I went to the brick and spent 2200$ on a couch! In this economy that is a lot of money to spend so you'd expect some customer service and quality for that money, however at the brick there was none of this! We waited over a month for our couch and by the time it came it was missing half the prices to the sectional. After 2 weeks of calling them to find out when it would come and having them give me dates that came and went to drop it off, I had enough. At this point they finally admitted that the couch no longer is manufactured and we weren't getting it. There solution was to give us a new couch, but that one was completely different and didn't fit when they sent it, so after giving them a third chance, this guy mike offered me a more expensive couch for a lot less. I was happy until they called me to finalize the delivery and told me that to would actually have to give them 200$ more! I demanded to speak to mike who said the number he gave me was before a bunch of bogus fees! So there solution was to lie to get me to spend more! This place shouldnt be allowed to gouge people like they do! If you are thinking of going there DONT! Fake service to charge you as much as possible till ur out the door then they just dont care

I purcahsed over 5k in bedroom furniture, they not only delivered incompletely but were very rude on the phone. After you pay they don't care or eant to have anything to do with you. The brick in Burlington, ON

The ABSOLUTE WORST furniture shopping experience in my life!
We bought a sofa and tv and the manager promised us that if we found it cheaper elsewhere they would match the price. 2 days later we found the tv for $100 less at future shop and went back to get the discount. The manager took us into his office (so that he could hide what he was about to do from all the other customers) and basically admitted that he lied and blamed it on US. I was furious and went to the customer service area to tell the other customers about what happened. The manager threatened to call the police! I told him that the police won't fix the problem for lying to his customers. We didn't think it was worth the trouble anymore so we left. NEVER BUY from the BRICK again!

What a horrible experience. I bought 55 Chaird from the Brick and they ended up being some of the most poorly made chairs I have ever seen.

The Manager said they would exchange them, so I found chairs that were $30 cheaper. He then tells me he'll only charge me $30 a chair to exchange the chairs, like he's doing me a favour.

Don't ever buy from the Urban Brick on Granville St.

Placed a telphone order:

1. telephone representative gave an incorrect delivery date, probably to clinch the sale ... item was in fact not available until a month later

2. it took numerous calls to get order cancelled once we noted the above discrepancy ... reps and manager promised call backs, which did not materialize

Overall, a very negative and stressful experience.

Don't buy from the Brick. I have spent over $11,000 worth of furniture furnishing my whole house. The long line of dissatisfied customers at the cashiers should have warned me off from the very start. They messed up my orders repeatedly. A lot of finger pointing without anybody wanting to take the blame. The WORST THING? When the delivery men tried to move the sofas to my basement- They damaged the wall & caused 2 horrendous large holes and plenty of scratch marks. This was over 2 months ago. I have launched official complaints to their customer service & damage reports were filed. I have called their office over 20 times on when they will send over someone to fix the holes, but all they say is....it will be done in a week's time. Hello??? I have been waiting over 2 months.

Horrible Customer Service

Miscommunication is rife throughout the store

They know how to sweet talk you into buying their stuff, but after they get your money- hasta la vista.

Be warned!!! BOYCOTT THE BRICK.

• By:	MRSBOYCOTT

  Mrsboycott the Brick
  

  The Brick outlet that I had the misfortune to shop at is located in Toronto, Eglington Ave East.

• By:

  JENNIFER

  review of the wrog location
  

  You should post your review on the correct Brick location

• By:

  JENNIFER

  I believe you are talking about the location at Bayiew and Eglinton avenue east? Here is teh link to the location to re-post your review.
  
  http://www.n49.ca/p/east_york:696/beds/beds_&_mattresses/retailers/the_brick_mattress_store/1669_bayview_ave

We spent almost $2000.00 on a mattress set (+frame if we wanted the 10 year warranty) the first mattress came dirty, then they brought us another one that had cuts in the material from a utility knife...then...1 year later and the mattress has a huge dent in it in the middle, and the sides are all sloping down due to the springs not working anymore...so...then there is the warranty claim, like others this service is terrible...a man comes to your home, and then looks for any marks or stains on the mattress because if he sees the SMALLEST mark he told me that I WILL NOT get a new mattress...then he went on to tell me that if he signs the form saying that there is no marks on it, but the store sees any, HE has to pay for the mattress...I said 'That's not my problem, my mattress is my problem, and if you told me that you were NOT going to sign the form, I would then start the process of suing the Brick for an new mattress. These guys are professional rip-off artist's and I can't believe they are still in business...This mattress is bunk, and it cannot be resold no matter HOW MANY STAINS ARE ON IT!!! And the fact that they try to get away with NOT honoring their warranties is absolutely thievery!!! I am still waiting for the claim, they said they would call back 1 week ago, so now I have to call them...I will NEVER buy ANYTHING from these pirates again.

We spent almost $2000.00 on a mattress set (+frame if we wanted the 10 year warranty) the first mattress came dirty, then they brought us another one that had cuts in the material from a utility knife...then...1 year later and the mattress has a huge dent in it in the middle, and the sides are all sloping down due to the springs not working anymore...so...then there is the warranty claim, like others this service is terrible...a man comes to your home, and then looks for any marks or stains on the mattress because if he sees the SMALLEST mark he told me that I WILL NOT get a new mattress...then he went on to tell me that if he signs the form saying that there is no marks on it, but the store sees any, HE has to pay for the mattress...I said 'That's not my problem, my mattress is my problem, and if you told me that you were NOT going to sign the form, I would then start the process of suing the Brick for an new mattress". These guys are professional rip-off artist's and I can't believe they are still in business...This mattress is bunk, and it cannot be resold no matter HOW MANY STAINS ARE ON IT!!! And the fact that they try to get away with NOT honoring their warranties is absolutely thievery!!! I am still waiting for the claim, they said they would call back 1 week ago, so now I have to call them...I will NEVER buy ANYTHING from these pirates again.

Manger is so rude,customer service very bad. I am not going to this place anymore.

They want warranties on everything..then good luck getting a claim to go through when you paid for the warranty and and need something fixed!! They WILL find a reason to say you caused the damage and your warranty is VOID!! DO NOT BUY THEIR WARRANTIES>>SCAM

I purchased $2,300 worth of furniture. They screwed up on my delivery, continued to call the wrong number even though I gave them the correct one, delivered me a broken coffee table TWICE, forgot to include the dvd player in the order then later told me that I would have to pick it up as it is too small to deliver. On top of that I tried to exchange an item because it wouldn't fit in my apartment and they told me that once something is paid for it's a final sale...no returns or exchanges!! Everyone I talked to was extremely rude. DO NOT ever shop here, the customer service is horrible and the prodcuts are cheap garbage!

I bought a whirlpool washer dryer from there a few months back,I saw a manager, or boss (Short Indian man) berating an employee for offering a discount on a stove. This little jerk manager would be squashed by me if he talked to me the way he talked to his employee.This must be a horribble place to work,I feel sorry for there commisioned sales staff!

They have messed the delivery of my bed up on 2 separate occaisions now, and to top it off just now the lady on the phone was quite rude about it. They suck go buy somewhere else!