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Windsor Bridal


103 Orfus Road
TorontoON
M6A 1M4

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Founded over sixty years ago as Windsor Frocks, Windsor Bridal is a full-service, family-run business featuring Toronto's largest selection of bridalwear, all at everyday-low- prices.

In addition to thousands of the latest designer wedding gowns, Windsor features a wide selection of bridesmaids, mother-of-the-bride/ groom, flower girl dresses, as well as evening wear and accessories.

Expert, in-house alterations are also available.









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8 reviews

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    • 5 reviews

    Horrible experience with bridesmaids...

    I am not a person who has high standards, and I have to say of all the vendors I have dealt with for my upcoming wedding Windsor Bridal is the worst.

    Never mind the customer service or cramped dressing room. I went online to find reviews of my bridesmaids dresses and they were less than half the price. Despite my persuasiveness there are NO refunds or exchanges whatsoever.

    Fast forward to over 4 months later, dresses are still not here. I have been calling and calling. Even made a trip to the store in person. They told us numberous times it would be "4 months at the most".

    The kicker is that I ordered my one other bridesmaids dress online (she couldn't attend the fitting, and they refused to order her dress without knowing her exact size). From the states, at half the price, and it arrived in 2 months' time.

    I went back to Windsor Bridal to tell the manager this,and of course he claims there is no way, it must be a knockoff, etc. It is not. My bridesmaid has sent me pictures and it is identical to what was in the store!

    Moral of the story: avoid this store at all costs. There are plenty of other options!!!

    By: almondize

    Disgraceful Business - BEWARE

    DO NOT GO HERE!! The staff is inconsiderate and EXTREMELY Rude!! They have no idea what they are doing and the owner is the Worst out of everyone. I cannot believe that I spent money there and the only reason I did was because they had a dress that everyone in the wedding pary agreed upon and could get the colour the bride wanted.
    I cannot even begin to explain the complete and utter dissapointment I feel for them and how I was treated. The Customer IS NOT EVER RIGHT there. The owner is extremely rude and completely unhelpful.

    My issue is this. I was measured and told that "based upon the sizing chart I would need a size 20 dress" Last year I was in a wedding a wore a size 12. My body is NO DIFFERENT THIS YEAR THEN LAST YEAR! I was belittled while paying for the dress because I didnt agree with him on the dress size he was telling me to order and basically in a round about way of saying it, he called me FAT!
    Needless to say and with my...

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    By: dee26

    WORST EXPERIENC EVER! RUDE is all I...

    let's begin by saying that I have been to Windsor Bridal for about 10 years since I have been in 10 different wedding parties. Most of my experiences have been HORRIBLE but yesterday took that cake. I went with my bridesmaids because they wanted to check out the prices of some dresses they found at Ritche (which had better service). I knew that Windsor sucked but I was never treated as badly as yesterday. I went with my girls and when they wanted to try on some dresses, we were told by some young girl that because we didnt have an apppointment that we could only try on 6 dresses.....the thing that got me was that all the changerooms were empty and there were like 2 people in the dress area looking at dresses. This young girl was also so rude to us when we did actually have to ask a question or when we were trying to do anything at all.......when an "appointment' actually arrived, she kicked us out of a changeroom, which is fine, but honestly, do you have to be rude about...

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    By: non-member

    I had a generally pleasant experience...

    I found my dream dress and bought it at this store. I had a really good consultant. Her name was Lina and she picked out my dress for me and was always very patient and nice when I would "drop by" on random occasions to try the sample on after I had ordered the dress in my size. (One day Lina was busy and I had this fat short lady help me - she didn't know what she was doing and was rude so avoid having her help you).
    The owner is condescending and particularly odorous but I didn't have to deal with him much.
    My dress had to be altered a few times but they did this quickly and to my satisfaction when I went for my fittings.
    They have a wide selection and you can find a lot of nice gowns for around $1000. They are pretty "no frills" but I was able to save on the tax for my dress. In the end I loved my dress and it fit me perfectly so that made it all worth it :)

    By: nonmember123

    You need to hire NEW staff!

    I bought my bridesmaids dresses from Windsor Bridal and can't even begin to tell you how horrendous the service was...
    Not only were they completely disorganized but I actually had the male manager tell one of my bridesmaids that she should lose weight if she wants to fit the gown better, bringing her to tears!!! I was so shocked I didnt even know how to respond. The staff really need to take a class in manners, customer service and organization.

    By: kmc28

    Wedding Dress of my Dreams!

    I was at Windsor Bridal on Oct 31st 2009 and I was in heaven. The store was gorgeous, the people were great and everyone was so helpful. Angie was my sales associate and she let me try on any dress in the whole store that I wanted. She couldn't have been more helpful throught out the process and ultimately she selected my dress for me. She was certainly an expert and I would recommened this store to anyone looking to be pampered and walk out with thier dream dress!

    By: winescotch47

    Would it hurt you to smile?!

    Went to Windsor on Saturday and it was packed with brides to be - no problem since I was with my bridal party and they also needed to find dresses. I put my name on the "waiting list" and was told NOT to browse the shop or move any dresses until it was my turn. This was a little annoying, but the same rules didn't apply to the bridesmaids dresses, so we started there until it was my turn. My bridesmaids were trying on a few selections of dresses and Maria was helping us. She was the ONLY nice employee we came in contact with while at Windsor.

    After about 25 minutes it was my turn to try on gowns. I was asked what I liked and was brought to that section. Then I was asked how much I wanted to spend and I said I had a budget of around $800 (which I think is a reasonable price for a gown.) The woman helping me looked at me almost disgusted and said "well then you might want to go to the discount place down the street, our dresses aren't discount"...

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    By: avaldstyn

    Worst Customer Service

    This was one of the first dress shops I went shopping for my dress. I was not sure which styles would look best on me and so I asked the lady what she would suggest. All she kept saying was where all the types of dresses were. I saw a dress on the mannequin that I really liked and the first thing she said was "I don't think that will look good on you". I was appauled but I insisted on trying the dress anyway. And it turned out that it look fabulous on me. She told me that I was only allowed to choose 8 dresses to try on. When I asked what would happen if I tried on the 8 dresses and I didn't like any of them, she said that my appointment would be over so I had to select carefully. I said that you cannot tell if a dress is right for you unless you try it on. Then she went on and on about how I should know the dress I want and that if I like a dress on the rack, I will like it on me. Then she kept saying in every other sentence "Do you understand?"...as if I...

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    By: lexi111
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    Additional Business Details

    edit this business
    Founded over sixty years ago as Windsor Frocks, Windsor Bridal is a full-service, family-run business featuring Toronto's largest selection of bridalwear, all at everyday-low- prices.

    In addition to thousands of the latest designer wedding gowns, Windsor features a wide selection of bridesmaids, mother-of-the-bride/ groom, flower girl dresses, as well as evening wear and accessories.

    Expert, in-house alterations are also available.

    103 Orfus Road


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