I was doing a search for someone and was so surprised with the poor star rating. Both my sister and I bought our dresses at Windsor Bridal. The staff was great, listen to what I was looking for and helped me find the perfect dress.

DO NOT GO HERE!! The staff is inconsiderate and EXTREMELY Rude!! They have no idea what they are doing and the owner is the Worst out of everyone. I cannot believe that I spent money there and the only reason I did was because they had a dress that everyone in the wedding pary agreed upon and could get the colour the bride wanted.
I cannot even begin to explain the complete and utter dissapointment I feel for them and how I was treated. The Customer IS NOT EVER RIGHT there. The owner is extremely rude and completely unhelpful.

My issue is this. I was measured and told that "based upon the sizing chart I would need a size 20 dress" Last year I was in a wedding a wore a size 12. My body is NO DIFFERENT THIS YEAR THEN LAST YEAR! I was belittled while paying for the dress because I didnt agree with him on the dress size he was telling me to order and basically in a round about way of saying it, he called me FAT!
Needless to say and with my gut telling me otherwise I took the so called "professionals advide" although I knew that the dress would be to big. I ordered it and waited.
The dress came in and when I went in the other day to pick it up and try it on, It literally fell off of me! I am so mad with these people that they will do nothing for me.
They make you order a dress that is far to big for you because where they make their money is in the alterations. They will charge you up to $175 for alterations so clearly this is their tactics!!!

I WARN ANYONE FROM GOING HERE. THEY ARE RUDE AND INCONSIDERATE! ITS NOT WORTH THE MONEY YOU WILL PAY FOR THE WAY YOU ARE TREATED! THEIR DRESSES ARE EXPENSIVE!

DO YOUSELF A FAVOUR AND SPEND YOU MONEY SOMEWHERE ELSE WITH PEOPLE WHO ACTUALLY CARE AND KNOW WHAT THEY ARE DOING!!

- Extremely Dissapointed customer

I just got my dress at Windsor Bridal and my wedding is in July. I had such a good experience here and I loved every moment. The staff was friendly and very helpful. The women in the back took their their time and really made sure the dress fit me perfectly. The staff at the front desk were accommodating and was always trying to make you happy. The prices alone are a reason to come here, they are at least 100 dollars cheaper then anywhere else for dresses and veils. I would recommend this place to my closest friends and family. I could not even imagine going anywhere else for my wedding dress! Thank you everyone at Windsor Bridal for such an amazing experience! - Ashley

Worst bridal experience yet. I went with my mother and sister on a Sunday afternoon to shop for bridesmaids dresses. I had checked their website and saw in the FAQ section that appointments were required. However, all the other FAQ questions and answers following that pertained to people looking to try on wedding gowns. Nowhere did they mention or make clear that appointments were necessary to try on anything, maids dresses included. And as I've *never* heard of a bridal salon, or any store for that matter, that requires appointments to try on bridesmaids dresses, I thought we would be fine just walking in. We weren't. Furthermore, if it were a problem, you'd think someone would have let us know when we walked into the store. They didn't. We walked in and waited for a few minutes, just to make sure we weren't supposed to wait to be helped. No one said a word to us or paid us any attention, so we went straight to the bridesmaids section ourselves.
As soon as we started looking, a woman approached us and asked if we had an appointment. I explained that we didn't and that it hadn't been clear that we needed one. She turned and walked away, only to come back a few minutes later and hover over us, asking us again several times (without even trying to sound polite) why we hadn't made an appointment. Then she told us we could only try on 6 dresses, which we were fine with. We picked 4 and my sister went to try them on. My mother and I continued to look and found 1 more we liked, so my mom went to the changeroom to give my sister the dress. The woman immediately barked at my mother and almost yelled "what did you give her?!" Also, at no point did the woman offer to help us. We were the only ones in the section (so it wasn't as though we'd be keeping her from a client who had made an appointment) and instead of asking if she could be of any help, she stood in the corner and looked around the store. For a sales associate, she didn't do much.

We found several dresses we liked, but after being treated so poorly we decided against ordering anything from them. They have a great selection, and I suppose I appreciate that they "helped" us even though we hadn't made an appointment. The problem is they aren't clear that EVERYONE wanting to shop there must make an appointment. And they certainly should not be so rude to clients, even ones that didn't understand the rules. There's no excuse for that.

let's begin by saying that I have been to Windsor Bridal for about 10 years since I have been in 10 different wedding parties. Most of my experiences have been HORRIBLE but yesterday took that cake. I went with my bridesmaids because they wanted to check out the prices of some dresses they found at Ritche (which had better service). I knew that Windsor sucked but I was never treated as badly as yesterday. I went with my girls and when they wanted to try on some dresses, we were told by some young girl that because we didnt have an apppointment that we could only try on 6 dresses.....the thing that got me was that all the changerooms were empty and there were like 2 people in the dress area looking at dresses. This young girl was also so rude to us when we did actually have to ask a question or when we were trying to do anything at all.......when an "appointment' actually arrived, she kicked us out of a changeroom, which is fine, but honestly, do you have to be rude about it! Overall, it was the worst experience . I know that they had some of our dresses for a better price, but we left....we'd rather pay more than deal with them. If you want good service, go to the smaller stores, like The Bridal Suite who treated us like GOLD and got our servcie on the spot! BRIDES- DO NOT WASTE YOUR TIME AT WINDSOR...your wedding dress and bridesmaid dress shopping is suppose to be a good experience...one that you enjoy, not one where the people treat you like a number or worse..if you don't have an "appointment".....

I made an appointment to try on some dresses and was greeted by a very unfriendly woman. The store is loaded with dresses, which is great but overwhelming, especially when someone is rushing you. The dresses were all wrapped in plastic and squished together in racks so it was very difficult to fully see them. I loved that there was a lot of selection but the woman helping me was completely useless. She was not interested in helping me and did not guide me at all in any way to find what I was looking for. She was not friendly at all, not helpful at all and bascially treated me like I was an inconvienence to her. She rushed me through finding and trying on dresses and was frustrated when I wanted to take my time and try on more. She also stood in the changeroom with me while I changed. She was very short with me, had no conversation skills and I left the store in a bad mood. Wedding dress shopping is suppose to be a fun experience. This store ruined it for me. The only reason this store gets one star is for the variety in dresses. If you don't mind being treated like crap to find your dress, go to this store.

I had found the perfect dress but as any bride I wasn't sure, the ladie was rushing me non stop and she finished by saying that she was working for commissions and that I was taking too much time.
I left the place and purchased the same dress, $100 dollars cheaper and with a veil from best for brides

terrible customer service

I found my dream dress and bought it at this store. I had a really good consultant. Her name was Lina and she picked out my dress for me and was always very patient and nice when I would "drop by" on random occasions to try the sample on after I had ordered the dress in my size. (One day Lina was busy and I had this fat short lady help me - she didn't know what she was doing and was rude so avoid having her help you).
The owner is condescending and particularly odorous but I didn't have to deal with him much.
My dress had to be altered a few times but they did this quickly and to my satisfaction when I went for my fittings.
They have a wide selection and you can find a lot of nice gowns for around $1000. They are pretty "no frills" but I was able to save on the tax for my dress. In the end I loved my dress and it fit me perfectly so that made it all worth it :)

I have never had a worse experience in my life. I just went to pick up my bridesmaids dress and it did not fit at all. I asked for a solution and they basically told me too bad and there was nothing they could do. They event blatantly walked away from my mom and I and pretended that we did not exist. Then miraculously 2 days later they said they could fly me in a dress that would cost another three hundred dollars. On top of that, they would not give me any money back for the original dress because "that is my problem". They are completely rude. There is an old man there that is terrible. He even yelled at the bride when she originally placed her dress order. I dont know why anyone would go there. They are awful. We have seven bridesmaids and not one of our dresses fit when they arrived. The dresses might seem affordable at first but when you factor in the mass amounts of alterations, they are not cheaper than any other dress place. Dont waste your time or money. I have no idea why they are still in business.

I went to Windsor bridal and bought a bridesmaid dress for my sisters wedding, i had to rush order it for a cost of an extra 40 dollars and they told me it would be in on july 22nd. Not only did it come in 3 weeks late they would not wave the rush order fee and claimed it was my fault because no one at their store would ever guarantee a day for a dress to come in. The owners son looked about ready to fight me when I continuously tried to explain that his sales people guaranteed me a day it would be in on several occassions.

Also, when my dress came in they had measured me to be a size four, the dress came in atleast two sizes too large for my body and they claimed they had nothing to do with it.

I would highly reccomend no one going to this store, the sales people are useless and they say after you buy the dress they cant' guarantee the dress will ever get in for the wedding.

I bought my bridesmaids dresses from Windsor Bridal and can't even begin to tell you how horrendous the service was...
Not only were they completely disorganized but I actually had the male manager tell one of my bridesmaids that she should lose weight if she wants to fit the gown better, bringing her to tears!!! I was so shocked I didnt even know how to respond. The staff really need to take a class in manners, customer service and organization.

In Short, Great Experience, associate was awesome and not pushy, bought my wedding dress. (Read below for details)

I was skeptical to go to Windsor Bridal after reading some of the reviews but my mom really wanted to go so I gave it a shot but with expectations in the back of my mind. I had been to two other stores prior, one in Ajax, which was great but very small. The other was in Leaside, Toronto, call Bridal & Beyond. My first appointment there was great, the second was very poor. The sales associate grabbed the dresses I wanted but then left me to try them all on myself. My mom sister and I left very quick off to Windsor Bridal. There we signed into a waiting list and in about 30 minutes I was called. (It was a Sunday afternoon.) I was greeted by an associate who at first I thought was going to rush me in and out. She did not. She asked me what kind of dresses I liked and took me to a rack where she though I would find my "fun and different" dress. I pulled maybe 10 dresses and she didn't say anything about the limit. She helped me in and out of every dress, was not pushy, told me they all looked nice but not over board trying to sell. In the middle of the fitting she could tell what I was liking and not liking and told me to hang on and went and got another dress. She came back and put me in the most ugliest dress for me ever!!!! My sister and mom told me to take it off so fast, it was a nice dress, just not for me. So then she said, "hang on, I thought of another one," even though I had more in the change room to try on. She came back and zipped me into the most beautiful dress ever that had EVERYTHING I was looking for. My mom and sister liked it but didn't go over board, the associate also said it was nice but did not push which I appreciated. They wanted me to react and I did not want to try anything else on. That was the one. It was a great experience and I would go back again. I did not meet the owner so I could not comment on him but my associate was great.

After reading these reviews I was very surprised with my experience at Windsor Bridal. I went with my mom in the morning on a weekday- the place was practically empty and I was helped promptly. Daniella (who was amazing) pulled a bunch of gowns with me (did not make me look for things on my own)and although I did see a sign that said "8 dresses max" I must have had 15 gowns in there with me! I was helped getting into every gown (a bit weird, but with the huge gowns actually appreciated the help!)and we eventually found the perfect dress. If you go I definitely recommend asking for Daniella- she was wonderful, so nice and not a bit pushy. I do agree with everone else about the owner- he was terribly rude when we asked a question about a designer. Yikes. Other than the rude brush up with him I must say I was so pleased with my Windsor Bridal experience.

I was at Windsor Bridal on Oct 31st 2009 and I was in heaven. The store was gorgeous, the people were great and everyone was so helpful. Angie was my sales associate and she let me try on any dress in the whole store that I wanted. She couldn't have been more helpful throught out the process and ultimately she selected my dress for me. She was certainly an expert and I would recommened this store to anyone looking to be pampered and walk out with thier dream dress!

My fiancee has had nothing but problems. She ordered the dress 6 plus months before the wedding. Its less than 2 weeks before the wedding and we still don't have the dress.

Sales reps were awful with little to no help. it was a struggle even with an appoitment to get help with the dress selection.

Dress was ordered and it took over 2-3 months to get in. Once it was in, it was a struggle to book a alteration appoitment.

The second falteration meeting, they cancelled 1 day prior and expected her to just drop everything and come in later in the week, when it was them that didn't have anything finished. Meeting was rebooked for a week or so later, and barely anything was done on the dress. All they said was the power was out. They had over a month since the first fitting. When discussing to meet for final pickup last minute changes, she told the Sales Rep that about her busy schedule at work just before the wedding (7 days of 12 hours shifts). We were assured that the dress would be completed 12 days prior to the wedding. Which seemed to me awfully late.

My fiancee just got called about the last meeting (less than 2 weeks before the wedding and a month and a half since the last meeting)she was told there was no way the dress would be ready for pickup. Again a day prior to the meeting they called to cancel. When she asked to speak with the manager he gave her so much attitude and said there was absolutely NO WAY the dress would be finished. An then proceed to tell her to "Settle DOWN Young lady" when she was trying to tell him how frustrating this situation has been. When he was told of the last meeting being cancelled he put her on hold to check and hung up on her.

There has been no mention about compensation for all these problems. All they care about is the money, and once they have it, your nothing to them. We planned everytihg earlier for this wedding so we would not have to worry about so may last minute things. Now one of the most important items, my fiancee's dress is still an issue.

ALL I CAN SAY IS STAY AWAY!!!!

• By:

  AVALDSTYN

  I also got my dress there and would only recommend purchasing it right off the rack. I have heard so many horror stories about this place. The prices are decent but the service is TERRIBLE!!! I really hope your Finacee got her dress in time for the wedding and that your big day was amazing!!

Went to Windsor on Saturday and it was packed with brides to be - no problem since I was with my bridal party and they also needed to find dresses. I put my name on the "waiting list" and was told NOT to browse the shop or move any dresses until it was my turn. This was a little annoying, but the same rules didn't apply to the bridesmaids dresses, so we started there until it was my turn. My bridesmaids were trying on a few selections of dresses and Maria was helping us. She was the ONLY nice employee we came in contact with while at Windsor.

After about 25 minutes it was my turn to try on gowns. I was asked what I liked and was brought to that section. Then I was asked how much I wanted to spend and I said I had a budget of around $800 (which I think is a reasonable price for a gown.) The woman helping me looked at me almost disgusted and said "well then you might want to go to the discount place down the street, our dresses aren't discount" - I didn't even know how to respond... "I said OK thanks... Can you put this dress in the change room for me..." My wedding party and I were stunned at how rude everyone was , and the decline in service when I was only willing to spend $800. After picking out the maximum try on limit of 8 dresses I proceeded to try them on with my "oh-so friendly assistant." She continued with her snarky remarks about my budget and how the dresses I picked wont suite my body...

Needless to say I found a PERFECT fitting Maggie Sottero gown in my exact size (no alterations needed) from the samples... the gown was in great condition and was priced at $830 - but i was informed that after taxes it would be too much for me by the lovely employee...

After talking/arguing with the store owner I left with my dress in hand for EXACTLY $800...

Service was brutal, but in the end I got what I wanted for exactly the price I wanted to pay. :)

So I just came home from my second fitting at Windsor Bridal and the owner made me cry. After being so excited to see myself in my bride's dress once again today, I left the store in tears due to POOR customer service.

I had a SCHEDULED 11:30 appt and apparently the store left a voicemail for me yesterday to advise the appt would have to be delayed. I never received such message, but instead of apologizing for the miscommunication the owner of the store dismissed me and said simply 'you'll have to come back another day'. This of course came after 1 hour of waiting with little acknowledgment I was even there. When I explained that I was coming from the suburbs and took time off work to be here today (for my SCHEDULED fitting)..the owner actually yelled at me and said there is nothing he can do -- it is my fault I didnt get their message. I was in shock. I have not been yelled at in that manner since I was a 7-year-old girl. I couldn't understand. My mother was instantly jumped to my defence and scolded the owner for raising his voice at me for really no apparent reason.

If I didn't already pay for 75% of my dress, I would have walked out that door and buy my dress elsewhere. I am so upset as the best part of being a bride was picking out the dress and this RUDE man has ruined my experience.

If I could do it all again, I would never walk in the doors of Windsor Bridal again.

Just like the title, WORST PLACE EVER..and WORST dress shopping experience EVER!

Firstly, we walked in, and did not receive any sort of greeting.
Secondly, when we finally got fed up waiting for someone to come help us, we went to the desk to say that we had a bride that wanted to try on dresses. They simply laughed, and looked away. And one of the sales reps said, "I think she's talking to you", but my friend was talking to BOTH of them. Who LAUGHS when asked to look at a dress.
Thirdly, my friend and I were looking through a selection of "plus sized" wedding dresses just to see different types (as if ALL of their selection wasn't smaller than a 12!), and another sales lady scolded me saying "Those are plus sizes, they don't come in smaller". After telling her that I was just LOOKING at the selection, she continued with her attitude saying "those dresses aren't going to be any smaller because they are for plus sizes".

UGH! i have NEVER been so frustrated with a retail store ever. Especially since I expected even MORE from a bridal shop where we are spending hundreds, if not THOUSANDS of dollars.
The service was TERRIBLE and the dresses were not well kept and were not remotely pretty! The place may be cheap in price, but so are their dresses.

I guess you get what you pay for.

• By:

  AVALDSTYN

  Kinda takes the fun out of looking for the perfect dress for the big day, doesn't it. Hope you guys still found the dress!!

This was the first store that I went to. What I thought I wanted wasn't what I left with. My mother was with me. At first it was a bit confusing as we entered the store and could not find a sales person. Once we did she explained to us the way it works. We have to put our name down a list and wait to be called. We were helped right away. The sales lady Rosette was great. I told her what i wanted and showed her a few pictures. She pulled those dresses and what she thought would look good on me. I tried on her picks first. The second dress that I tried on was the one that she picked and that my mother and myself loved. I think that the store has allot to choose from but you should have an idea of what you want and also have an open mind!!

• By:

  ODDONE

  Store Employee
  

  This commment was probably written by a store employee. My fiancee had an awful time with them. 2 weeks before the wedding there are still giving us problems and won't guaranty the dress will be ready and telling us with plenty of attitude. There is absolutely no Customer Relations. This dress was ordered atleast 6 months prior to the wedding, and they still can finish it.
  
  I guess the don't care once they have your money.

This was one of the first dress shops I went shopping for my dress. I was not sure which styles would look best on me and so I asked the lady what she would suggest. All she kept saying was where all the types of dresses were. I saw a dress on the mannequin that I really liked and the first thing she said was "I don't think that will look good on you". I was appauled but I insisted on trying the dress anyway. And it turned out that it look fabulous on me. She told me that I was only allowed to choose 8 dresses to try on. When I asked what would happen if I tried on the 8 dresses and I didn't like any of them, she said that my appointment would be over so I had to select carefully. I said that you cannot tell if a dress is right for you unless you try it on. Then she went on and on about how I should know the dress I want and that if I like a dress on the rack, I will like it on me. Then she kept saying in every other sentence "Do you understand?"...as if I were a little kid. And what is really odd is that the sales lady insisted in going into the tiny change room with me and having me undress in front of her. Every other place I've been to had me put on the dress and then fixed it when I came out. When I said that I could just dress myself, she persistantly insisted. If you think it was just this one salesperson that was very rude...they were all like that. There were many times I would see the sales people chatting with each other while ignoring their client. When my friend asked if the sales lady could find a dress with a sweetheart neck line and dropped waist, all she said is "Just look over there" and pointed to the racks. Some service. I could go on and on about this place and their rude and ignorant attitudes but the main message is that this place is the worst. Brides, do not spend your money in this place. I've read other reviews in other sites and they say the same thing. I even read one were the bride had to pay an unexpected fee.