title says it all, better go to a different one...

A patient of mine has to have a redo of her henses because her prescription changed drastically. I spend much time to verify that the change is valid and told her the importance to adapt to it! Somehow she couldn't and unfortunately i had to purposely lower it but she won't see as sharp. Good Eyes blames me for giving her wrong numbers and wants the patient or ME to pay for the redo ($150). Sorry but if she were to go to Lenscrafters, Hakim, Pearle Vision, Sears optical (or wherever) they would redo doctor's change NO-CHARGE, NO FUSS. Highly do not recommend this optical or others like it with poor re-do policy for their clients. Btw, i rarely have to re-write my patient's prescription (which is not so straight-forward as you might presume).

I had a problem with glasses purchased from ggod eyes in that the glass was cracking around the frame. this was after the glasses were only 4 months old. I went back with them and was blamed for the and they were not very helpful. It appears warranties are not something they stand behind. My wife and I will be going somewhere else for our glasses this time, where they actually stand behind defects in workmanship.

We found this store by chance because they carried a brand we liked. They are always very friendly, extremely knowledgeable and turnaround time on orders is always faster than you expect (2 days on average). Prices are also far below a typical store. We have ordered 4 pairs through them and will definitely go back in the future.