I think Good Life runs a pretty good club. Their number of locations is a real convenience. Unfortunately I had an experience with them a couple of years back that is still a bitter pill to swallow; so take heed.
I bought my daughter a membership a couple of...
I think Good Life runs a pretty good club. Their number of locations is a real convenience. Unfortunately I had an experience with them a couple of years back that is still a bitter pill to swallow; so take heed.
I bought my daughter a membership a couple of years ago here in London, but very quickly she moved to Toronto to attend school and her schedule was such that she wouldn't get much use out of the membership. We went in and the person at the Adelaide club advised me to just suspend her membership for a year rather than cancel it. He suggested this would give her a chance to pick up with her monthly payments in a year rather than buying a whole new membership. Sounds like a good option. What was NOT MENTIONED and WHAT WAS NOT DRAWN TO MY ATTENTION (Admittedly I should have read the fine print) was that in a year her payments would start up again AUTOMATICALLY. To make a long story short it was over a year before I noticed that my bank account was being debited with my daughter's monthly fees. I paid over a $1000.00 to Goodlife for a service never rendered! Not one workout, not one drop of show water, not one second of Club use for over a year....and I paid for it. I went to the manager of the downtown club thinking, even if I should have read the fine print (never mind that the Adelaide club assistant should have notified me of this fairly crucial clause)surely they weren't going to take money from me for NOTHING? Keep in mind I was paying for my membership and my wife's membership regularly and faithfully. In short I was a good customer. The manager of the club said that the contract states blah, blah, blah,....."But you took money from me and there was no corresponding value. Surely that's not right?" After a week of deliberation (how hard is it to recognize a clear injustice?) she gave me 3 months of no fees for my membership. This multi-million dollar business, after all was said and done, took $800.00 of mine because....? Because they needed it more than me? Why?
Deighton William Thomas
