Based on the referral of a client I visited with Times Press to see about some coaching for improving my branding and consistency through all my printed materials. Within 15 minutes we had agreed on how to make best impact with our logo, new format business cards, letter heads, envelopes and presentation folders. The experience was surprisingly easy and pleasant compared to the counter people at two retail stores I had already tried to deal with.

Made my first presentation with the new materials 4 days later and was complimented a number of times on the sharp new look!

Would recommend Times Press to anyone looking for some hands on experienced advice rather than a part timer who got “stuck” working the sales counter.

Not Recommended due to:
- poor print quality (issues on numerous projects)
- extremely poor customer service and response times
- not willing to work through issues or compensate appropriately for the mistakes they make on print projects
- rude and insulting manner in communication when trying to resolve issues

Background:
We sent a brochure and folder project to Times Press Ltd Printing on behalf of our client. After paying in full for the project upon pick up, wet found that the initial print run had colour variations and issues that needed to be addressed. Upon viewing the articles, Times Press agreed that a reprint was necessary. Our client was very disappointed, but happy that Times Press Ltd Printing was willing to address the issues quickly. In the meantime, our client did not feel that they could use these materials as provided as there were so many variations in the colour it was unprofessional. They felt it reflected poorly on them to distribute the folders and brochures out to their customer base, so had not choice but to wait for the reprint.

Though Times Press Ltd Printing agreed to a timely reprint, we did not hear back from them for a week. When we checked in, the project had not gone to press yet. Another week passed without our client having their materials. (keep in mind they paid in full on pickup). 3 weeks later, after much hounding and persistence on our part, our client finally received their materials, printed properly. However, they were now very upset and demanding compensation for the print costs, since they had to wait so long for the properly printed materials.

It is now 2 months later and we are still battling with Times Press Ltd Printing regarding compensation for our client. They have personally insulted our staff members by stating that "our rep doesn't even like you", have yelled at and been abusive regarding the project "it was your fault that there were problems with the print run" (untrue as it was a problem with the inks on their press, which they admitted to at the beginning of the reprint process).

We would not recommend this business to others. This project was a 'last chance' project with them as we'd experience quality issues (print colours off, bindings coming apart, laminates peeling). They assured us that due to new management and processes these issues would not occur again, and would be addressed. This was clearly not so. We will never work with Times Press again and advise anybody who is considering it against doing so.