I had a wonderful experience at Zena's Bridal. Bev took the time to show me numerous dresses and was extremely well-versed in helping me chose the right dress to suit me. The atmosphere is very welcoming and the staff are kind, genuine and accommodating.

The attention to detail and service surpassed all my expectations.

Thank-you to all the staff! Especially Bev for making by dream dress a reality!!

I had a great experience shopping for my dress here. I was able to try on a number of dresses. The woman who helped me was very patient and listened to exactly what I wanted. She allowed me to pick out dresses I liked and when I was done only had one suggestion for a dress she thought would be what I was looking for. It was the ONE! It had everything I told her I wanted and I loved it.

Thanks to the friendly and knowledgeable staff at Zena's i had a great experience finding my perfect wedding gown and bridesmaids dresses. The saleswoman went out of her way to find my perfect wed gown and knew exactly which accessories to put with it for the complete look. My maids and i were happy to order all dresses under one roof and enjoyed our experience there. i would recommend this bridal shop for sure

I had a horrible experince with this dress store. I completely agree with other reviews that they only care about getting your money. They were very rude to the bridesmaids after their deposists had been paid. Whenever I had any questions or concerns, the ladies in the store would provide round-about answers (avoiding the question). They will not listen to your input, they will try to change your mind about what you want. The bustle on my dress was done improperly - one part was too heavy and was continually coming undone throughout the night - I eventually gave up trying to put the bustle up and just held my train the entire night. These are just some of my many problems with the store.

They are terrible at customer service. Long story short, they screwed up one of my bridesmaids dress order by ordering the completely wrong size. Which would have been fine if they had apologized, offered some sort of compensation for the extra headaches and trips from out of town, etc. But not even a simple apology. Because the bridesmaid dresses came in late to begin with (double the amount of time they told me) there was less than a month for them to get a rush shipment for another dress. The new dress came only a few days before the wedding and my bridesmaid had to take time off work as soon as they called her so she could have her fittings (which they said would be free, and then decided that they weren't). They acted as though it was no big deal that my bridesmaid was just getting her dress 2 days before the wedding and felt that no compensation was due to anyone but them. Talk about an unnecessary headache!!
In my many times in the store before my wedding I saw countless brides that were upset with the dress store, but I thought they must be over-reacting about something silly. I shouldn't have been so naive.

they do not care about how the customer is treated just how much they are getting paid. they told us one price then changd it saying we needed more alterations.

great