.

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Thanks for letting us know about your experience w/ Richard & Emma. I'm so happy to hear that they took good care of you.
  
  Best of luck in the playoffs!
  
  Sincerely,
  
  Noah Tepperman

great deal.
Fellow in the shipping area did everything possible to fit the boxes into our SUV. He measured and finally fit them in.
In future we will be back.

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Thanks for being a Tepperman's customer!
  
  Sincerely,
  
  Noah Tepperman

We are redoing the hard wood floors in our living room.
Took all furniture out and did the floors.
We went to Teppermans on March 17th picked out a new sofa and loveseat
I was told they would be in on March 30th
We said that's fine we can live without furniture for 10 days
I went back in on April 05th paid the bill in full
I was told still not in should arrive by April 11th
Now it is April 13th we paid for everything
And still not even a phone call telling us where our furniture is.
My wife is getting upset at me
She is tired of sitting on lawn chairs in her new redone room

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Dear Harry W.,
  
  Thanks for bringing this matter to our attention. Please accept my apologies for the gaps in follow-up from us regarding the ETA dates & shipping timeframe for your sofa & loveseat.
  
  I looked into the matter earlier today. It seems that at least part of the delay was due to a carrier-side problem (a scheduling issue with the supplier's truck driver, if I understand correctly).
  
  From what I understand, the shipment had to be rescheduled for this week, and that we now have a confirmed shipping appointment to review the load this week.
  
  I will insure that someone follows up with you tomorrow via telephone with additional information.
  
  Again, please accept my apologies for that delay and for the lack of follow-up from us. We really do appreciate having you as a Tepperman's customer.
  
  Sincerely,
  
  Noah Tepperman

Service and Selection are very good....what bothered us was how long it took to pay for the product...especially when you are in the furniture business and no where was there a bench or chair to sit while we waited with 14 other people to pay for the product...there was only 2 clerks but I believe about 13 outlets where to pay...it would have been at least an hour waiting...so I asked for management and they suggested I go home and pay by visa over the phone which I did...did not leave real happy and that is wrong...we should feel good entering (of which no one said "Hello...welcome to Teppermans" and no one said goodbye when leaving...wrong....have them feel good coming in and leaving...!!
Sure wish you well because I feel you are trying hard and have been for many years and 3 or 4 generations but these are a couple of issues that should be addressed...
Respectively submitted,
Bob Martin
www.bobsrange.com
2bmartin@sypatico.ca

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Dear Bob,
  
  It was a real pleasure to speak to you on the phone a few minutes ago.
  
  These days too many people are so quick to write off an entire experience based on a single misstep. It’s increasingly unusual for someone to take the time to provide meaningful critical feedback, or tell you what you did well as well as where you fell down. I guess what I’m trying to say is I appreciate such a reasonable, balanced review.
  
  In the last few weeks we’ve received probably half-a-dozen reviews from our London customers in which they express the same frustration with lines and wait-times. The consistency of the descriptions has been very high, and have made it very clear that we’ve got a problem with the scheduling model currently in use in our London store. We believe that it’s not a matter of over-all team size, but rather how we’re allocating people. Interestingly enough it appears to ONLY be in our London store, so either their need is unqiue or they’ve departed from our model in some way. Our management team has already revised the scheduling model and its my understanding that the changes are in the process of being implemented. We’ll continue to monitor the results of the changes and make further adjustments as necessary.
  
  As far as describing the kind of experience we want to make for customers entering & leaving the store, I couldn’t agree with you more: customers SHOULD be greeted upon entering the store, and SHOULD be thanked & acknowleged when leaving. That, too, is a great opportunity for us, and one I believe in quite deeply.
  
  I really appreciate your well-wishes and acknowledgment of our hard work, because we are working very, very hard to give EVERY customer the unique experience that only Tepperman’s can provide. We’re not quite to the point where we get it right with EVERY customer, but every single day we’re getting closer.
  
  Sincerely yours,
  
  Noah Tepperman

Truck showed up today with our new bed frame. We were very exited. Had the old bed frame taken apart and out of the way for the new one to take its place. Truck showed up very early. Barely enough time for my wife and I to get home from work and ready ourselves for the delivery. They brought the headboard out first. Right away there was a problem,wrong color. We ordered a natural wood color and the color of the headboard that came out of the truck was black. We called Teppermans and let them know of our situation. They said they would send the right color but it wouldn't be for at least a week and there was no guarantee when on that day of delivery they would show up(4pm to 9pm). I asked them to deliver the bed frame between 5pm and 9pm. Manager said no can do. They show up whenever they show up. My wife and I both work day shift and they sent us the wrong stuff in good time so why couldn't they do this again except the correct color this time ??? The manager I spoke with at teppermans left me no choice but to cancel the purchase. Now we have to reassemble the old bed frame and go in search of another one. This is a shame because we have been customers of Teppermans for over 10 years now buying furniture and TV's and other related items and now our relationship with them is over. I feel betrayed by this company and its pretty obvious that they really don't care about their customers,just their money......

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Dear Chris K.,
  
  Please accept my apologies for everything! I'm so glad that you chose to bring your frustrations to our attention. Fortunately the details you included in your review allowed me to quickly find your contact information.
  
  The original mix-up took place because, in what is a fairly unusual circumstance, we have 2 different bedroom sets from 2 different suppliers with very similar model numbers. That similarity plus a dash of human error, and voila! Wrong set delivered on Wed. April 3rd.
  
  I see that in trying to come up w/ a solution we were able to offer you 6 different delivery days within the next week (April 5th, 9th, 10th, 11th, 12th, 13th). The challenge was that you had limited availability during the week (weekdays after 4:30pm) and weren't available next weekend.
  
  Fortunately I understand that since you wrote in we've been able to find a day that WILL work for you next week, and that your delivery is scheduled.
  
  Enjoy your new bed, and thank you for being a Tepperman's customer!
  
  Sincerely,
  
  Noah Tepperman

I had the pleasure of dealing with Richard and I have to say... impressive! The entire process of buying the furniture, having it delivered and enjoying it was wonderfully easy!
Every time I call Teppermans, every time I go to the store, everyone I speak to... all fantastic people!
You have here a raving fan!

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  That's so great to hear- who doesn't love easy!
  
  We're proud that you've chosen to shop with us, and prouder that we were able to provide you with a Tepperman's experience.
  
  Thank you for being a Tepperman's customer!
  
  Sincerely,
  
  Noah Tepperman

In the past week and a half I have shopped at Teppermans in London, Ontario for the first time. I purchased several items for my home, but most came from the Furniture and Accessories department. I had the pleasure of dealing with Mike Pepper and I must say he was extremely helpful and friendly and for the first time ever, I felt no "pressure to buy" from a salesman. To you Mike Pepper, I would like to say thank you. I would also like to say thank you so very much to the 2 other sales persons I dealt with, Courtney in the Bargain Annex and Cory in the Home Theatre / Fireplace department. My shopping experience at Teppermans was nothing less than enjoyable and affordable and I will definitely be returning in the future to purchase a couple of items I have my eye on.

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Dear Dawn,
  
  Thank you so much- reading your review absolutely made my day!
  
  One of the things that makes Tepperman's special (and not just another home furnishings store) is the low-pressure atmosphere. I know that lots of places try to convince consumers that commissioned sales = high pressure, but at Tepperman's we love to prove them wrong- and we've been proving them wrong for 88 years!
  
  Mike is a fairly new addition to our furniture team, but because of service like you describe we think he's a great fit. In fact, he's been generating great feedback from customers & peers alike practically since Day 1. I'm glad to hear that he helped make your experience such a special one.
  
  Cory is also a new addition who's been generating some positive buzz. As far as Courtney is concerned, her 4 year anniversary is right around the corner (well, September anyway) so she's a veteran when it comes to doing great stuff in the Bargain Annex!
  
  It really sounds like everyone came together to give you the special experience customers can only get from Tepperman's. It really means alot to all of us that you chose to share it with the world!
  
  Thank you for being a Tepperman's customer. We look forward to helping you when come back for those items on your wish list!
  
  Sincerely,
  
  Noah Tepperman

Had a great experience at Tepperman's picking out our new living room furniture. We were there for 2 hours, and had great service from Dave. He said we had the best time he has ever seen anyone pick out furniture!

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Without question, Dave Brooks is a people person who really enjoys what he does, so there's no question in my mind that if you were having that much fun, he was having a great time, too. He's a real fixture of our London team, a team player who takes good care of his customers.
  
  Frankly, I like to think that a lot of our customers have fun shopping at Tepperman's but it sounds like you might have set a new benchmark!
  
  I'm glad that you had such a great experience and that Dave was able to contribute to that.
  
  Thank you for being a Tepperman's customer!
  
  Sincerely,
  
  Noah Tepperman

I have to say on March 25 2013 i had a bad experiance with teppermans i was to go in and just sign my contract that i have with Teppermans for financing and there was a huge line it was at 5:10pm that i went in and there were only 2 girls at the counnter so i went to the reception to ask if i had to wait in line since all i had to do is sign the paper work so that i could get my things delivered 2 days later and she told me that she does not do that i said weird because i use to work with teppermans and i and other staff members would do it for the customer since all you have to do is print the papter work and sign but she refused and told me to wait in line so i went back in line and waited and waited and waited. there was about 25 people in line and the line was not moving the girls at the counter were with the same customers as when i walked in they were with them for 35 min every one at this point was getting upset that the line was not moving and that there were two girls that were prob new and didn't have enough training. So at this point a customer got out of line asked to speak to the manager and all the manger did was nod his head as if he was not listening very unproffesional of him considering he is the manager of tepperman's. I remeber when Linda was at teppermans that would not happen she would get out of her office and help the staff members but on this day not one single manager came out and helped. By this time it was 6:00pm and a third girl came to her desk im asuming she was on break i waited over an hour to get service and all i had to do is sign i was so close to cancelling my oreder with teppermans it felt like no one cared about the customers and the waiting period... I think that there should be more then 2-3 staff members and that they need more training i felt like going to the other side and doing it my self i would have finished alot faster.not happey at all maybe the teppermans family needs to come down to the london location alot more with out managers knowing that you are coming down but they should go in the evening time...

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Dear Ana,
  
  So nice to hear from a former team member! We miss having you as a member of our team of Customer Assistants- you did such a great job translating for some of our Spanish-speaking customers. If I recall correctly, you left Tepperman's to go back to school... was it for nursing? Did you enjoy it?
  
  Thanks very much for sharing your feedback with us. You clearly remember what it's like from your time at Tepperman's, so that makes your feedback all the more valuable.
  
  Based on feedback we've received over the last few weeks (including your own) it's clear that we have some work to do with our staff schedule at the service counter.
  
  Our management team of Brian O'Leary (General Manager), Stephani Heller (Credit & Office Manager) & Jenna Toonders (Asst. Credit & Office Manager) is really doing a great job all-around, but they're well aware that the staff schedule for March was less than perfect: over-staffed at some times and under-staffed at other.
  
  They're currently doing a thorough review of the staffing model so that we can make the necessary improvements to our schedule. I'm sure that they will be able to make some positive improvements fairly quickly, and will then continue to tinker with the schedule as they make further refinements.
  
  Anyway, great to hear from you... and thanks for being a Tepperman's customer!
  
  Sincerely,
  
  Noah Tepperman

The line up to pay was very slow and frustrating...13 spots to pay and only two clerks working at 6pm on a weekday evening...no seating while waiting and you people are in the furniture business..maybe a chair or bench in the waiting area

I would like to compliment your Customer Service staff Tracy for a great experience. She was very professional and very organized when providing information to me regarding my billing information. Hats off to Tracy for a shop well done, I will come back to Teppermans and ask for Tracy to do my invoicing / billing...Truly a pleasure

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Thanks for sharing your experience with us (Way to go, Tracy!). I'm sure Tracy will love hearing about it!
  
  Sincerely,
  
  Noah Tepperman

I love shopping here

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  ... and we love having you shop here!

I have been buying furniture here for many years and usually from Doug Snook. A great sales person. However after the transaction with him is completed the most painful process in the world begins. Waiting in line to arrange payment. Every single time we have bought something the waiting in line process is usually in excess of half an hour. This isn't because the line up is long. It is due to there only being 2 people serving customers. If the customer has a payment issue it can take even longer. This is really unacceptable. The owner needs to come in and observe how incompetent this process is for such a large establishment. Perhaps he could take a look at the apple store where customer service reps roam the store with iPad in hand ready to write up purchases on the spot. The process of arranging to pay for merchandise need not be this inefficient.

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Dear MCCOLL,
  
  Thanks to customers such as yourself we're now aware that our staffing model for March has been inadequate and that customers have been inconvenienced as a result. Our management team is in the process of making changes to the model which (we hope) will have the desired effect.
  
  As far as your comparison to the Apple store is concerned, I see your point... up to a point. Push the comparison a bit further and you'll find that the over-all comparison comes out in Tepperman's favor.
  
  First, I can tell you (based on my own experience as an Apple customer) that they're not immune to staff shortages and long wait times, either.
  
  Second, I suspect that you wouldn't love shopping at Tepperman's so much if we increased our prices to the levels you find in an Apple store. They make a nice product but they're also seriously overpriced.
  
  Third, I know that as a customer (one who has been loyal to Apple products since 1991, by the way) I mean absolutely nothing to Apple. They don't care about individual consumers and their service policies show it.
  
  Finally, neither Steve Jobs nor Tim Cook has taken the time to personally respond to customers (not to my knowledge, anyway).
  
  Family to family... that's the difference.
  
  Thank you very much for sharing your experience with us, and for being a Tepperman's customer.
  
  Sincerely,
  
  Noah Tepperman

I come in to at my bill every month and Tracy is always pleasant. She has great customer service a real asset to your company

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  I completely agree. I'm so glad to hear that Tracy made your experience such a good one (Hooray, Tracy!) and am so appreciative that you decided to share your experience with us.
  
  Thank you for being a Tepperman's customer!
  
  Sincerely,
  
  Noah Tepperman

I purchased a washer and dryer this month, I dealt with Dawn when paying for my purchase and she was most helpful. I also purchased a Whirlpool refrigerator in September and discovered it to be the noisiest appliance I have ever had. After contacting customer care, a representative told me that is the way the refrig was designed. I am very dissatisfied with this Whirlpool product and it's design flaw. Barb Mitchell.

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Dear Ms. Mitchell,
  
  Thanks very much for taking some time to share your experience with us. I'm so pleased to hear that Dawn took such good care of so.
  
  I'm sorry that your fridge is noiser than you would like. I just got a new fridge myself (an LG model) and the system works very differently from the old GE model it was replacing. It's a bit louder than the old one was, but I'm finding that I'm getting adjusted to it pretty quickly. I hope that you'll adjust to yours, too.
  
  Thank you for being a Tepperman's customer!
  
  Sincerely,
  
  Noah Tepperman

I can't believe with all the advertising you do that you would not have more staff behind the counter.i was in your stor Monday march 17 th and you ad one girl behind counter.i will think twice before shopping here again

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Dear Lack of Staff,
  
  It's very unusual for there to have been only 1 person at the counter at any time on a Monday (or any day of the week for that matter), since our customer service levels generally require at least 3 people at any one time.
  
  Without question more than 1 person was scheduled to work on each shift that day, so I suspect that the other Customer Assistants had been called away for one reason or another- that's not an excuse, mind you, but rather an explanation.
  
  We'll certainly look into this matter further- I'm glad you included the specific date in question.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  
  Noah Tepperman

What a rip off, if u take their financing you end up paying more than double and no one explains that, they are so misleading there should be a law against it. Just want people to be aware!!!! there are a lot of other options, buy use and save the planet at the same time. Diane

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Dear Diane,
  
  At Tepperman's we offer a very large selection of financing options with different kinds of features that can interest-free periods of different lengths; payment-free periods of different lengths; no down payments; etc. Some plans are meant to help customers establish credit for the first time, while others are there to help people with a less-than-perfect credit history re-establish their credit, and we even have a few plans that reward perfect credit ratings.
  
  Yes, most of these plans do require interest payments at some point or another (after all, we are lending customers our own money to make their purchase), and that generally means that a customer pays more for the item over time than if they were to pay entirely in cash, up front. Just how much interest any individual ultimately pays is really a matter of the particulars of their financing option and how long they choose to take to pay for an item.
  
  Each customer is educated about their choice at the time they make their selection, and we have staff available to answer any questions a customer might have during all retail hours, both in store & over the phone.
  
  Are customers mislead? No. Are customers ripped off? I suppose that's really up to them to answer, but the rate with which our returning customers choose to finance with us again & again suggests that they certainly don't feel that way.
  
  I suppose everyone is entitled to their own opinion. Respectfully, yours is not entirely accurately informed; nor is it really substantiated by the experiences of thousands of customers each month and their enthusiasm for Tepperman's Family Financing.
  
  Sincerely,
  
  Noah Tepperman

We purchased a mattress and box spring today. The staff were very helpful and answered all our questions and concerns.

Today I had the pleasure of meeting Matt from the Bargain Annex and was just delighted with the service I received!! We were greeted with a very welcoming smile and assisted with all our needs. He was very friendly, helpful and incredibly knowledgable of the entire show room. He took the time to explain how everything worked and our options as far as protection and delivery. I will be telling all my friends and family about our service today and will definitely be back for all of my home needs. Matt is a true asset to your team and it was a pleasure to meet him and I am looking forward to my next visit. Thank you Matt!

I bought a dishwasher and a microwave paid in full.
The dishwasher we picked up and left in the box in the garage ,We are redoing our kitchen so was not there when the contracter installed the wrong one bought white and got stailess steel.
The lady at shipping blamed me for not checking the serial number or helping to pay the cost of delivery or installation ,,she was very rude! I will not enter your store again and happy to tell my friends that the service was not good ....Renee Sales order #552345161

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Dear Renee,
  
  Thank you so much for your feedback, and I'm so sorry to hear about your frustrating experience.
  
  I understand that after some phone-tag you you spoke with our Customer Care manager (Karen) last evening. From the sounds of it she was able to take care of you in a manner that was to your satisfaction- so glad to hear it!
  
  If there's anything further we can do to assist you, please let us know. Thank you for being a Tepperman's customer!
  
  Sincerely,
  
  Noah Tepperman

5 star performance