I purchased my wedding dress at Classy and it ended up being the most stressful & unprofessional experience of ALL my planning. The manager has zero concept of customer service - after they have your money, good luck communicating with them on a normal level.

I made an appointment for my first fitting (and my mother arranged to come in from out of town) when I called the day before to ask if we might be able to change the time by 30minutes, the manager informed me that they would be CLOSED the next day and that she did not know that I had an appointment. Not only that, but she didn't know where my dress was, or if it had been altered yet. After a few calls back and forth she proceeded to yell at me, saying that it was my problem if I couldn't find a time to come in during regular business hours, and hung up on me. (even though I HAD made an appointment to come in, but they were not honoring it, and were closed two out of five days the next week as well)

I was flat our refused contact information to the owner, and told that even if my dress had not been altered I had no option for a refund.

It was stressful, unprofessional and simply rude. I have NEVER experienced treatment like this through a retailer and I'm quite shocked that they are still in business. Eventhough I loved my dress, I would never recommend this shop, and strong suggest that if you are contemplating working with them, you'd be better off searching for the same dress elsewhere. If I had had the option, I would have left the dress I found behind and moved on to search at a store that valued their customers.