I bought a very expensive pair of Ray Ban fames and lens's from there and after a while frame broke right where it attached to the nose. When I called and spoke to the manager he told me that there was nothing they could do for me and went right into a sales pitch. Telling me that they are currently have a 30% off sale.

Save your money go to Costco, not only are they lower priced to start they will stand behind there products!!!

lenscrafters,pearle vision, sears optical,sunglass hut,target optical are all the same. actually it handeled by a con man who use to flip pizzas at pizzahut.this con man does not care about quality, just want people to sell garbage. i would not trust my eyes to them.go to independent a lot better

My husband & I have been clients of Lenscrafters and Dr. Meyer & Associates (optometrists next door to Lenscrafters) for over 12 years.
There have been times we have had to wait for our new glasses but the staff have always been accommodating and very helpful. Repairs have always been done promptly. We have also returned glasses (we didn't like the frames or the lenses didn't seem right) within their 90 day warranty period without any questions ask.
Dr.Meyer (optometrist) has rechecked our prescription(s) without cost.
Since we reside outside of Edmonton, the service is greatly appreciated.
KEEP UP THE GOOD WORK LENSCRAFTERS & DR. MEYERS!!!

I walked into the store last night at 6:00 p.m., only to have to wait 5 minutes, not because it was busy, but because the two women chatting did not wish to interrupt their conversation. So the 3rd employee, who was on the phone, helped me when she was done. I indicated what I needed, which was to repair my glasses, that I had purchased from them. She indicated it would take at least an hour - I noted, I only needed a nut for the arm and she stated "I have to take it all the way across the mall to get it repaired" - Southgate Mall is hardly a football field! Despite the fact they were not busy, they were not willing to assist in a reasonable manner - I said I didn't have an hour and she stated "okay". The next day I walked into the Bay downtown who had them repaired at NO COST in less than 5 minutes. I will NEVER go back to Lenscrafter or the optometrist associated next door to them.

Purchased 2 pairs of glasses in Dec. Around the 23rd. Called us in Jan -Around the 17th- to tell us glasses were ready for pick up. Picked them up. Got home and realized something was wrong with one pair. Not one to jump to conclusions, we IMMEDIATELY went BACK to the optometrist for another examination. Same results. Took the new prescription and the glasses back to LensCrafters. The employee who dealt with us was rude, abrupt and without much skill. Nevertheless, they are the professionals we thought so off go the glasses again. Another two weeks or so and we get a call, the glasses are in. Off we go again. Did I mention that we live over an hour outside of the city? Get there. Try on the glasses and whoa, there is something really wrong with them. After taking several minutes to convince the employee that there was indeed a problem, the employee managed to ascertain that the incorrect prescription had in fact been used. More attitude. Again, we send the glasses back. That was in the beginning of Feb. It is now the 25th and I got a call that the glasses are in. I want my glasses. I want to be done with LensCrafters and it is too bad that the customer service is so incredibly poor. The employee was horrified and shocked that I asked for a discount on the glassed because of all of the mistakes that were made. We will NEVER use LensCrafters again. I did not want to give them even a half star but the form demanded it.

After the arm broke off my frame last night, I went into Lenscrafters this morning expecting that I'd need to buy a new pair of glasses. Instead, Travis was able to repair my old frames (not originally from Lenscrafters) with spare parts he had on hand and didn't charge me for the parts or repair.
I've been procrastinating on getting a new eye exam and new glasses for a while... I'll be going back soon... they've earned my confidence.

I'm sad I had to give Lenscrafters Southgate a whole half-star. I work in the mall and went to Lenscrafters as my frames snapped in two 30 minutes before my shift began, hoping they could help. I've been a Lenscrafters client for 19 years. The salesgirl gives me a BS song-and-dance about how they can only put my old lenses into new frames if they have the exact same frame in stock - which they don't, so I need a whole new set of glasses. I know this is untrue for two reasons, being a) I've had old lenses put into similar frames, at Lenscrafters, about six times now, and b) I'm a formally trained glassmaker. So, either the associate had an unjustifiable lack of knowledge, had been told by management to say this so that they can make more money (i.e. she wanted me to get an eye exam and a new set of $400 lenses), or was lying - neither option being acceptable.

Has anyone else found that service at Lenscrafters stores in general has gone down in the past decade?