I didn't have a service with them(thank god) I told the guy on the phone that I already talked to a different company if I cancelled their contract I might call you. aweek later the guys were on my back yard starting to fertilize the lawn without my permission, I stopped them any way and they left. I got like 6-8 calls to accept their service and no way that these guys got a respect to stop calling me. I don't recommend them at all.

Weedman called me early in the year and asked me to sign up to their annual summer service. Their trick is to get you to agree to accept receipt of the early payment invoice, which really means you’re accepting the start of a contract between the two of you.
I told the telemarketer that I would not be accepting they're services if I didn't have a quote first, and that receiving a quote would not mean that I was agreeing to receive their services. They are not the only ones that take care of lawns!
The telemarketer, Rob, gave me the indication that if the “Early Payment” invoice wasn’t paid, that there would not be any contract between us. Payment = Contract.
The last week in April Weedman showed up to our house and applied the first treatment in their program, and proceeded to bill me $90 + for the service. I find it funny that the service employee treated the lawn even with a competitor’s sign sticking out at the curb, clearly indicating the property had already been treated. I called them May 2, telling them I had not agreed to any service commitments. They cancelled the service, and I heard nothing from them for about 3 weeks, at which point I started receiving calls to pay the outstanding invoice or they would send my file to collections.
I received another call on May 17th indicating that my account was past due and that I needed to pay it. I told the young lady that I had not agreed to the service, that it had been cancelled, and that I was not going to pay the invoice. She argued that I did have a contract which started in February, and had agreed to the terms. She stated that they had the original conversation from February recorded proving my acceptance. I told her to get me a copy of the recording because I knew I had said, “I I’m not agreeing to sign up for service and only agreeing to receive a quote for review”. She said that I would receive a call with the info. I never heard back from her again or from Weedman until June 1, when a message on my answering machine told me I needed to clear up the invoice ASAP to avoid collections.
I don’t really care about the whole collections thing, but figured it might make it more difficult to renew my mortgage in July.
Do not deal with these guys. I paid the invoice not because they were calling, but so I wouldn't potentially have any problems renewing my mortgage.
Check out the post by a former Weedman employee in Kanata (bottom of the page), and others.
http://www.culturemagazine.ca/culture/kanata_residents_harassed_by_the_weed_man.html
http://www.n49.ca/p/ottawa:414/lawncare/lawn_care/contractors/weed_man/2675_blackwell_st_#6
http://www.scaminformer.com/scam-report/weedman-scam-lies-fraud-numbered-company-deceptive-c9865.html

I'm an ex sales employee for Weed Man.

I would just like to say how sorry I am for all the people who are getting harassed repeatedly by this company. Their call practices are completely unethical. They do not provide sales people with any option to remove anyone from the call list who does not wish to be contacted again. In the week that I worked there I spoke with nearly a hundred very upset and frustrated ex-customers who have repeatedly asked to be removed from the call list. Some of which have threatened legal action if they continue to receive calls. If someone asks to be removed from the calling list we are required to tell them to call the office to be removed. We are told that if they call in they will be "removed from the system" by office administration. This is a huge load of crap. A number of ex-customers that I connected with through the campaign had called-in according to instructions from other sales people in the past and yet they are still receiving numerous calls each year. It's obvious that Weed Man has never had any interest in respecting peoples' wishes to be removed from the call list.

I urge anyone who is still getting calls from them after repeated attempts to be removed from their list to contact the CRTC about it.

I quit my job because I cannot be party to this kind of behavior. I took a sales job there out of desperation to support my family but I would rather be unemployed than represent a company that would use such unethical calling practices.

Unbelieveable!!! I was out of town and they left voice mail threatening to put me in the hands of a collection agency for unpaid services they provided; this after I purchased their initial service offering only and paid for the year in full; then they started calling to offer additional services with compelling if not pressure tatics. I told them clearly that I did not want to purchase any additional services or applications from them and I did not appreciate the near weekly calls to upssell. The guy said that is their way but if I did not like it he would make a notation on my file not to call. Yet the continued and because their calls went unanswered, we have now come to the voice mail threatening to put me in the hands of a collection agency. The fact that they are only open mon to fri 9-5, does not allow me to get in touch with them very easily. My neighbour also told me about similar threats from them before he cancelled his contract a couple of years ago. As far as I am concerned they are a terrible organization in their business practices, not to mention the fact that they cannot produce the "golf green-like lawn" they promised initially; all kinds of weeds continue to flourish on my lawn. I will not associate myself with them in the future and will tell all my neighbours about this story as a warning to them.

I will echo a previous post by Wingz101, this company is completely DISHONEST AND UNETHICAL. Their customer service is non existent but collections extraordinary. Do yourself a favor and stay away. That is unless you want to waste money and be lied to, they really do suck.

This post is only for the Ottawa location. I have had weed man service in other areas and been quite satisfied.

1) Poor customer service: I went to their office to complain about their billing as compared with quote. The girl said it was not their mistake and it was just a computer error. No apology whatsoever.

2) Poor quality of work: I got more than 1.5 acres of lawn, which turned out with patches of dark greens here and there after their uneven spreading of fertilizers. I took pictures and e-mailed to them. They promised to re-do but it never happened. No sense of responsibility whatsoever!

3) Dishonest Billing: Their workman failed to show up to do the work but they billed you anyway. I complained and they did not listen.

4) Perseverence in Collection: One thing they are good at is their perseverence in collection of their phony billing. After two years, I still have their collection agency getting on my back!

EVENTUALLY, THE WEEDMAN WILL BE WEEDED OUT FOR THEIR POOREST OF THE POOR BUSINESS PRACTICES!

I finally have your call center off my back. It took from the polite "no thank you" to the polite "no thank you do not call back" to the escalating yelling on the phone. 2 years of no thank you's is enough don't you think? I complained, I spoke to supervisors all to no avail. Finally I am free.

People if you have had Weedman service or are with there services note that the phone calls during the week that hang up when you answer are there test calls. This is true when after a week or two you get someone at the other end that starts the weedman speel and it's from a similar number. Google the number and you will find the same answer I provide you here.

The web is full of complaints about Weedman's billing for unauthorized services to there illustrious call center. The call center will try to up-sell current customers and bring back old ones, unfortunately they never seem to get the message. the worst was 5 calls in a month (a year and a half after canceling).

Never again!

30$ for a spreader at Home Depot and 15-45$ a bag of fertilizer spread twice a year. Consider the savings!

WEEDMAN ottawa is the best place to be they have been in buisness for 40 strong years simply because we are the best tell me one other company that has been in buisness with same name and uniform for 40 years and thats localy owned and operated and 75% return rate....NO ONE! what company has the only weed control available and can off unlimited re apps because we know it works and we wont need to...they off 24 hour service calls so that if u ever do notice anything wrong withy our lawn before our next visit u can notify us and let us know! and we will fix it asap!

In this highly competitive market of lawn care, I believe it is very important to provide great customer service/experience. This is why I feel the need to express my disatisfaction with the Lawn Savers organization and the level of service and customer experience they provide. One of the key areas to be aware of when accepting the services of such companies is the cancelation clause. You need to contact them to cancel the contract or else they will continue to provide the service and bill you. In my case, when I received a call from their sales rep to offer me an incentive to early renew and save money for the 2009 season, I clearly stated that I was not sure if I wanted to renew with them as I was investigating other suppliers. I requested that the sales rep call my back on a specific date to discuss further. I never received a call back and decided to go with another supplier. In the spring, to my suprise, Lawn Savers came and fertilized my lawn. I immediately called their customer service department and told them about the mistake. They were extremely rude and insisted that no records showed that I spoke with a sales rep. I was transferred to their accounting department and was informed that they cannot do anything about it since their CRM system does not reflect any conversations. In the end, after several harrassment calls from them about paying the invoice and their rude and disrepectful manner in dealing with the situation it was clear that they value the $58 more than their client relationships. They actually sent a collection agency to collect this small amount of money. This also gives me the impression that they really need the $58 (much less after the collections team takes their cut) and business must be bad. Therefore, I would not want to deal with such a company anyway as they are probably cutting corners and not using high quality products or people.

I am extremely disapointed and would rather spend more money with a respectful and customer centric lawn care provider.

Hope this helps someone make a decision on which provider to chose. I will never do business with them again and strongly recommend using someone else.

Thanks!

I had a horrible experience with Weed Man in Ottawa this summer/fall. I also found them to be dishonest and unethical. They simply did a poor job that yielded no results, so we cancelled. After we cancelled the service in August, they claimed they had no record of the cancellation. The day after we cancelled they came and did an application (so they say) and mailed us a bill for it in September - 30 days after we had cancelled. The 'customer service' people in Ottawa are in general pretty ignorant in terms of taking ownership or even getting the job done. The billing people in Toronto (i think) are fairly decent. Overall, worst lawn I have had in 5-6 years. Big waste of money. Stay away.