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Windsor Bridal


103 Orfus Road
TorontoON
M6A 1M4

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Founded over sixty years ago as Windsor Frocks, Windsor Bridal is a full-service, family-run business featuring Toronto's largest selection of bridalwear, all at everyday-low- prices.

In addition to thousands of the latest designer wedding gowns, Windsor features a wide selection of bridesmaids, mother-of-the-bride/ groom, flower girl dresses, as well as evening wear and accessories.

Expert, in-house alterations are also available.









1.9

8 reviews

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    I am not a person who has high standards, and I have to say of all the vendors I have dealt with for my upcoming wedding Windsor Bridal is the worst.

    Never mind the customer service or cramped dressing room. I went online to find reviews of my bridesmaids dresses and they were less than half the price. Despite my persuasiveness there are NO refunds or exchanges whatsoever.

    Fast forward to over 4 months later, dresses are still not here. I have been calling and calling. Even made a trip to the store in person. They told us numberous times it would be "4 months at the most".

    The kicker is that I ordered my one other bridesmaids dress online (she couldn't attend the fitting, and they refused to order her dress without knowing her exact size). From the states, at half the price, and it arrived in 2 months' time.

    I went back to Windsor Bridal to tell the manager this,and of course he claims there is no way, it must be a knockoff, etc. It is not. My bridesmaid has sent me pictures and it is identical to what was in the store!

    Moral of the story: avoid this store at all costs. There are plenty of other options!!!


    THIS REVIEW WAS:

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    DO NOT GO HERE!! The staff is inconsiderate and EXTREMELY Rude!! They have no idea what they are doing and the owner is the Worst out of everyone. I cannot believe that I spent money there and the only reason I did was because they had a dress that everyone in the wedding pary agreed upon and could get the colour the bride wanted.
    I cannot even begin to explain the complete and utter dissapointment I feel for them and how I was treated. The Customer IS NOT EVER RIGHT there. The owner is extremely rude and completely unhelpful.

    My issue is this. I was measured and told that "based upon the sizing chart I would need a size 20 dress" Last year I was in a wedding a wore a size 12. My body is NO DIFFERENT THIS YEAR THEN LAST YEAR! I was belittled while paying for the dress because I didnt agree with him on the dress size he was telling me to order and basically in a round about way of saying it, he called me FAT!
    Needless to say and with my gut telling me otherwise I took the so called "professionals advide" although I knew that the dress would be to big. I ordered it and waited.
    The dress came in and when I went in the other day to pick it up and try it on, It literally fell off of me! I am so mad with these people that they will do nothing for me.
    They make you order a dress that is far to big for you because where they make their money is in the alterations. They will charge you up to $175 for alterations so clearly this is their tactics!!!

    I WARN ANYONE FROM GOING HERE. THEY ARE RUDE AND INCONSIDERATE! ITS NOT WORTH THE MONEY YOU WILL PAY FOR THE WAY YOU ARE TREATED! THEIR DRESSES ARE EXPENSIVE!

    DO YOUSELF A FAVOUR AND SPEND YOU MONEY SOMEWHERE ELSE WITH PEOPLE WHO ACTUALLY CARE AND KNOW WHAT THEY ARE DOING!!

    - Extremely Dissapointed customer


    THIS REVIEW WAS:

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    let's begin by saying that I have been to Windsor Bridal for about 10 years since I have been in 10 different wedding parties. Most of my experiences have been HORRIBLE but yesterday took that cake. I went with my bridesmaids because they wanted to check out the prices of some dresses they found at Ritche (which had better service). I knew that Windsor sucked but I was never treated as badly as yesterday. I went with my girls and when they wanted to try on some dresses, we were told by some young girl that because we didnt have an apppointment that we could only try on 6 dresses.....the thing that got me was that all the changerooms were empty and there were like 2 people in the dress area looking at dresses. This young girl was also so rude to us when we did actually have to ask a question or when we were trying to do anything at all.......when an "appointment' actually arrived, she kicked us out of a changeroom, which is fine, but honestly, do you have to be rude about it! Overall, it was the worst experience . I know that they had some of our dresses for a better price, but we left....we'd rather pay more than deal with them. If you want good service, go to the smaller stores, like The Bridal Suite who treated us like GOLD and got our servcie on the spot! BRIDES- DO NOT WASTE YOUR TIME AT WINDSOR...your wedding dress and bridesmaid dress shopping is suppose to be a good experience...one that you enjoy, not one where the people treat you like a number or worse..if you don't have an "appointment".....


    THIS REVIEW WAS:

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    I found my dream dress and bought it at this store. I had a really good consultant. Her name was Lina and she picked out my dress for me and was always very patient and nice when I would "drop by" on random occasions to try the sample on after I had ordered the dress in my size. (One day Lina was busy and I had this fat short lady help me - she didn't know what she was doing and was rude so avoid having her help you).
    The owner is condescending and particularly odorous but I didn't have to deal with him much.
    My dress had to be altered a few times but they did this quickly and to my satisfaction when I went for my fittings.
    They have a wide selection and you can find a lot of nice gowns for around $1000. They are pretty "no frills" but I was able to save on the tax for my dress. In the end I loved my dress and it fit me perfectly so that made it all worth it :)


    THIS REVIEW WAS:

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    I bought my bridesmaids dresses from Windsor Bridal and can't even begin to tell you how horrendous the service was...
    Not only were they completely disorganized but I actually had the male manager tell one of my bridesmaids that she should lose weight if she wants to fit the gown better, bringing her to tears!!! I was so shocked I didnt even know how to respond. The staff really need to take a class in manners, customer service and organization.


    THIS REVIEW WAS:

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    I was at Windsor Bridal on Oct 31st 2009 and I was in heaven. The store was gorgeous, the people were great and everyone was so helpful. Angie was my sales associate and she let me try on any dress in the whole store that I wanted. She couldn't have been more helpful throught out the process and ultimately she selected my dress for me. She was certainly an expert and I would recommened this store to anyone looking to be pampered and walk out with thier dream dress!


    THIS REVIEW WAS:

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    Went to Windsor on Saturday and it was packed with brides to be - no problem since I was with my bridal party and they also needed to find dresses. I put my name on the "waiting list" and was told NOT to browse the shop or move any dresses until it was my turn. This was a little annoying, but the same rules didn't apply to the bridesmaids dresses, so we started there until it was my turn. My bridesmaids were trying on a few selections of dresses and Maria was helping us. She was the ONLY nice employee we came in contact with while at Windsor.

    After about 25 minutes it was my turn to try on gowns. I was asked what I liked and was brought to that section. Then I was asked how much I wanted to spend and I said I had a budget of around $800 (which I think is a reasonable price for a gown.) The woman helping me looked at me almost disgusted and said "well then you might want to go to the discount place down the street, our dresses aren't discount" - I didn't even know how to respond... "I said OK thanks... Can you put this dress in the change room for me..." My wedding party and I were stunned at how rude everyone was , and the decline in service when I was only willing to spend $800. After picking out the maximum try on limit of 8 dresses I proceeded to try them on with my "oh-so friendly assistant." She continued with her snarky remarks about my budget and how the dresses I picked wont suite my body...

    Needless to say I found a PERFECT fitting Maggie Sottero gown in my exact size (no alterations needed) from the samples... the gown was in great condition and was priced at $830 - but i was informed that after taxes it would be too much for me by the lovely employee...

    After talking/arguing with the store owner I left with my dress in hand for EXACTLY $800...

    Service was brutal, but in the end I got what I wanted for exactly the price I wanted to pay. :)


    THIS REVIEW WAS:

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    This was one of the first dress shops I went shopping for my dress. I was not sure which styles would look best on me and so I asked the lady what she would suggest. All she kept saying was where all the types of dresses were. I saw a dress on the mannequin that I really liked and the first thing she said was "I don't think that will look good on you". I was appauled but I insisted on trying the dress anyway. And it turned out that it look fabulous on me. She told me that I was only allowed to choose 8 dresses to try on. When I asked what would happen if I tried on the 8 dresses and I didn't like any of them, she said that my appointment would be over so I had to select carefully. I said that you cannot tell if a dress is right for you unless you try it on. Then she went on and on about how I should know the dress I want and that if I like a dress on the rack, I will like it on me. Then she kept saying in every other sentence "Do you understand?"...as if I were a little kid. And what is really odd is that the sales lady insisted in going into the tiny change room with me and having me undress in front of her. Every other place I've been to had me put on the dress and then fixed it when I came out. When I said that I could just dress myself, she persistantly insisted. If you think it was just this one salesperson that was very rude...they were all like that. There were many times I would see the sales people chatting with each other while ignoring their client. When my friend asked if the sales lady could find a dress with a sweetheart neck line and dropped waist, all she said is "Just look over there" and pointed to the racks. Some service. I could go on and on about this place and their rude and ignorant attitudes but the main message is that this place is the worst. Brides, do not spend your money in this place. I've read other reviews in other sites and they say the same thing. I even read one were the bride had to pay an unexpected fee.


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