Signing a contract enters you into a binding agreement. If the vendor does not live up to their agreement you have the right to break the contract but you must do it correctly. You may even be entitled to a refund. Cancelling service over the phone is never a good idea - do it in writing via registered mail. You can find more information about breaking contracts at the Ministry of Consumer Services.

Ksykes is getting upset and flaming folks but he's right to a point, keep your calm and have a human conversation with customer service. If it doesn't work out as you feel it should then cancel your service and engage the BBB and the Ministry. If you have a valid complaint and a business is ripping people off, don't just give up - pursue the complaint with the ministry and do your part to protect others from being scammed.

I found the service from weedman to be fine overall but had a problem when it came to cancellation. My customer service experience was not good - they failed to cancel my account and billed me further and are now insisting I pay or have it go to collection (a common theme it seems). Once I resolve this issue (using the avenues noted above) I will not be using the weedman service in future.

Weedman called me early in the year and asked me to sign up to their annual summer service. Their trick is to get you to agree to accept receipt of the early payment invoice, which really means you’re accepting the start of a contract between the two of you.
I told the telemarketer that I would not be accepting they're services if I didn't have a quote first, and that receiving a quote would not mean that I was agreeing to receive their services. They are not the only ones that take care of lawns!
The telemarketer, Rob, gave me the indication that if the “Early Payment” invoice wasn’t paid, that there would not be any contract between us. Payment = Contract.
The last week in April Weedman showed up to our house and applied the first treatment in their program, and proceeded to bill me $90 + for the service. I find it funny that the service employee treated the lawn even with a competitor’s sign sticking out at the curb, clearly indicating the property had already been treated. I called them May 2, telling them I had not agreed to any service commitments. They cancelled the service, and I heard nothing from them for about 3 weeks, at which point I started receiving calls to pay the outstanding invoice or they would send my file to collections.
I received another call on May 17th indicating that my account was past due and that I needed to pay it. I told the young lady that I had not agreed to the service, that it had been cancelled, and that I was not going to pay the invoice. She argued that I did have a contract which started in February, and had agreed to the terms. She stated that they had the original conversation from February recorded proving my acceptance. I told her to get me a copy of the recording because I knew I had said, “I I’m not agreeing to sign up for service and only agreeing to receive a quote for review”. She said that I would receive a call with the info. I never heard back from her again or from Weedman until June 1, when a message on my answering machine told me I needed to clear up the invoice ASAP to avoid collections.
I don’t really care about the whole collections thing, but figured it might make it more difficult to renew my mortgage in July.
Do not deal with these guys. I paid the invoice not because they were calling, but so I wouldn't potentially have any problems renewing my mortgage.
Check out the post by a former Weedman employee in Kanata (bottom of the page), and others.
http://www.culturemagazine.ca/culture/kanata_residents_harassed_by_the_weed_man.html
http://www.n49.ca/p/ottawa:414/lawncare/lawn_care/contractors/weed_man/2675_blackwell_st_#6
http://www.scaminformer.com/scam-report/weedman-scam-lies-fraud-numbered-company-deceptive-c9865.html

I made the mistake of prepaying $2500.00 for services that to this day have not commenced. Emailing, calling, leaving messages, no response. I will be posting signs on my multiple locations indicating this is the result of the work by weed man. Maybe the blanket of weeds will get some attention

I HAD TO PUT HALF A STAR.. BUT THEY DESERVE NOTHING...NEVER USE WEEDMAN!!!! I was just scammed, a representative called me last winter and asked me permission to send information but i never replied since i was not interrested. Well 6 months later they show up unannounced and now they expect me to pay!!! I called them twice to complaint but they keep saying they have proof on a taping of my discussion with the representative and i had agreed to the service. i asked to hear what i had said and of course they will not let me... they are rude, unprofessionnal and if you type WEEDMAN you will read many many people who have had the same experience. I will pursue this to the Ministry of consummer services.. they should be put out of business.... if you get a phone call from them.. hang up and dont say a word!!!

Do not trust anything you hear from Weed Man Sales or service. When we were deciding on which lawn care service to hire this summer we picked Weed Man because the sales representative told us that if the weeds were not dying that all we had to do was call their office and an inspector would be out within 24 hours. (not true) As well, we were told that they would begin the weed control service right away (we hired them in mid April and they did not apply weed control until May 16th, and that was only after I threatened to cancel their service after multiple calls wondering when they would start. ) After the first application - that did not work - an inspector came out, looked over the job and agreed that it needed to be treated again. He promised that it would be done by yesterday (which was 3 days after his inspection) . When I got home yesterday) it was clear they had not done the job so I called the nasty customer service person who finally let me speak to the office manager. She was unbelievably rude and told me that the reason I had weeds was because my lawn was not thick enough. SHE'S NEVER BEEN TO MY HOUSE. I never had weeds last year!! and all my neighbours are weed free because they were smart and went with a competitor. We fertilize and seed our lawn on a regular basis.
She finally said "what can we do to solve this?" I said I wanted service yesterday and she said "impossible" but that she would send someone today - Saturday, but that would only be weather pending. Another lame attempt to drag this service out over a long weekend ultimately not doing the work until mid to late next week!
How can the competition still get the work done in the same weather conditions??

I was fully prepared to give Weedman a shot and bought their Spring lawn care package (fertilization, weed control and lawn analysis) through a wagjag promotion for $139 (60-70% discount). They came out and gave me a quote for spring weed control $265 and fertilization $63, but I had already paid for that through WagJag. Then they tried to tell me my lawn is larger than 6000 sq feet- which it is not. Even if it was my price should not be more than double. then they tried to tell me the coupon was for "spot" weed control and they quoted me on a full spray. Nonsense there was nowhere on the quote for spot control. They also quoted me on treatments for the rest of the season, which is fair. My issue is 1. they aren't willing to provide the service that they sold to me and or 2. If the service is not what they said it is they are misleading the public with their advertising.

Weed Man is actually a great company. If you call the office like a proper human being and not screaming you will find you can get some good results. FREE UNLIMITED reapplications, 24 hour service calls(FREE). There are so many options at your finger tips. You get more with honey than you do with vinager!!!!!

I have been using weed man for several years and have no complaints other than their reluctance to accept 'No' when I don't want a service. Recently I was approached by another organization 'SpringMaster' who I know nothing about. I checked with the BBB of Southwestern Ontario and couldn't find them listed. However, the BBB doesn't recognize the Weed Man as an accredited BBB business either. Why?

Weedman has treated our lawn for two summers and there is absolutely not difference in the amount of weeds! I would not recommend them! They convinced us to come back to them this summer saying they could get rid of the weeds but there are even more weeds than before we paid for the service...Weedman is no Weedman at all...unless they mean your lawn will have lots of weeds if you go with their service! Very unhappy!

there are really good products available that are green. for example...ecoval makes a really good vinegar weed killer. very safe, and it works. the website is www.ecoval.ca