I came to this shop with my sister-in-law-to-be as they had the Maggie Sottero trunk show.

We had an appointment and once we walked in, we were greeted and told we can look downstairs at bridesmaids dresses until our room was ready. We were brought upstairs within 10 minutes and shown our room. We had some small talk with some of the ladies who ran the place and once they left, my sister and I talked about how lovely this place seemed. One of the ladies came back and started to ask what my sister was looking for and brought three dresses, including one that she fell in love with looking on the Maggie Sottero website. To our disappointment, neither of us liked any of the dresses. So the lady brought two more. She then asked where the wedding and reception would be. My sister being Australian, we were to head back to Australia to have the wedding and reception. The lady seemed a bit upset by this; I think perhaps if we were to buy the dress from here, they would lose some marketing? Not sure why. Anyway, the lady started to seem frazzled and annoyed. Helping my sister change out of her clothes into the dresses, she would THROW her clothes ACROSS the room ON THE FLOOR! I said I would gladly take them, so for the next dress, she threw her clothes at me. And when I say THREW HER CLOTHES, she whipped it at me. She apologized under her breath. I was nice enough not to say anything.

After the fifth dress, my sister and I started looking at the dresses around the room as the ones that the lady were bringing weren't what we were looking for. The lady then said WHILE SITTING DOWN ON THE COUCH "You know, most brides know after the third dress they try on that that's the dress they want." WHO SAYS THAT!?!? I asked if they had any more dresses that had less ruching (as they ones she was bringing were hideous and was not our style at all). She then stood up with her head, nose (AND ASS) high in the air and CORRECTED me and gave me a lecture on the difference between ruching and pleating. With her face right in mine, I was so close to slapping her, but I held my composure. We pulled a couple dresses from the rack and the lady then would say "That won't fit you" or "That will look extremely unflattering on you, don't bother". We had about enough from this old witch and said that we'll think about things. She obviously sensed we weren't going to buy anything so she just helped to take off the current dress my sister was in and left her business card. She didn't even walk us downstairs or say goodbye or even a thanks for coming.

I was so angry and pissed off that when we left and while there were about 15 people in the downstairs area, I spoke really loudly to my sister "Thank Goodness we're leaving, this place is a shithole with old bitter women who probably NEVER got laid".

This was our FIRST time wedding shopping and it sucks that it was so terrible. My sister didn't want to go wedding shopping for a long time after this. This place is just downright horrible and I would never recommend this place and when someone mentions it, I've always persuaded them not to come here.

It's funny/sad that there are negative comments on here. I haven't bought a bridal gown yet (because I'm not even engaged), but I've been to Superior Bridal five or six times as a bridesmaid. Every one of my relatives and friends had great experiences there, so to read this negative stuff really makes me think it's either their competitors or one girl with an axe to grind.

The bottom line is never substitute someone else's opinion for your own. If you go by what other people say or write, you'll miss out on half your life. Don't even take my word for it.

Go there, or any other place you are considering, for yourself. The only one whose opinion matters is yours.

If your looking to be harassed verbally abused and insulted this is the place for you. They are pushy, bite your head off if you ask a question they don't like and are down right rude. They make u pay in full well before you pick up anything. The separate rooms they claim to have are non-existent. Trust me save yourself the aggravation and go to any other bridal store instead.

This was the first place I booked to go look for my wedding gown!! The experience was so bad that I almost burst into tears.. Although I had an appointment, when I got there nobody even greeted us.. After a while we were asked to look through the dresses (the colourful bridesmaid dresees, although we were not there to shop for bridesmaids) till somebody come and take us!! Meanwhile we could hear one of the consultants yelling at an old respectful couple over some styles! The lady who took me was so rude and frowned! She didn't even give us a smile.. Asked me briefly about the type of gown I like and my budget!! She brought the complete opposite of what I asked! When I told her I don't like the dress, she told me that I have to try it anyways.. I offered to show her some pictures of the dresses I like and she refused to look at them.. As if she has to choose the dress for me and me, the bride, have no say in it!! My sister then, found a dress close to the style I like, she refused to bring that down for us.. Necessarily to mention here that the price point was half of what I asked her and have a feeling that was why she didn't let me try it on..

All in all, it was the worst customer service of my life.. Not to mention that I have to look back on my first wedding dress experience all my life and remember this horrible experience..

Dear brides, please don't consider this place for your dress shopping, if you're seeking an easy fun transaction..

THIS IS THE WORST BRIDAL SHOP EVER,
THE HOUSE LOOKS BAD FROM THE OUTSIDE TO START, I GUESS THAT SHOULD HAVE BEEN I SIGN
YOU CHANGE IN FRONT OF OTHER PEOPLE WHICH IS WEIRD
THE LADY THAT HELPED ME (NOT THE OWNER) WAS So rude, SHE WAS ROLLING HER EYES AT ME THE WHOLE TIME, iT WAS LIKE SHE WAS SO IRRATATED THAT SHE HAD TO PUT ME IN DRESSES, AND I ONLY TRIED ON ABOUT 6 !I CAME FROM OUT OF TOWN (WHICH THEY WERE AWARE OF) TO TRY ON A DRESS THAT I COULD NOT FIND ANYWHERE ELSE AND THE DRESS WAS IN HORRIBLE COND, WHICH WAS OK I GUESS BECAUSE I WANTED A NEW ONE ANYWAYS(IF I LIKED IT), I DID NOT LIKE THE FIT OR STYLE OR THE DRESS ONCE IT WAS ON .AND THE LADY WAS TRYING TO TALK ME INTO IT, SHE WAS SO PUSHY!!! THEN WHEN I WAS STANDING ON THE PLATFORM HER HEAD WAS ALWAYS SO CLOSE TO MY ELBOW, SO SHE SAYS OUT OF NOWHERE "COULD U PLEASE STOP HITTING ME IN THE HEAD, YOU HAVE DONE THAT NOW 5 TIMES!" AND SHE WAS VERY SERIOUS, I WAS STUNNED, ME AND MY FRIEND WERE QUICKLY SEARCHING CLOSER BRIDAL SHOPS ON HER IPHONE, THE LADY WANTED US OUT AND I WAS VERY HAPPY TO LEAVE. LATER WE WENT TO ANOTHER BRIDAL SHOP AND TOLD THAT OWNER ABOUT OUR HORRIBLE EXPERIENCE SHE SAID THAT SHE HAD ALSO HEARD BAD STORIES AND THAT THEY TOLD HER NEICE THAT HER BOOBS WEREN'T BIG ENOUGH FOR THE DRESS SHE WANTED!
WORST EXPERIENCE , DO NOT WASTE YOUR TIME , I WOULD NEVER GIVE THEM ANY BUSINESS EVEN IF THEY WERE THE ONLY STORE THAT HAD MY DREAM DRESS, THEY NEED A LESSON ON CUSTOMER SERVICE AND THE WHOLE PLACE SEEMED VERY OUT OF DATE. TO THE LADY THAT HEPED ME- SORRY THAT IS YOUR JOB, THATS NOT MY PROBLEM!
I WILL SAY THAT ANOTHER EMPLOYEE THAT KEPT COMING IN MY OPEN CHANGE ROOM SURROUNDED BY DRESSES PACKED LIKE SARDINES WAS VERY FRIENDLY. I WISH I HAD GOTTEN HER INSTEAD! I NEVER COMPLAIN, I HAVE NEVER WRITTEN A REVIEW IN MY LIFE. BUT I WILL POST THIS ON EVERY REVIEW BOARD THERE IS BECAUSE I JUST CANNOT BELIEVE THIS ACTUALLY HAPPENED, IT SURE IS SHOCKING THAT THEY HAVE BEEN IN BUSINESS FOR 30 YRS!

If i could I would give this store a big fat 0!!! This place looks like an old run down, very dirty cottage! My sister is getting married and foun her dress there so she decide to get the bridesmaids dresses there as well. Bad decision! They order all the bridesmaids dresse way too big! For ex. For someone who is a size 8 they order a size 16! Why u might ask? Here's why bc they r greedy and wanted to make an $95 in alterations since ow the dresses have to be taken supposed to being just hemmed. Not only do they have to do more work but they are like blaming us the extra work that has to be put in. My dress is too short and thier explanation for that is bc my shoes are too clunky! Mean while it's the same shoes I've had since the first fitting. They workers are extremely lazy I over heard them say the less work we have to do the better. They make u feel very uncomfortable during Ur fitting and when u would like something to be altered they give u look of digust! Wors experience of my life ! U think since we r the customers and we are Paying thier bills we would be treated like gold Instead of a bother and a head ache for them . I would never go back here even if someone paid me to! Over all the dresses suck!! Too many things went wrong To write ! And customer service is the worst! U would get better treatment if u where on trial for murder!!

It's very strange that every couple of weeks there is a five star review.Anyway personal experience not great.I cannot go in to detail at this time,however in the future

I was referred to Superior by someone who had been then previously and said she absolutely loved it. I have never been to another bridal store before going to Superior for myself but have been for others, I would have to say that they were the best by far.

When I went for my first visit I brought a few styles that I liked, my consultant pulled those dresses and said that she also had a couple in mind for me. She wanted me to try the ones that I had picked first then her picks. Long story short, I hated the ones I had picked and ended up buying one that she had picked for me. The entire time, my consultant was very patient and kind, I never felt like I was being rushed. We had an appointment that should have been an hour or so and ended up staying for 3 hours.

I loved the experience there so much that I went back with my bridesmaids and got their dresses there. I was quite a large bridal party and they even offered to open the store on a Sunday to get all my bridesmaid measured.

All in all, they have a ton of styles to look at from bride to bridesmaids to mother of the brides and all the accessories that a bride would need. I would refer Superior to anyone who is getting married.

I am looking forward to my next visit, the ladies there are starting to feel like family to me!!!

The whole experience was great. Wonderful, caring staff that go out of their way to find the dress of my dreams. I can't say anything negative about the store. I am just thrilled with my experience. Vi was my salesperson and she is the best.

Superior Bridal - 7703 Kennedy Road, Markham, Ontario

Wedding dress shopping experience – June 9, 2010

I was at Superior Bridal as the maid of honour for one of my best friends. The bride, the mother, and I attended the appointment. The first impression of the store was not great as it is in rundown house, but we thought we would give it a try because you never know what you can find. The store does have nice dresses and accessories; however, the service from the consultants was appalling.

It started when I took a picture of the bride in her favourite dress while our consultant was away checking the price. Little did I know I was being watched taking the photo by another consultant in the other room. Instead of the consultant approaching me and explaining that photos are not permitted in their store, she waited until our consultant came back and told on me. We explained that we did not know, but both consultants insisted on following through with a lecture about taking photos in their store. The lecture lasted about 10 uncomfortable minutes which reminded me of being in the principal’s office in middle school.

The bride, the mother and I were all so put off and uncomfortable due to the situation that we decided we would leave. Upon leaving our consultant felt it was appropriate and necessary to once again remind us that we should ask before taking photos. We made it clear that we got it the first time they told us. We went to Superior Bridal in hopes of finding a dress, not to be lectured by bridal consultants, who, in my opinion, are rude, condescending and out of date. While this situation was the most disappointing part of the store experience, there were other problems as outlined below.

• The consultants have no idea about prices we were constantly being told how the prices are always changing and they do not know when it will happen – making us feel pressured to buy the dress sooner rather than later because the price may go up.
• The consultant was constantly telling completely irrelevant stories instead of focusing on picking/pulling dresses for the bride and getting her in and out of the dresses.
• The consultant never even asked what style the bride was looking for, she only asked us where we had been shopping prior and shared her feelings of those stores -- as if we cared.

Long story short – instead of Superior Bridal making their customers feel welcome and excited they made us feel very uncomfortable. WE WILL NEVER GO BACK!!!!