I am with the group who booked a hummer limo and received a bus last weekend.
All these bad reviews are true. They do the same thing to customers.
Long story short we expected the vehicle to be ours for pick up at 9 and when we called to come back and get us. They said it was way too early for them to come and refused because they made other arrangements with new customers.
Upon emailing them numerous times the 2 who actually booked it got 1 response back saying this:
You state that you were under the impression that the limousine was at your disposal all night. If that were the case it would have been booked from 9:00pm-3:30am at a cost of $1100.00. -Our hummer unfortunately was in for service (replacing anti-theft module & re-programming -Our dispatcher received a call from a person in your party claiming that they needed to have the limo back shortly after you had been dropped off at the club. He stated that someone in your party could not obtain entry into the club due to him or her being intoxicated. These were his exact words, not as you state there was a family emergency. -We are sorry that your evening was ruined due to the fact that someone in your party could not enter the club but that is in no way any fault of ours.
LIARS!!! LIES LIES LIES!!!!!! We could have gone to any bar in the area as we were at Crocodile Rock on Adelaide St downtown Toronto! There are dozens we could have gone to if that were the case! And we contacted Crocodile Rock on Sunday letting them know we paid cover to get in and had to leave not even 30 mins later(one in our group knows the owner). The OWNER is excellent! He understood and refunded everybody's cover charge and more! So yes, we do have proof that not one person was intoxicated and we chose to go back home due to an emergency.
How dare they make up a lie like that? So that they can justify not refunding half of the money because we got half of what was paid for-one ride. This infuriates me and the group who went down!!! Especially when we were outside flagging taxi cabs in the freezing cold. Then we paid $240.00 total for 2 taxi cabs back home after paying about $600.00 for our "limo rental" for the night.
I could go on forever but the bottom line is NEVER EVER book them. So many bad reviews we all should have read before we gave them our cash and they stole it.
The Better Business Bureau has numerous claims on them. That should say something along with the horrible reviews.
Save yourself the money you will lose and book your ride with a better company (which is any other company really!!).
We booked them for a night and they did not give us the vehicle we requested and paid for. They refused to give us a receipt. I have read many reviews and see they all said the same thing! They conveniently have an issue with the vehicle the day before so they need to take it to the shop, and send something else with no warning.
They dropped us off over 1 hour away from home (pick-up) and the driver gave us his cell so we can call when we needed him as we booked him for the night. Well unfortunately a couple with us had a family emergency and at drop off we had to go back home so 3 people could deal with that.
We phoned the driver numerous times and he ignored us. We phoned dispatch and they said "too bad it is our own problem" and we cannot get picked up until late around 2:00 am or so. Because they wanted to make more money while we were in the bar.
I want to stress that the company is flat out LYING and saying they "heard" that somebody was too "intoxicated" to enter the bar, so we phoned them to get a ride home. This is the 1 response we got back from them days later, and said it is not our fault you guys were drunk and could not get in, therefore we choose not to refund!!!!
NOBODY was intoxicated at all!! The bus driver saw my friend get out bawling her eyes out and stand at the corner and not enter the bar right away. We also received a refund from the club by cheque yesterday from all the cover charges we paid for our group as we were inside not even 30 minutes. So I want to stress this, if we were too intoxicated then 1. We would not be allowed in first of all to take cover charge. 2. We could have gone to any of the 50 bars/clubs in the square mile radius around us and moved on. And not called the company pleading to pick us up and bring us home right after drop off!!
That is the worst customer service I have ever seen! Flat out lying and saying we were drunk and rude on the phone!! Their dispatcher was rude and they are trying to cover themselves.
If you read reviews which you can easily find on google, you will see that there are dozens of incidents with THE SAME STORY!!!! so it is not just us! They have left customers to pay for alternate pick up costing double! They have been rude and especially LIED about events that did not happen. And then they refuse to REFUND THE MONEY!!! I have saved several reviews so if you wish to contact me I will be MORE THAN HAPPY to share them so you can see it is not fabricated.
We had to pay something like $900.00 for a ride from Newmarket to Toronto and back in 3 hours time. All because they do not follow through on their arrangement. And decided to book out our vehicle that WE booked for the night!! So they can scam some more people out of their hard earned money.
Please listen to all the bad reviews. They are all true. This is by far NOT A REPUTABLE company by any means. They are scam artists and will not follow through on what they promised. Not give a receipt, lie and steal your money. Why ruin your special event when you can book with a company who is honest?
Thank you for reading and feel free to email me any time.
This is the absolute WORST Limo experience I have ever had!! Along with all 10 of us! We booked a private driver to take us from Newmarket to a bar downtown and paid $650.00 for a "stretch hummer". We booked 3 months in advance!!
Once the vehicle showed up to grab us, we found out they had booked our stretch hummer to somebody else and gave us a "party bus". As this was a birthday present for a special person we did not want to argue and we were happy to just continue with the night.
The driver told us when we were dropped off, "If you need me earlier than planned, here is my cell and I will come and grab you". Well we had a problem 40 minutes after drop-off and needed to all go back home as 2 people in our party had an emergency.
So, we called the driver's cell phone over 10 times and he refused to answer the calls!! We called his dispatch and they were SO RUDE saying "He must have found other customers in between to make more money, and we have to just wait until 2-3:00am when the driver is ready!!!" We begged and pleaded with dispatch! We told them we paid $650.00 for a limo to personally drive us all night and this is not what we asked for!! They told us too bad. It is our own fault and they will not refund ANY of the money.
We also saw 2 party buses and limos parked outside the club and asked them if they could drive us and we will pay a good price. They all said "sorry but when we are booked for a night we have to stay and wait for our customers until they are ready for us to grab them." LIKE A NORMAL HONEST DECENT COMPANY!! Which we respected. So we had to take 2 taxi cabs from Downtown Toronto to Newmarket and pay $120.00 for EACH cab-a total of $240.00 to get back home 1 hour after we were dropped off in the first place. Costing us around $900.00 for a ride to Toronto and back all in 3 hours.
I have NEVER in my life seen such horrible customer service! I am not the only one who feels this way! Every single person in our party feels cheated and ripped off like we have never been. Please I beg you
DO NOT EVER book with this company! There are so many limo companies out there who are honest hard working people who deserve the money they are being paid for a service that they will actually follow through with.
They totally ruined our wedding!!! Showed up half an hour late and blamed us!! The driver didn't have an itinerary after we sent it three weeks ahead of time with specific details!! I had to direct the driver everywhere at my own wedding!!! After being late he decided to continuously go on smoke breaks to waste more time. He ran red lights and talked on his cell while driving...Sue the manager didn't seem to care and said "we do not refund.. nobody does"
DO NOT USE THESE GUYS!!!!!!
We paid, we sent our itinerary in, we spoke with one of the Owners Sue Flimos on 5 ocassions. One of which was only 4 days away from the wedding! We were assured everything was in order and that we would be receiving their newest 45 passenger limo coach as discussed and CONTRACTED.
The day of the wedding - Old bus, cracked windshield, no airconditioning, smells like a barn, scratched floors, scratched cabintets, broken bumpers, dirty as hell!
Spoke to driver who said his boss told him not to move the bus until I paid my balance! I had already paid close to a $1000 downpayment to reserve the bus. (and it wasnt even the bus I was suppose to get!!!)
What an insult! I never paid the balance and hired to ford excursions from Niagara Limo for half the price and triple the service!!!
No apologies, no refund, no new bus - nothing but a SCAM and BAIT & SWITCH scenerio to get your money and not the SERVICE.
This company respects nobody and will NOT provide you with want you paid for!! Check other sites for similar reports!
My husband and I hired Two of a Kind to service our wedding on July 11, 2010 and I have been meaning to express how exceedingly satisfied we were with the service but I have just received one of the attached photos which captures the moment that took my breath away.
We were told, that in the event of any kind of rain, we would not be able to have the red carpet service... Our Service Provider for the day, Sam, made me feel like a princess when we exited the church to find that the rain had subsided, he DID roll out the red carpet AND was awaiting my arrival with an umbrella to protect me (more importantly my hair & dress) from any drizzle that may have fallen. When I saw him standing there with a smile on his face, umbrella in one hand, white gloves outstretched to help me in the limo, tears welled up in my eyes & I was reassured that we chose the right company to do business with. I have been to and been in a lot of weddings and have NEVER seen the type of attentive service we received that day.
I have used your company on two occasions in the past for my prom and a semi-formal and although I had good experiences then as well - Sam was by far significantly instrumental in me lamenting about your company ever since our wedding and in solidifying the feeling of perfection I experienced that day.
I wanted to take the time thank you all from the bottom of my heart for your exceptional service.
I called your company on June 3rd to get a quote for an SUV limo for my daughter's graduation. I spoke with Sue, who was very helpful and knowledgeable about the different types. She didn't give me a "hard sell" as she understood I was calling around to get an idea of different prices, but she did give me some helpful tips about which limos were older and which were newer.
I mistakenly went with the least expensive limo company and made an agreement over the phone. As time went by, I began to get a little uneasy - why were they so much less expensive? Were they reliable? Would they show up, or would my daughter and her friends (all of whom are due to be picked up by the limo on the way to their graduation) be left disappointed at the last minute? Yesterday I decided to confirm in writing the deal I had made verbally a few weeks ago. I'm glad I did, because the limo company reneged on the deal and told me they could not accommodate the time I requested and would have to move the engagement up an hour earlier than agreed. What would my daughter and her friends do if they were dropped at the banquet hall an hour early?
As a direct result of the very pleasant and helpful treatment I had received from Sue, your company was my first today call to find an alternate limo service. Sue was busy when I called, so I spoke to Alex, who was every bit as pleasant and helpful as Sue had been. I booked a Lincoln Navigator for my daughter and, although it was a almost one hundred and fifty dollars more than the "cheapy" deal I had gotten, I am very happy. Having dealt first with Sue and then with Alex, I am confident that your company is competent and professional and the limo ride to graduation for our daughter and her friends will go off without a hitch.
Please compliment both Sue and Alex on their excellent telephone manner and service. We look forward to doing business with you again.
I just wanted to write you to thank you so much for all of your guidance, cooperation, and assistance in helping me plan the limos to our prom. My friends and I had an amazing time, and everyone loved the limos – lots of pictures to remember it by, that’s for sure! Everything went according to plan, and please extend my appreciation to the limo drivers once again. It was a pleasure to work with your company when coordinating this event!
This is a quick thank you for the Two of a Kind limo service that we used for our daughter's Sweet Sixteen Event. My daughter and her 10 friends were pleasantly surprised when the Lincoln Navigator pulled up to the house! The driver (Frank) was professional and courteous. He arrived in a timely manner for both pick-up and drop-off. I would definitely recommend your limo service to other people.
We have used Two of A Kind Limousine for the second year in a row for a family of '16' the first year and '10' last month. The service and driver was excellent. Looking forward to them getting us safely to and from the airport next year for our family vacation.
TWO OF A KIND IS ONE OF THE WORST VENDOR'S TO EVER DEAL WITH!!! We had contracted to receive transportation services on our wedding day (August 28, 2010). We complied with all requests, including providing the company with an itinerary outlining the "days events" and submitting payment. We had contracted and paid for the coa5-Coach. This was to accommodate 40 people, have a working bathroom, television, refrigerator and glassware to enjoy our champagne that was to be on the 40 passenger bus when it arrived for pick up. Needless to say, the vehicle that arrived was "NOT COMPARABLE" to the few details I provided above that were supposed to be included in our contract. What arrived was a much smaller bus, WITHOUT a bathroom, television, or refrigerator. In fact, this bus didn't even provide a working radio. Furthermore, the "glassware" that was provided, was styrofoam cups which were used (NOT considered glassware by no ones standards with visible lipstick stains and teeth marks on the cups!) and HIGHLY unhygienic! On our wedding day, my now husband addressed these issues promptly with the company, and the choice was pay the balance or they take back the vehicle. I have since been in touch with the company and they have admitted to the following via an email from Sue Fiorini, ""We apologize for any inconvenience caused. The limo bus you had ordered was in service and we therefore (as per the contract) replaced through a sublet company which we deal with. This bus was also a 40 passenger limo bus which did not have a bathroom on board. They did however inform us that due to this being an early morning rush order the crystal glasses were not prepared in time and therefore had to substitute with plastic glassware. This is what we were told. We were not impressed by this but under the circumstances there was no other choice." THEY HAVE REFUSED ANY TYPE OF REIMBURSEMENT OTHER THAN OFFERING A LIMO TO US TO USE! Why would we want to EVER use this company again! CAUTION!!!
I just read your ordeal with this "company". I am so sorry to hear about that! What a horrible experience for your wedding! A day to remember for the rest of your life should be a positive experience!
We booked this company on the weekend and they also sent us a bus and not the Hummer Limo we had pre arranged months prior as promised! Then the driver left us stranded downtown Toronto and we had to get in 2 cabs (10 of us) and pay $240.00 after paying around $650.00 for the one way limo who would not answer our calls to pick us back up!!!! almost $900.00 for a ride from Newmarket to Toronto in 3 hours!!
I hope our comments help people decide not to book with these scam artists!! They won't give receipts also!! I have read so many bad reviews I wish I read before I booked them and lost hundreds!!
PS- I lodged a complaint with the BBB and I was the 9th person to do so. Check it out