After scouring Edmonton and literally trying on at least 100 wedding dresses my mom and I went to The Bridal House. We had a VERY long wait...close to 2 hours, but then again we went on a Saturday morning (I don't recommend this). Having tried on so many dresses we had an idea already of what we liked and what we didn't so when we finally got to see a consultant we explained our tastes and the second dress she brought me to try on was "the one". Fittings were great. The final product was amazing. The price was even reasonable. I was a little dismayed at how much alterations cost though. As an added bonus they let me choose a veil as part of their promotion. I would definitely recommend this business, as long as you make an appointment ahead of time, don't go on a Saturday, AND have a really good idea of what you want. The consultants really don't have all day to spend with you.

I went with my friend who was the bride.
The girl helping us was very rude, and she didn't spend any time getting to know what the bride wanted. She brought over several dresses that were seriously terrible.
Then we went for our bridesmaid dress fitting, and they were very rude about it, and didn't fit us properly. If you aren't paying big bucks for items, they have ZERO time for you.

I enjoyed my experience very much, UNTIL my dress came in and I had my first fitting. It was then I noticed that the entire left side of my dress was falling apart. It looked soo sloppy and was not what I had ordered. They assured me it would be taken care of by my next fitting. When I returned for my second fitting it was still not repaired. It looked as if nothing had even been done! They were acting like they couldn't see the problem...as if. Then thats when it all started...I was in tears - obiously upset, because they had a "there's nothing that can be done" attitude, and my wedding was drawing near. They were going to make me wear a ruined dress on my wedding day! I ended up getting the sample dress and using that for my wedding at no discount whatsoever. Yeah, a 1200 dollar dress turned into a sample that many girls had already worn. By this time the dress was already discontinued so I SHOULD HAVE GOTTEN A DISCOUNT! To top things off the manager pulled me into her office and basically raised her voice at me because I was so upset with the staff. A very BAD EXPERIENCE!!!

A friend of mine had a bad experience as well and I dont want to get into all the details but lets just say the bridesmaid dresses she ordered had scratches in them. She had to insist they get her new ones, because apartently the scratches were just how the dresses came!! hahaha.. And because my friend is more intimiating than I am apartently, they conceded and ordered new ones.

All in all I think the service is good until you have a problem. When a problem arises they take ZERO RESPONSIBILITY for it, and do not make any effort to fix it.

If you want to have a positive exerience dress shopping, then I suggest doing research before you order!

Congrats on your wedding!

WOW.. I had the most amazing experience the moment I walked into the store. My consultant, Sharon made be feel right at home. She was very patient and extremely supportive. She listened to what I wanted, and made suggestions. When I thought I could not find THE DRESS.. Sharon pulled the most amazing one, and it was perfect. The store is very well laid out. I am looking forward to visiting my dress when it comes in.. That is how buying a wedding dress should be.. no hassle, fun.. no pressure.. a pure joy!!