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Tepperman'sOwner Verified Business


1150 Wharncliffe Road South
LondonON
N6L 1K3

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Home furnishings retail stores including furniture, mattresses, home appliances and home electronics

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3.4

92 reviews

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    review from category: Area Rugs

    My husband and I went to Teppermans on Wednesday April 3, 2014 to purchase appliances for our new home. We met with Wioletta, and right from the start, we were blown away with her professionalism and knowledge of the products. She offered her honest opinion on things and made the process of purchasign new appliances easy and painless. We would highly recommend her to anyone looking for new appliances or is seeking honest and professional advice on the various models/brands. Buying new appliances can be overwhelming for there are so many brands/models etc. to choose from but Wioletta guided us along the way and it made it easier to make better and informed decisions.

    I also want to comment on the amazing staff that work in the financing area (hope I got that right) especially to Nicole who made this process smooth and painless. I also witnessed great team work amongst staff, I got a sense that everyone truly enjoyed working together and promoted teamwork all the way!

    I have bought from Teppermans a few times over the last few years and I must say evertime I step foot in that store I have received nothing but great, professional, and friendly service. Great work Teppermans and to the professional staff that work there, they are true assets!

    Thanks again


    THIS REVIEW WAS:

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    Purchased a bedroom set and bed from Teppermans.
    We explained our staircase set up as we were getting a king bed, sales person told us no issues. Also told about price match guarantee etc... Told AFTER we set everything up that parts of the bedroom set would be two months. Delivery people barely walked in the door and indicated there was no way they could get the mattress up as it was not flexible enough. Indicated that the salesperson simply lied to make a sale.
    Went back to pick a different mattress but couldn't find one we liked. Salesman would not do the refund at that time, kept trying to talk us into other mattresses, in the end we decided to wait as they had a new sale coming up a couple days later.
    On our way home we stopped in a Sleep Country just to see, staff there had us on an even nicer bed in less than five minutes for less money. Upon calling back to Teppermans indicating we were definitely cancelling the matress, a different salesman offered us the mattress we were cancelling at an even lower rate (after we were already promised the "best price"). Also, it turns out in this sale the bedroom set we purchased was being sold for $100 less AT Teppermans. I asked to get it at the lower price and two sales staff and a customer care rep refused to do it.
    After waiting 2 months, part of the bedroom set was available, but we were told the rest would be another 2 months. When they delivered the dresser, 2 end tables and mirror, they were scratched and damaged all over. We had to wait 2 weeks to get an inspector to come out to verify what we could clearly see. When looking over the unit he found several defects and could not believe it even left the warehouse as it was. We had to wait a few days for them to process his report. They offered to exchange the dresser and mirror. This took another 2 weeks. This time the delivery people did not even bring the replacement dresser off the truck as they noticed it was defective as well (could not pull drawers out, and when they did the rails fell right off). They took the defective mirror and left a new one, which was better. The new mirror was not installed as I was told they would have a replacement dresser to me in a couple days. I get a call the next day, at least 6 weeks until they get more of the dressers.
    During each phone call while the staff spoke nicely, they were unhelpful and kept deflecting Teppermans of any blame. Everyone said something different to me.
    Finally, I had enough and demanded they take everything back and refund my money. They were refusing to take the end tables back as we had them longer than their return policy. I had to fight with them about how we bought a bedroom set, and it should be the entire set or none of it. It took a couple calls and dealing with ample run-a-rounds to finally get them to agree to take everything back.
    We had made a few payments as we signed up for pay over two years. No one would talk to me about how that money would be returned until after they received everything back.
    Everything went back today. They did not want to refund me either the delivery fee nor the pay over two years fee. I had to fight with them for getting those back too. I have to go to the store to get this money refunded, hopefully this final step goes okay at least.
    At any rate, this entire experience with Teppermans has been a complete nightmare and I would NOT recommend shopping there to anyone. This was the London location as well, just FYI.


    THIS REVIEW WAS:

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    review from category: Area Rugs

    excellent service Rick Ward let us browse and talk until we were ready to have him assist us . he was clear and helpful , knowledgable and patient . Having purchased a mattress and dining set [payment system leaves a LOT to be improved ] the delivery set up and the young men who did this were excellent . Charles and Jake were careful polite and very through . Jake taught Charles how to do set up and then allowed him to do it himself .Great teacher - excellent pupil . All around a very good experience. tnanks. Teri ,Melanie .


    THIS REVIEW WAS:

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    I have been a loyal Teppermans customer for over 20 years. I have furnished my home ( past and present ) with their furniture and appliances. I have previously had awesome experiences with quality, delivery and any customer care concerns were sorted quickly, politely and efficiently. My recent 2 purchases/delivered ( one not working and one damaged )have taken up 4 days of constant phonecalls,long wait time on phonecalls,constant refusals to speak with a manager. TODAY I HAD SUCCESS .....I have been reassured my replacement fridge will be here tomorrow , my part for my stove, someone to listen to me and comprehend my confusion. Hopefully all works out tomorrow and thank you for restoring my faith in Teppermans. Teppermans is and I hope to continue to be my place to help create my home. Cheers Karen !


    THIS REVIEW WAS:

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    NOBODY TOLD ME I WOULD HAVE TO ASSEMBLE IT MYSELF!!!!!!!!!!!!!!!!
    I bought the unit, very happy with the service I got, gentleman who sold it to me - very personable, polite. 2 gentlemen delivered it, no problem there - but when they placed a huge box weighing 225 lbs (almost 100 lbs more than I weigh)in the middle of my living room and wished me luck, I was a little dumbfounded! Actually more than a little (you will notice that it is the next day as I am much calmer.)
    So I was forced to engage several neighbours, and a friend to extract 225 lbs of pieces then stewn about my living room.
    A couple of hours, bottle of wine and my back thrown out I have a lovely entertainment unit in my living room. However, the treatments for my back would have probably covered having one of your people assemble it for me - I assume you have this service. Ms. Cari Gammage


    THIS REVIEW WAS:

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    review from category: Area Rugs

    The staff was friendly, efficient and timely. The delivery drivers were safe and made sure not to make any mess or damage anything. Thanks Chris, Matt and Jordan


    THIS REVIEW WAS:

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    review from category: Area Rugs

    I have tried several times to contact the store via telephone, put on hold, then sent back to reception repeatedly. Family to family? I don't think so. Very frustrating. I am trying to find out if an item I am looking to purchase is in stock. I do not waste my time driving out to the store only to find out that it is not in stock. Looking online is fruitless as they do not detail whether items are in stock or not. Very disappointed and the commercials I hear on the radio will fall on deaf ears going forward. Not an experience that would prompt me to shop at this store.


    THIS REVIEW WAS:

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    review from category: Area Rugs

    We bought a Dining room table and chair set. We opted for the delivery and set up service. The delivery team of Matt, Chris and Jordan arrived on time and set up our table and chair set.They were professional and courteous. It was well worth the service charge.We will be opting for the delivery service with our future purchases.


    THIS REVIEW WAS:

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    review from category: Area Rugs
    TEPPERMANS

    The delivery guys were very professional and quick. We had to wait a few months for our order but was worth it


    THIS REVIEW WAS:

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    review from category: Area Rugs
    FEB. 22 2014

    The guys did a great job, very pleasant and had the job done quickly.


    THIS REVIEW WAS:

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    review from category: Area Rugs

    As long time customers of Tepperman's we have learned our lesson NOT to buy appliances from them. Our Maytag Maxima "top of the line" front load washing machine broke before we had paid for it! at 23 months. Don't waste your money on the extended warranty... Once the store has sold the appliance, they don't stand behind the product. We were forced to deal with the warranty company (cornerstone) and the repair company (transglobal) long story short... we had 4 visits from a repair technician, and they finally decided the machine was non-repairable. We were without a washing machine for 7 weeks. We have a samsung dishwasher that has been a piece of junk since the day we bought it.


    THIS REVIEW WAS:

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    review from category: Area Rugs
    DELIVERY

    chris/jordon/jack

    most obliging and helpful men


    THIS REVIEW WAS:

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    review from category: Area Rugs
    FRIDGE PURCHASE

    Service was great from the salesman who helped me to Chris, Neal & Jordan who delivered it.


    THIS REVIEW WAS:

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    review from category: Area Rugs
    VERY PLEASED

    After many bad experiences with other furniture companies we have been very pleased and will return to Teppermans for anything we ever need again. The customer service provided was truly exceptional from our sales person Christa to the delivery men Chris, Neal and Jordan our experience was beyond anything we have ever had with a furniture company before. We highly recommend Teppermans for any need you may have!


    THIS REVIEW WAS:

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    review from category: Department Stores
    GREAT STAFF

    Over the past few years I have had the pleasure of working with the employee's of Teppermans to furnish most of my house. My fridge&range where purchased a few years back along with my chesterfields from the kind sales people who always take there time showing me the different options. Me and my wife always feel welcome in the London store, though the lines can be a little long at times we for the most part have a good experience with the ladies at the counter. We went in today for our free gift but ended up having some new furniture added to our account as we normally do. We were a little surprised to see a young man at the counter but we were happy to have him assist us, he explained everything very well and even though he was helping others he made us feel like we were still his center of attention. I am happy he helped us find the best option in terms of financing and was very patient to answer all our questions, after standing in line for a couples minutes it was a relief to have unrushed yet quick service. It was a longgg day of shopping around, we finally picked up our furniture at the warehouse where the team helped us get everything ready for the ride home. Left Teppermans knowing that I am still a return customer and will be into the future


    THIS REVIEW WAS:

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    review from category: Area Rugs

    would just like to give you my opinon of your london store, i went to your store ,ignoring the remarks from people about your delivery service , i went to your store to get a bed for my daughter which the salesman was great and i had no problem getting it. how ever my issue was with the electronics department.i went the week before boxing day and got a 70 inch sharp smart tv and a stand to match, we where told that there was a tv in stock and we would not get the boxing day price till then and that they would hold the tv till then. i go back then and there is no tv in stock now, got a hold of the manager of electronics, and he gave us a 100 dollar discount and said that he tv would have to come from windsor and would be in the store 1 to 2 weeks. this did not happen , the bes t date would be on the 15 th of this month which i was not informed about because this was the next schedeuled date . when i talked to your head manager he said that ,that was the best date he could do for delivery, i said i wanted some kind of compensation for being so late with the tv and getting 4 stories till i got the true . i told your manager that i wanted a wireless suround sound system and the best he could do was 75 dollars worth of credit, i said that was a joke and when i said i wanted to get in contact with someone higher than him he said and i quote ; the buck stops here ; i spent almost 6000 dollars at your store and this is the way you want your customers treated ,not the way i would run a business , maybe you have heard the phrase the customer is always right , in the future i will not buy at your store no matter what kind of prices you have
    signed allan shephard


    THIS REVIEW WAS:

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    review from category: Area Rugs

    My husband and I renovated a house and paid over $6000 for all new samsung appliances. We moved in after the house was completed around a month after the appliances were installed. We discovered that the dishwasher does not dry the dishes and really doesnt wash them very well. Teppermans refuses to exchange the faulty dishwasher because it has been more than 7 days since it was purchased, even though we have only used it for less than a week. A repair man from samsung will have to fix it, they said. I have never been sold a defective product and not had the company exchange it for the same thing. I contacted a friend at an actual appliance store and he said that we should have gone through him because they would never have treated a customer like that, and would have exchanged it. Teppermans is one of those take your money and run companies.


    THIS REVIEW WAS:

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    review from category: Area Rugs
    AWESOME SERVICE

    I love to shop when sales people are not all up in face and that is exactly what I get at Teppermans they just stand back and answer questions with out pushing me.


    THIS REVIEW WAS:

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    review from category: Area Rugs

    My husband and I have been faithful Tepperman customers since moving to London in 2006 and have made many major purchases there. Less than two years ago we purchased a front load washer and dryer as well as the extended warranty. This was the first time we had purchased an extended warranty and recently had to use it as our washing machine stopped working. According to the technician, articles of clothing can work their way in between the two inner drums and become wrapped around the shaft. This, we were told was not covered by warranty and, if we wanted the technician to open the washing machine to determine exactly why the motor wasn't working, we would have to pay 250 plus dollars. The technician turned the inner drum and from that could without a doubt say that there was a foreign object around the shaft of our machine. We were informed by cornerstone that we could hire a company ourselves to determine the problem and if it was not an article of clothing they would pay the service call. My extended warranty should cover a technician telling me exactly the problem with my machine, not guessing. As well,the problem with articles of clothing becoming trapped between the drums is a problem that occurs randomly and should be deemed either a manufacturer defect or covered by warranty as it does not fall under the category of misuse. In the past, I have recommended Teppermans to our friends and family believing them to be a company that treated their customers well and sold quality merchandise. After contacting Teppermans, we were told that it was a Cornerstone issue. I purchased appliances and an extended warranty from Teppermans in good faith, believing the salesman's claims that everything was covered (except misuse) 100 percent. I also contacted the manufacturer of our washing machine and they were appalled that an extended warranty would not cover this issue which does occur from time to time with all makes and models. If the company will not even open the machine to determine the problem, then the cost of the extended warranty should be returned to me.




    COMMENTS ON THIS REVIEW

    • By: TCOOPER
      Thank you Karen
      December 20th, 2013

      Since our review, Customer Care manager, Karen, has gone above and beyond to rectify the poor experience we had with the extended warranty company. She was able to connect with them and ensure that our situation was given high priority and resolved to our satisfaction. I am relieved because before this, we had the highest regard for Teppermans and made most of our household purchases there. Karen had restored that regard and we will be returning customers once again.



    THIS REVIEW WAS:

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    review from category: Area Rugs
    FRIG>>>>>>>>>>>

    My son purchased a GE frig here 1 year ago it does not work now we cant get GE to do anything about it well I guess we will try again tomorrow anyone want some meat that's not frozen thanks again


    THIS REVIEW WAS:

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    review from category: Area Rugs
    KNOWLEDGEABLE

    I just want to say that I had to purchase all new appliance for our home and was very overwhelmed by all the choices and options. What is the best deal for me and my family. I went into the store and spent about an hour with Denise, she took her time with me and explained the different brands and option I could go with. I didn't make the purchase that day. I went back the next day with some measurements and again, she was there to help me but didn't push me to buy anything. I did some shopping around at different stores and came back to Teppermans a few days later. This time I worked with Jeremy. I told him what I was looking for and what I found at the other stores and he was able to help me, he took what I told him I wanted and gave me all the details on the appliances. He stayed late to finish my order and called up to the front desk to assure them I would be up to see them. When I got there I met Margie and Jenna, two very sweet girls. I apologized for keeping them way past their close time and they were still very happy and said no worries at all. They showed that they were not just punching in and out on a time clock but were there until they got the job done. They made me very excited about my new purchases and got me on my way!! Thank you everyone!


    THIS REVIEW WAS:

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    review from category: Area Rugs

    We ordered a new couch, love seat, and ottoman from Teppermans. While waiting at the warehouse to pick them up, we witnessed the workers unwrapping the plastic and cardboard to spray the stain guard on the fabric. It was a quick and careless job on top of the fact that I had called and said I would be there at noon on Sunday to pick them up. They should have been sprayed and ready to go. Then they wheeled the ottoman out and we had to remind the worker to spray the ottoman as well. So he wheeled the ottoman back and sprayed it too. When we unwrapped everything at home, we realized the ottoman was dirty as he had wrapped it back up, wet, with dirty hands, and only one side of the couch cushions were sprayed. Horrible service. I could have sprayed them myself for a lot cheaper than $188.

    Two days later, already dissatisfied with the service, we noticed a small puncture on the side of the couch. So now we have new couches that have a hole in the side, dirty, and paid for stain guard that only covers one side of the cushions. After calling to complain about the hole and the dirt, we were told there was nothing they could do because 24 hours had passed. I had to call a second time to have them send someone out to respray the couches and do something about the dirty ottoman.

    After this experience I think we can confidently say we are no longer Tepperman's customers.


    THIS REVIEW WAS:

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    review from category: Area Rugs

    Our experience at your London store was excellent. The sales man Dave Brooks was so helpful explaining everything about our purchases and arranging delivery. Delivery was right on schedule and all in excellent condition.


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    1150 Wharncliffe Road South


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