We had a very bad experience with this company.We have had one of there awnings for about 8 years and love it but we had trouble with the convertor that brings the awning in and out and had to have it replaced.After calling five times they finally came down to replace it.They told us it would cost $75.00 for the convertor and $85.0s for the house call.Last time this happened we went to Kitchener got the convertor and reprogramed it ourselves but this time they wouldn,t do that.They came down where here no longer that five minutes and left the next day we received a bill for $300.00.We were so upset and when I called them they said that it was a charge of $115.00 for them to reprogram the controller which took all of five minutes and they left.We will never deal with these crooks again.