Purchased a new home and decided to go to the Brick Sudbury to purchase my new appliances and a bedroom set. The price was fantastic. When it came to delivery there was a small dent on the side of the fridge. They offered money off or a replacement fridge. I choose the replacment that was delivered in 2 days and in the mean time they let me use the one with the dent. The whole experience was one of the best I have had purchasing home furnishings. Would recommend the Brick in Sudbury.

I ordered a leather sofa and loveseat. Dealt with a nice lady by the name of Vanessa. She explained that my set was not in stock but should be in approximatley the end of Sept. Sept 28th I got a call that my set was in and all was delivered. Nice company to deal with and the price was right

My wife and myself purchased a sectional couch from the Brick in Sudbury which was a ordeal in its self, three months later the springs in the cushions began to shift over to other cushions in the couch. Now our couch has three flat seat cushions and three other cushions that you can not sit on due the broken springs that poke out of the seat cushion. When we informed the Brick they were very rude and unwilling to help out saying that yes we do have a five year warranty on repairs only and that they would have to make an appointment 15 days after the incident to pick up the sofa for repair then we would have to wait until repairs were done which could take up to another 5 days or so they said. We had asked if we would get a loaner couch during the time ours was beening sent for repair but that stated that is not their policy and that there was nothing we could do. We then asked for a refund on the couch or at least a switch for the couch of the same value which they also denied. Our sofa is barely a sofa anymore and they are not willing to do anything to provide customer service. Both myself and my wife talked to management after the sales associate was very rude. They also did not provide any customer service. Finally, we spoke with Darcy the general store manager who did nothing at all for us and was very rude. This is the second time ive delt with the brick...both times with sofas and I can honestly say its the worst place to deal with ever for customer service, delivery, etc... I will never purchase from them again and I strongly warn others to know what they are getting into before any purchases are made through the Brick.

Steve

Worst customer service I have ever seen. I will end up taking them to small claims court to recover my money. I

I bought a sofa less that a year ago. It was a modular system and 2 of the five pieces started to disintegrate in about 6 months. I had to send several emails, call and fight to get them to honor the manufacturer’s warrantee. Because they don't sell this piece of shit anymore they couldn't replace the pieces and because the disintegration happened in the middle of the seats they couldn't repair. The best they could do was a store credit minus a " restocking" fee. (Not sure what they're restocking since they don't sell the system anymore but anyway). We spent a day driving down and picking out a new couch, arranging a delivery for a week later (since their delivery system won't give a time of day until the day of and we have jobs this was the best they could do). The delivery guys call on the day of to tell us delivery will be that night (well beyond the hours they had given us at the store and outside our elevator booking hours). We tell them so they say they’ll "try" to come earlier. They end up calling out of the blue at 3pm to say they'll be there in 3 or 4 minutes only to show up with a broken couch and ask me if I want it or not. Broken like a piece of the wood frame was broken off. Soooo customer service has now refused to arrange a delivery in a window where we or our elevators are available for booking and they refuse to give is a refund. Now I have a broken couch, I've paid extra for a new couch that they are refusing to deliver when we can be home and are allowed to book an elevator. This has easily been the worst experience with a store ever and I can’t wait to be done with The Brick. Once I have this sorted out I will NEVER set foot in another Brick store as long as I live.

PHOTOS

Don't ever buy anything at the brick please! We bought over 8,000.00$ in furniture and only one piece had nothing wrong with it. Had to change my table 3 times and my headboard as well. When we went to deal with the manager (Darcy), well that's another story. The ruddest person i ever saw. No people skills whatsoever. Very nasty!!! So we finally accepted our screwed up furniture and took our losses just so we wouldn't have to deal with guys like that again.

this store is the worst, drove 1hour to pick up furniture which they said was in but was not there, they gave my furniture away in a shipping/recieving dock mix up then expected me to settle for something i didn't order, want and it was worth less than the original, to top it off we waited weeks to get the furniture and after the mix up another week. the staff didn' care just had an oh well attitude with out honest appology or some sort of monetary adjustment, when we did get the furniture it was so damaged it was un usable. we took it back for them to order another. they called and tried to pawn off the damaged furniture thinking we would not notice. i will not ever buy anything there again and hope others have a better experience.

I WILL NEVER SHOP AT THE BRICK AGAIN AND I ADVISE NO ONE ELSE TO , HORRIBLE SERVICE AND THEY SCREWED MY ORDER UP 4 TIMES

bought about five thousand dollars worth of furniture at the brick.

had numerous problems:
- salesperson told us to expect delivery on a certain date, but forgot to put the order in the system
- salesperson charged us twice for delivery
- furniture came with minor scratches (i can live with this)
- ordered king size bed, bed frame came, but salesperson had ordered queen size mattress
- was charged for queen, now have to spent extra $500 to get king and wait longer

best shopping elsewhere. seriously.

I'm often in a hurry, and the sales staff was very efficient and knowledgeable.

I told them what I wanted, and how limited my budget was, and they narrowed it down to 5 sets; I was literally out of there in 20 minutes, and that includes applying for a Brick Card.

The delivery people were fantastic! They actually showed up 5 minutes EARLY, and delivered a couch and a love seat to my apartment so fast you probably won't believe me (Less than 10 minutes, including removing a door from its hinges and replacing it after they were done).

They left me to unwrap the furniture, attach the legs, and dispose of the ridiculous amount of packaging, but I suppose that's standard practise.

The only real complaint I have is that I could not schedule a delivery date more than a week ahead of time, which doesn't really work with my schedule; however, they were very polite and did not mind my rescheduling the delivery twice.

All in all, my best furniture buying experience.