Right from the beginning, from delivering the quote to carrying out the work, they were very professional, explained everything in detail and were prompt and courteous. I would highly recommend them to anyone requiring their services.
I am pleased top give Jason Tam of "The Crack Doctor" the highest recommendation for work done on Nov. 15th to the basement of our home. Jason arrived at the time agreed upon and explained to me the work he needed to do. He worked in a professional manner and showed me the completed work in detail.
Thanks very much Jason and the team at The Crack Doctor
We were extrememely impressed with the level of service and professionalism that Jason displayed when fixing a crack in our basement crawl space. We are recommending The Crack Doctor to all our friends & family
Jason and the team from Crack Dr. were great. I had water leaking into my basement through my block foundation. Very prompt, helpful, explained the problem and their solution, very patient and did a quick and clean job of the basement. Happy to say it's been dry since.
Needed a crack fixed in our basement. Submitted a request online and got a call the next morning. Had someone in our home fixing the crack in 3 days. It has been a month and even with the huge rain we have had lately not a drop. We are very happy.
I rate the work done as top notch. I called on a Monday and an appointment was made within 2 hours for the work to be done the following day. Hurricane Sandy provided a lot of rain resulting close to 15 litres diverted to a bucket overnight. Jason showed up on time on Tuesday and got to work after reviewing what was needed to do the repair. He showed me during the process how he could determine where the crack was in the poured concrete foundation wall. I am very impressed by the professionalism and pleasant manner. I will certainly recommend The CrackDoctor company.
Fantastic service. Amazing work. Jason gave the basement a thorough inspection and advised on the best method to waterproof my home. I thought it was just a simple crack, little did I know under closer inspection there were cracks into the home beyond that of the crack in plain site. He advised me on what the best options were to do the work at a very fair and reasonable price (believe me I called around) and then he went to work. He gave a thorough overview of work prior, during and at completion. Work got done in a timely and professional manner and I couldn't be happier. If you want the job done right the first time - don't mess around, these are the guys to call!! Thanks Jay!
I contacted the Crack Doctor to solve a problem with water in the basement. The person on the phone was professional and sent some one out later that week. The person they sent out examined the problem and determined it was a result of leaking plumbing versus a crack in the foundation. He was very thorough and if I ever need the services supplied by the crack doctor I would call them to solve my problem. I would recommend them based on their professional service.
crack rerpair done in June 2008 remained good until June 2012 when 1 i/2 inches rain fell in little over one hour. Some seepage occured but was repaired three days later free of charge under Crackdoctors guarantee.
Jason arrived on time and made the repair with minimum disturbance and mazimum skill
The crack doctor did a great job. The job was difficult because of Radiant heating. Luke thought out the whole process and was very careful not to damage the heating system. His resourcefulness was truly amazing.
I rate the work done today as top notch.Luke/Jeremy showed up on time and got to work after discussing what they would do to repair a leak in our basement. They were very friendly and informative by exlaining and showing how the waterproofing works and what to look out for in the future if there is anything wrong. We were very impressed by their professionalism and very pleasant manners which is a first for me in dealing with other contractors. I would recommend this company and encourage people to use Luke/Jeremy.
The crack doctor did my my mothers basement.
Luke Jeremy and Jason did a great job. They were hard working, prompt and professional. The result was excellent.
I am very happy with Mike and his team for providing such an excellent service from beginning to end.
I am very comfortable recommending these guys.
We are very pleased with the installation of a sump pump and solution to our water leak. They were pleasant and easy to deal with and did a very good job of protecting our basement of the dust and dirt and cleaning up after they finished.
Like most people, we thought waterproofing a basement involved either a coat of paint or extreme reconstruction. When water began seeping into our basement, creating horrible black fungus, we decided to do it right (as Mike Holmes would say...) and called this firm based on the professional look. A salesperson arrived, assessed the site, gave us a quote (a little higher than we expected) and arranged for the work. The two young men who showed up were thoroughly professional and courteous, worked quickly, and explained what they were going to do and how it would solve our problem. When completed the same day they again explained what the work involved. We have not had a heavy rain since, but the 100% guarantee makes us feel confident. Recommended without reservations.
October 21, 2011 - We rate the work done today as top notch. The guys showed up on time and got to work after discussing what they would do to repair a leak in our basement. We were very impressed by their professionalism and pleasant manner. We would recommend this company. John and Judy Reynolds, Burlington, Ontario
When I called 'The Crack Doctor' the sales person at the other end of the phone was very courteous and polite. They took the time to explain and provide a detailed overview of the process the technician would use to repair the crack in my foundation. They were able to give me the exact cost for the repair. I booked the appointment for the following Friday morning (the sales person informed me the technician would arrive at my home between 9am and 10am).
On Friday, the technician (Jason) called ahead to introduce himself and to inform me that he would be on site within the next 10 to 15 minutes. This was great as it gave me the opportunity to get the dogs crated prior to his arrival. Jason arrived at 9am to the minute; right on schedule with the time the sales person had given me. This was pleasantly surprising (I've been given arrival times from past companies I've dealt with only to spend half my day waiting around for a technician who shows up hours later then the time which I was given).
Jason was super friendly with amazing customer service skills. I spent almost the entire 2 hours downstairs watching the repair and Jason explained every step he was performing during the repair in detail. I didn't want to pester and wasn't going to watch over his shoulder for the entire job (the majority of trades people I've encountered seem not to really want you watching over their shoulder) but Jason actually encouraged me hang out. You could tell he really enjoyed his job and he liked taking the time to explain the work he was performing. The pride that he took in his work was beyond top notch. Being a trades person myself I could tell that the quality of his work was his number one priority (he wasn't at all concerned with time and he wasn't rushing through the job and trying to cut corners like so many other trades people I've witnessed).
At the end of the job, Jason took the time to clean up the work area. I told him not to worry about it and that I would vacuum up but he insisted on taking care of this. He left the work area CLEANER than when he arrived. Wow, a technician who still takes pride in their work and knows that the job isn't over until the clean-up is complete.
This company is registered with the BBB and they have an 'A' rating. I only deal with companies registered with the BBB and with an 'A' rating I have peace of mind knowing this is a company I can trust to stand behind their work. They give a LIFETIME warranty on the repair (and the warranty is TRANSFERRABLE!! if you sell the house ... unbelievable!!). What this tells me is that this is a company which has a very high level of confidence in both their product, in their repair process and in their technicians!!
I really really hope I never have another crack in my foundation in the future but if I do, this is definitely the company who I will call to do the repair work!! I would have given them a rating of 10 stars!! but it will only allow me to select 5.