Have called and left at least 5 messages, not 1 call back, and have never had anyone actually answer the phone.

Disgracefull especially for a company such as sears.

I had a repairman take my microwave to get repaired at your service dept.and was told I would get it back in a week. It is now week 3 going on week 4 and still no microwave or not even the courtesy of a phone call explaining the delay .I called in last week to explain my situation and was told I would get a call back that day,never got the call.I called again 1 week later, waited for approx 16 minutes before someone finally answered. I explained my situation only to be put on hold for another 15 minutes and then finally got cut off by someone.
I work in a service related environment as well and this type of customer service would never be tolerated. Needless to say I think your customer service and service departments needs more fixing up than my microwave

I called and had my inquiry answered in less than a minute!!

My wife just wasted 1/2 an hour calling and being on hold. Drive there, it's quicker, if anyone answers the door that is.

Pick up the phone !!! I called the service dept and waited 20 minutes for someone to pick up. Hung up and called back 1 hr later..15 minutes with no one to pick up and just the repeat message of how my call is important to them..