i would not recommend purchasing from this store. we purchased 2 end tables ,picked them up from the warehouse. one was damaged called the number at the store as we were told by salesman if there is a problem. it has been 2 weeks and the customer service at the store tells me they will call me back.today jan 14/11 i called she told me to call back and talk to the person who i talked to yesterday. i said no i will be returning both today and she hung up on me. i called back to speak to a supervisor and she told me there was not anybody there

Our dryer broke and we had the service person come out. He looked at the dryer and said he needed to order parts. Two days later we found out that the parts were going to take a month to get in. When they finally came in, another technician came out and looked at the dryer and said that not only did we need the parts that were ordered, but we also needed other parts, and that they were just going to replace the dryer. We went into the store and ordered a dryer. They said it would take a week to 10 days. I called back after one week and was told by the customer service department that they would call and find out where the dryer is and when it would arrive. I never got a call back. I called back on the 10th day, and they now say it will be another 10 days. No appologies.. Nothing except that it is a special order and would be in in 10 days..

Bought furniture in Calgary from our guy Tommy that is very good and took care of us and never had a problem over the years. We then bought furniture from him again and have it delivered to our condo in Ottawa from Ottawa warehouse.He check in Ottawa and said that no problem to have it delivered in March. March came and the furniture date was moved several time and when showed up all of it was damaged and then changed.But then the night stand and the dresser change dates several time again. IT showed up in Ottawa and now asked to have someone there so gave them 2 numbers to contact and they now call my sister to say that they where there and she gets there and wait no one showed up. I have to admit that Paul in Ottawa as been good to us but now 4 months later still waiting but our credit card for the 8 months no payment sucks as we did not get the furniture so why should i get pinalized for them?

Bought furniture in Calgary from our guy Tommy that is very good and took care of us and never had a problem over the years. We then bought furniture from him again and have it delivered to our condo in Ottawa from Ottawa warehouse.He check in Ottawa and said that no problem to have it delivered in March. March came and the furniture date was moved several time and when showed up all of it was damaged and then changed.But then the night stand and the dresser change dates several time again. IT showed up in Ottawa and now asked to have someone there so gave them 2 numbers to contact and they now call my sister to say that they where there and she gets there and wait no one showed up. I have to admit that Paul in Ottawa as been good to us but now 4 months later still waiting but our credit card for the 8 months no payment sucks as we did not get the furniture so why should i get pinalized for them?

2 days late on delivery of only half the furniture order we had placed and paid for in FULL. Went into the store and asked why the furniture hadn't come and why part of the order hadn't arrived. "Oh we only store your order for 7 days". This we had NOT been told when we placed the order.

We then get a call from the delivery guy who expected us to be sitting at our house just waiting for them to come even though we had not been given a new date for delivery.

Called the store and asked could we please get an EXACT date and rough time frame of delivery...."oh, you'll now have to wait until Friday" (2 days later), PLUS you'll only be getting part of your order still.

This store does will not apologise for any mess ups and tells you incorrect things with delivery.

They follow you around the store like a hawk, put on all the pleasant faces and words so you will purchase something and help their commission, but as soon as they then get the payment they couldn't care less about the follow up to your home.

We will NEVER be buying from this store again.