My parcel was delivered to the wrong address on January 31/11.

Still waiting for Purolator to find it and deliver it to me.

Service is terrible.

D.Gardner
Kanata On.

NEVER AGAIN,HOROBLE CUSTOMER SERVICE!

NEVER EVER AGAIN...THIS IS NOT RELAIBABLE COMPANY, WAS A URGENT SHIPPING FROM USA, NEVER DELIVERED, WHEN CALLED THE WOMAN SAYS THAT THEY HAD 2 ATTEMPS, AND WE ARE OPENED 7 DAYS A WEEK, THEY WILL NOT BE HONEST WITH A CUSTOMER. VERY SAD EXPERIENCE.

I will never again use PUROLATOR!
They come up with horrible excuses. If you can't find your tracking number there is nothing they can do despite the amount of information that is needed to send something. Address, NAME!, phone number. This company is useless to me.

I have no idea why it takes two weeks for a package to go from Mississauga to East Toronto?

Now a package that was to be delivered yesterday in Orleans is now lost, which has put three companies behind a minimum three weeks.

I would like to continue using a Canadian Company but UPS is more reliable for the price.

I have no idea why it takes two weeks for a package to go from Mississauga to East Toronto?

Now a package that was to be delivered yesterday in Orleans is now lost, which has put three companies behind a minimum three weeks.

I would like to continue using a Canadian Company but UPS is more reliable for the price.

Honestly, due to my past bad experiences, I was pleasantly surprised that my two packages arrived separately but on time this month. Delivery guy was very friendly.

Customer service is awful- the woman I talked to was rude and unnecessarily condescending. They were supposed to deliver my phone to my address but it is apparently "undeliverable" because they for some reason are not able to call my phone when they get here to be let into the building.
Apparently my only two options are waiting outside my building for 8 hours or not getting my package because I don't have proof of residence at my new house yet and cannot pick it up without proof on my ID.

We sent a parcel for overnight delivery. Even thought the unit number was written on the box, it wasn't written on the shipping label so when the truck arrived at the building they *apparently* didn't know at what unit to leave it. But, the would-be recipient's phone number was clearly on the shipping label on the package! All they would have had to do is dial that number to tell them to come downstairs to collect the package. But no.. the package we sent Thursday to be delivered Friday will now, for some reason, not be delivered until TUESDAY!!!

This company is useless. After failing to deliver my package and saying no one was there, they left a message telling me i had 2 days to pick it up. The location was miles away from where I live and horribly accessable. I would never use them.