I am a very fussy guy, and and even fussier sleeper. For six years after a motorcycle accident I wanted a new mattress. Ironically my new SC mattress arrived one day AFTER a car accident (no, neither accident was my fault).

I cannot say enough good things about how SC serviced my every need, from (a) letting me fall asleep (like Goldilocks) on three different mattresses, until I found one that was 'just right', to (b) two separate and unique warranty situations.

Sleep Country is great. Too bad the Obus mattresses are discontinued, as I have recommended them to hundreds over the past three years.

I purchased a Serta Chateau Mattress Set 3 1/2 years ago from Sleep Country. I have not had a good night's sleep for the past six months. An inspector came over and told me that they would only replace it if there was a 1 1/2 inch sag. Needless to say, with the memory foam pillow-top the sag is very slight. BUT I'm complaining about the support that it does not have anymore.
I have back pain constantly and I don't know what to do. I called Customer Service and they advised that if I went to the store and pick another mattress they would give me good discount.
Well, thanks very much but why should I pay for another mattress after 3 1/2 years --- why don't the ads tell you that the warranty really doesn't mean a hill of beans when it comes to comfort and support.
I am a senior and after saving for a long time to get a new bed I simply can't afford to spend the money on a new one.
I was also told by one the sales people that I should contact Serta directly which has put a lot of stress on me.
Thanks a lot Christine Magee, but you can be sure I will never purchase anything from your store again. I will also spread the word about your famous warranty.

Can I give negative stars? I spent $5 on a mattress that is total garbage... Im actually getting treated for back problems for the first time in my life. Sleep County kept telling me that they warranty that you will have the "best sleep ever"... BS - learn the truth about their warnty on my site: http://www.sleepcountrycanadareviews.com/

Quote from the customer service rep when I had problem "we dont warranty the comfort of your mattress sir".